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front desk representative resume example with 6+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Outgoing Birthday Party Host passionate about creating fun and enthusiastic environments to celebrate birthdays. Organizing and implementing activities to engage participants and create enjoyable events. Excellent relationship-building skills with all age groups.

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Determined Closer with documented success in competitive, fast-paced sales environments. Track record of exceeding expectations and sales goals to drive profit and revenue growth. Collaborating with team members to deliver exceptional customer service.

Engaging Counselor in Training passionate about promoting camper self-esteem through fun, collaborative activities. Excellent communication skills with campers, peers and parents. Committed to safety by implementing camp standards and procedures.

Caring Wildlife Rescue Volunteer passionate about animal welfare and rehabilitation. Offering strong team collaboration skills to effectively execute animal care routines and activities. Hardworking with excellent organization and documentation skills.

Skills
  • Greeting guests
  • Supply stocking
  • Correspondence management
  • Multi-line phone systems
  • Administrative skills
  • Microsoft Office
  • Organization
  • Administrative support
  • Team Management
  • Relationship Development
  • Customer Service
  • Invoice Generation
  • Business Operations
Experience
11/2017 to 12/2019 Front Desk Representative Azaan Labs | Denton, TX,
  • Secured guest valuables in main safe or individual boxes.
  • Arranged special accommodations for guests to maintain optimal satisfaction
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions.
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Provided property details to patrons, including dining areas, pool, spa and fitness center.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Set and optimized employee schedules to secure proper coverage for all shifts.
  • Managed all front desk operations for busy high-volume hotel.
  • Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
10/2015 to 10/2017 Manager Wendy's | Spring Branch, TX,
  • Arranged special accommodations for guests to maintain optimal satisfaction
  • Corrected guest issues in a timely and professional manner with knowledgeable and friendly service.
  • Supervised front desk operations to ensure that all guests received superior customer service from hotel staff.
  • Responded to guest reviews on TripAdvisor, Booking.com, and other websites typically within 48 hours.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Set and optimized employee schedules to secure proper coverage for all shifts.
  • Mentored new staff on correct procedures, compliance requirements and performance strategies.
  • Monitored reservations to track incoming parties and special events.
  • Secured guest valuables in main safe or individual boxes.
  • Completed financial audits on a scheduled basis.
  • Generated reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Managed tasks and responsibilities for front office employees when the team was understaffed.
  • Hosted office meetings with staff to answer questions, resolve issues and keep employees informed of changes.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Quickly and effectively resolved guest complaints and ensured that issues were addressed promptly.
02/2013 to 10/2016 Childcare Assistant Archdiocese Of San Antonio | City, State,
  • Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions.
  • Improved group and individual behavior with positive management strategies.
  • Observed and monitored play to identify developmental strengths and target areas for enrichment activities.
  • Promoted language development skills through reading and storytelling.
  • Secured indoor and outdoor premises to protect children under care.
  • Instructed children in health and personal habits including eating, resting and toilet habits.
  • Used clear communication and professionalism to develop constructive relationships with families.
  • Taught children personal care behaviors, including toilet training and feeding.
  • Discussed new developments, misbehavior and concerns with parents or guardians.
  • Openly exchanged ideas and materials with coworkers.
  • Recorded information about behavior, food served and medications administered.
  • Gave individualized instruction.
  • Wrote newsletters and email to communicate monthly activity schedules to parents.
  • Used crowd management techniques to create safe and secure childcare environment.
  • Completed morning classroom and play area opening duties.
  • Monitored educational progress by keeping detailed individual charts and files.
  • Sanitized all toys and play areas daily.
  • Monitored supply and material inventory.
  • Enforced rules to teach manners and maintain safe environment.
  • Supported children's emotional and social development with one-on-one attention.
  • Maintained neat environment by organizing toy bins and bookshelves.
  • Carefully supervised children in play area.
  • Reported health concerns and posted health warnings in case of illness.
  • Cleaned toys, play equipment, dishes and other surfaces to keep facility sanitary.
  • Set up tables, decorations and refreshments for family events.
  • Created daily lesson plans for activities.
  • Led team-building exercises for staff to improve communication and teamwork.
  • Frequently substituted in office and classroom areas.
  • Continually encouraged children to be understanding and patient with others.
Education and Training
Expected in 06/2015 to to High School Diploma | Fdny High School For Fire And Life Safety, Brooklyn, NY GPA:
  • 4.0 GPA
  • EMT

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Resume Overview

School Attended

  • Fdny High School For Fire And Life Safety

Job Titles Held:

  • Front Desk Representative
  • Manager
  • Childcare Assistant

Degrees

  • High School Diploma

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