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Front Desk Receptionist Volunteer Resume Example

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FRONT DESK RECEPTIONIST VOLUNTEER
Summary

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team. Motivated to apply abilities and knowledge toward preventing critical incidents. Strong interpersonal and multitasking abilities. Compassionate and safety-minded with exemplary supervisory. Certified in CPR and AED. Punctual, driven and well-trained in assisting others. Remains calm and professional in tense situations. Dementia training certified. Motivated to apply education and nursing abilities to enhance patient care. Eager to learn new skills and advance knowledge with hands-on experience. Detail-oriented Nurse delivering compassionate care to all patients. Excellent record of meeting academic goals and excelling in clinical setting. Proven history of advocating for patient needs and fostering top-quality care. Forward-thinking with deep understanding of resolving customer problems with efficiency and civility. Multilingual and fluent in English and Portuguese, offering solid comprehension of cultural diversity.

Skills
  • Fluent in Portuguese
  • Team management
  • Team building
  • Customer service
  • Supervision
  • Problem resolution
  • Excellent communication skills
  • Positive and cheerful
  • Cultural sensitivity
  • Strong computer skills
  • Reliable
  • Approachable
Experience
08/2020 - CurrentFront Desk Receptionist VolunteerRight Directions auto services | Mendon, MA
  • Monitored daily and weekly schedules and monthly calendar obligations for the shop.
  • Took accurate messages for staff and management to facilitate open and speedy communication.
  • Explained automotive problems and repairs to customers in clear, concise language.
  • Created detailed invoices for customers and collected payments for services rendered.
  • Maintained clean, safe and organized work area and reception room.
  • Wrote up detailed repair orders outlining all actions and estimated costs.
  • Improved operations by working with team members and customers to find workable solutions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
10/2015 - 09/2016Daycare Assistant TeacherFirst Steps Childrens Ctr | Southborough, MA
  • Maintained daily records of individual activities, behaviors, meals and naps.
  • Taught children foundational skills such as colors, shapes and letters.
  • Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication.
  • Organized and led activities to promote physical, mental and social development.
  • Established indoor and outdoor safe play environments for toddler-age children.
  • Communicated with children's parents and guardians about daily activities, behaviors and problems.
  • Supervised circle time, free play, outside play and learning and developmental activities.
  • Implemented positive discipline by following policy of warning, timeout and talking with child.
  • Made house calls and held one-on-one progress report sessions with parents after working hours.
  • Supported children's emotional and social development by adapting communication tactics for differing client needs.
  • Upheld all CPR and MA regulated certifications.
  • Sustained ideal staff-to-student ratio in center licensed for 7 children aged 0-2.
  • Incorporated music and art activities to encourage creativity and expression.
  • Managed general housekeeping duties, including feeding, diapering, resting, and cleanup.
06/2015 - 10/2015Dunkin Donuts Crew MemberDunkin' Donuts | Holliston, MA
  • Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
  • Complied with company service standards, including inventory and cash control procedures.
  • Reviewed contents on food trays to check receiving complete order.
  • Entered requested menu items into POS terminal, modifying with substitutions and add-ons to customize orders.
  • Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
  • Prepared large batches of coffee according to standard recipes.
  • Took orders, prepared foods and processed payments in full-service establishment.
  • Backed up front counter employees to maximize guest satisfaction with speedy service.
  • Worked quickly to document orders, answer questions and process payments, keeping high-volume line moving and maintaining high customer satisfaction.
  • Completed opening, closing and shift change tasks to promote store efficiency.
  • Checked headsets and replaced batteries prior to rush periods to maintain readiness.
03/2014 - 05/2014Daycare AssistantDreamstation | Ashland, MA
  • Managed crafts and other hands-on activities to engage kids and promote development.
  • Observed and monitored play to identify developmental strengths and target areas for enrichment activities.
  • Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions.
  • Balanced schedules to provide optimal rest, play and educational periods.
  • Secured indoor and outdoor premises to protect children under care.
  • Improved group and individual behavior with positive management strategies.
  • Organized and planned age-appropriate lessons involving reading, crafts, music and movement.
  • Enforced rules to teach manners and maintain safe environment.
  • Discussed new developments, misbehavior and concerns with parents or guardians.
09/2013 - 03/2014Key HolderPayless ShoeSource | Natick, MA
  • Performed, supported and supervised store opening and closing procedures including bank deposits and securing store.
  • Compiled weekly monetary reports and records for store managers.
  • Developed product knowledge expertise by understanding features and benefits to drive revenue growth and boost upselling.
  • Achieved sales goals and business objectives by motivating staff and promoting sale items.
  • Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Delegated tasks to specific employees based on individual knowledge and strengths.
  • Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
  • Assisted managers with completing end-of-day counts and securing funds to prevent loss or theft.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Trained new team members in cash register operation, stock procedures and customer service.
Education and Training
06/2015High School Diploma
Taunton High School | Taunton, MA
Post-secondary : Practical Nursing
Blackstone Valley Regional Vocational Technical High School | Upton, MA
Activities and Honors
  • ROTC Cadet- Lieutenant rank/team and class leadership roles
Certifications
  • Basic Life Support for Healthcare Providers October 7, 2018
  • Dementia Training (8hrs) October 5, 2019
Activity & Interest
  • Church volunteer making and donating food to feed the hungry
  • Enjoy hands on activities
  • Traveling
  • Listening to music
  • Family activities
  • Cooking
  • Board games
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Resume Overview

Companies Worked For:

  • Right Directions auto services
  • First Steps Childrens Ctr
  • Dunkin' Donuts
  • Dreamstation
  • Payless ShoeSource

School Attended

  • Taunton High School
  • Blackstone Valley Regional Vocational Technical High School

Job Titles Held:

  • Front Desk Receptionist Volunteer
  • Daycare Assistant Teacher
  • Dunkin Donuts Crew Member
  • Daycare Assistant
  • Key Holder

Degrees

  • 06/2015 High School Diploma
    Post-secondary : Practical Nursing

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