Front Desk Representative Resume Example Best Western Plus

FRONT DESK REPRESENTATIVE

Summary

Results-driven emplyee with solid administrative, customer service and financial management skills. High-energy team player dedicated to maximizing customer loyalty with exceptional support. Well-organized in planning, problem-solving and multitasking in fast-paced hospitality settings.

Experience

01/2020 - CurrentBest Western Plus - Front Desk RepresentativeNewark , NJ

Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
Balanced accounts and conducted nightly audits to keep bookkeeping current.
Arranged special accommodations for guests to maintain optimal satisfaction.
Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
Monitored reservations to track incoming parties and special events.
Secured guest valuables in main safe or individual boxes.
Confirmed transactional data by verifying name and paymentinformation and clearly communicating costs and fees to patrons.
Posted room charges such as food, liquor and telephone calls based on individual customer actions.
Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
Facilitated front desk operations for busy high-volume hotel.
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Managed customer complaints and rectified issues to complete satisfaction.

02/2019 - 01/2020Holiday Inn - Hotel Night AuditorCarteret, NJ

Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
Arranged special accommodations for guests to maintain optimal satisfaction.
Balanced accounts and conducted nightly audits to keep bookkeeping current.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
Delivered key administrative support to coworkers, taking on additional tasks during peak times.
Posted room charges such as food, liquor and telephone calls based on individual customer actions.
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
Secured guest valuables in main safe or individual boxes.
Monitored reservations to track incoming parties and special events.
Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
Managed customer complaints and rectified issues to complete satisfaction.
Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Facilitated front desk operations for busy high-volume hotel.
Shared information with patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
Created and optimized employee schedules to secure proper coverage for all shifts.
Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.

09/2015 - 07/2018Crossroads Cafe - Restaurant ManagerNewark , NJ

Applied classic culinary training, awareness of market and menu trends, cost control process and team building to meet and exceed brand-based performance standards.
Regularly updated computer systems with new pricing and daily food specials.
Scheduled and directed staff in daily work assignments to maximize productivity.
Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
Assigned tasks and oversaw employees to ensure compliance with food safety procedures and quality control guidelines.
Developed and maintained exceptional customer service standards.
Created new safety procedures manual that met local regulations and was disseminated to all bartenders and wait staff.
Collaborated with trainees to bolster understanding of project management, safety and inventory waste to meet pre-established business thresholds for operation.
Managed accounts payable, accounts receivable and payroll.
Collaborated with Executive Chef to analyze and approve all food and beverage selections.
Performed checkouts of servers and bartenders to ensure that all tickets were accounted for.
Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
Efficiently resolved problems or concerns to satisfaction of all involved parties.
Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
Mentored front of house personnel on company policies customer service techniques and professional communication.
Counseled and disciplined staff, addressing issues promptly and providing constructive feedback.
Initiated negotiations regarding vendor contracts and kept updated records of contracts.
Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
Developed and maintained staff that provided hospitable, professional service while adhering to policies and business initiatives.
Prepared weekly payroll to keep up with projected weekly revenue.
Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
Determined root cause of performance trends and developed process improvement plans which targeted assurance in safety, health, quality and customer satisfaction.
Assessed operational performance to measure compliance with regulatory, industry and brand standards.
Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Optimized profits by controlling food, beverage and labor costs daily.
Maintained cleanliness and sanitation across all food service, storage, and preparation stations.
Estimated potential worker issues to produce detailed resource documentation.
Championed 100% guest satisfaction by providing excellent dining experience.
Built revenue by delivering innovative catering services, leading region in catering sales.
Minimized loss and misuse of equipment through proper restaurant supervision and staff training.

Skills

Correspondence management
Supply stocking
Multi-line phone systems
Greeting guests
Microsoft Office
Conflict management

Hospitality services
Listening skills
Credit and cash payments
Oral and written communications
Time management

Education and Training

06/2014Science Park High SchoolNewark, NJHigh School Diploma

06/2017Essex County CollegeNewark, NJAssociate of Arts: Social Services

Resume Overview

Companies Worked For:

Best Western Plus
Holiday Inn
Crossroads Cafe

School Attended

Science Park High School
Essex County College

Job Titles Held:

Front Desk Representative
Hotel Night Auditor
Restaurant Manager

Degrees

High School Diploma
Associate of Arts : Social Services

Front Desk Representative Resume Example

Resume Score: 80%

DISCLAIMER

Resume Overview

Create a job alert for [job role title] at [location].

Similar Resumes