front desk receptionist team leader manager resume example with 12+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
Collect specimens, such as urine, feces, or sputum. Communicate with patients to ascertain feelings or need for assistance or social and emotional support. Assist nurses or physicians in the operation of medical equipment or provision of patient care. Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful professional setting. Friendly and courteous Front Desk Agent with 10 years of experience serving in high traffic hotels. Consistently delivers first-rate service in fast-paced professional environments. Skilled at fostering positive relationships with guests and promoting customer loyalty. Gracious Front Desk Agent with undeniable customer service skills. Dedicated to performing at high levels to meet guest needs and complete daily tasks. Adept at scheduling and administrative work. Energetic hospitality professional with can-do attitude and goal to work with public. Over 10 years of experience as Front Desk Agent in varying environments. Dynamic and flexible employee with unparalleled multitasking and team leadership capabilities. Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Reliable employee seeking full time position. Offering excellent communication and good judgment. Talented worker goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale. Energetic hospitality professional with can-do attitude and goal to work with public. Over 10 years of experience as Front Desk Agent in varying environments. Dynamic and flexible employee with unparalleled multitasking and team leadership capabilities. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Skills
Inquiry Response
Check in and Checkout Procedures
Housekeeping Notification
Customer Inquiries
Feedback Collection
Transportation Information
Customer Retention
Safety and Security Procedures
Staff Maintenance
Call Transfers
Verifying Reservations
Guest Message Transmission
Guest Registration
Basic Food Service
Transportation Arrangements
Diagnostic Testing
ASI Front Desk
Travel Recommendations
Clerical Support
Accounts Payable and Accounts Receivable
Natural Leadership
Operational Standards
Financial Information Review
Purchase Orders
Patient Information
Professional Relationships
Performance Monitoring
Delivery Schedules
Constructive Feedback
Customer Service Process Improvement
Customer Satisfaction
Workflow Processes
Supply Stocking
Front Desk Management
Travel Accommodations
Job Assignments
Team Monitoring
Availability Record Keeping
Running Backups
Quality Assessments
Safety Protocols
Special Projects
Office Meetings
Appointment Confirmation
Incoming Mail Sorting
Lobby Maintenance
Credit and Cash Payments
Customer Needs Assessments
Lobby Auditing
Account Balancing
Automated Telephone Systems
Escort Instructions
Room Maintenance
Special Events
Common Area Maintenance
Room Assignments
Data Gathering
Education
Brandon High SchoolBrandonMS, ridgelandMS, Expected in ā āHigh School Diploma:General Studies - GPA:
Iconma, L.L.C. - Front Desk Receptionist/Team Leader Manager Deerfield, IL, 01/2022 - Current
Answered multi-line phone system and greeted callers enthusiastically.
Answered customer telephone calls promptly and appropriately handled needs.
Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Welcomed each new arrival pleasantly and confirmed reservations and identification.
Took reservations over phone, in person and via computer for guests and provided confirmation information.
Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Used internal software to process reservations, check-ins and check-outs.
Oversaw fast-paced front desk operations and guests' needs at busy facility.
Issued room keys to guests upon check-in and answered questions regarding proper use.
Collected room deposits, fees and payments.
Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
Assisted at front desk when and handled purchases at gift shop.
Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
Prepared weekly employee work schedules for team members.
Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
Assisted guests by furnishing information and directions to casino, gift shop and dining areas.
Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
BRANDON COURT NURSING - Director of Nursing Assistant/ Central Supplier/ City, STATE, 04/2010 - 07/2022
Answer patient call signals, signal lights, bells, or intercom systems to determine patients' needs
Apply clean dressings, slings, stockings, or support bandages, under direction of nurse or physician
Change bed linens or make beds
Clean and sanitize patient rooms, bathrooms, examination rooms, or other patient areas.
Collaborated with staff, management and external groups to coordinate patient care.
Performed rounds to observe care and interview staff, residents and families.
Established new policies and updated existing policies to improve standard of care for patients.
Participated in [Timeframe] management team meetings to discuss resident status, census changes and resident complaints or concerns.
Established and monitored infection control programs to provide safe, sanitary environment to prevent transmission of disease and infection.
Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Direct day-to-day administrative and operational functions for 100-bed facility, providing guidance and leadership to over 4 employees across more than 2 departments.
Removed trash and straightened counters to keep pharmacy area clean and neat.
Created customized care plans, working with hospital staff and families to assess and meet individual needs.
Communicated with patients, ensuring that medical information was kept private.
Ordered all pharmacy supplies and kept check on inventory levels.
Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
Managed application processes for facility certifications with pharmacteual education programs.
Developed positive employee relations, incentives and recognition programs to promote teamwork and mutual respect.
Produced monthly financial reports like income statements, balance sheets and cash flow statements for presentation to board of directors.
Scheduled surgeries, managed pre-certifications and verified insurance coverage.
Used microsoft to maintain department budgets and record expenses.
PRIME CARE NURSING - Certified Nurse Assistant City, STATE, 05/2013 - 05/2019
Administer medications or treatments, such as catheterizations, suppositories, irrigations, enemas, massages, or douches, as directed by a physician or nurse
Answer patient call signals, signal lights, bells, or intercom systems to determine patients' needs
Apply clean dressings, slings, stockings, or support bandages, under direction of nurse or physician
Assist nurses or physicians in the operation of medical equipment or provision of patient care
Communicate with patients to ascertain feelings or need for assistance or social and emotional support
Document or otherwise report observations of patient behavior, complaints, or physical symptoms to nurses
Gather information from caregivers, nurses, or physicians about patient condition, treatment plans, or appropriate activities
Observe or examine patients to detect symptoms that may require medical attention, such as bruises, open wounds, or blood in urine
Provide physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising
Record vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff
Remind patients to take medications or nutritional supplements.
Checked patient vitals such as temperature, blood pressure and blood sugar levels.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Supported ambulation and physical therapy needs by conducting planned exercise routines.
Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Oversaw and maintained patients' rooms, group living areas and nurse stations.
Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
Obtained biological specimens for ordered tests and prepared for laboratory transport.
Obtained client medical history, medication information, symptoms and allergies.
Facilitated personal hygiene management, feeding and ambulation.
Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Transported patients between rooms and appointments or testing locations.
Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
Maintained best-in-class standards for individualized care in 60-bed unit by continuously checking in with patients and families and quickly providing care.
Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
Checked supply availability and laid out instruments for 60 patient rooms.
Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
C AND M CLEANING AND SALES SERVICES - Front Desk Clerk/Sales Associate Team Leader City, STATE, 09/2012 - 10/2016
Greet customers and ascertain what each customer wants or needs
Compute sales prices, total purchases and receive and process cash or credit payment
Recommend, select, and help locate or obtain merchandise based on customer needs and desires
Answer questions regarding the store and its merchandise
Prepare sales slips or sales contracts
Maintain records related to sales
Place special orders or call other stores to find desired items
Describe merchandise and explain use, operation, and care of merchandise to customers
Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
Inventory stock and requisition new stock.
Maintained customer satisfaction with quick and professional handling of product returns.
Helped customers locate products and checked store system for merchandise at other sites.
Answered customer questions regarding sizing, accessories and proper care for merchandise.
Engaged with customers to effectively build rapport and lasting relationships.
Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Increased sales by offering advice on purchases and promoting additional products.
Provided positive first impressions to welcome existing, new and potential customers.
Prepared merchandise for sales floor by pricing or tagging.
Trained and developed new sales team associates in products, selling techniques and company procedures.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Solved customer challenges by offering relevant products and services.
Applied security and loss prevention training toward recognizing risks and reducing store theft.
Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Processed product returns and assisted customers with other selections.
Loaded and unloaded merchandise using ladder and pallet jack.
Maintained records related to sales, returns and inventory availability.
Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Completed orders and organized product deliveries to meet customer timetables.
Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
Tracked stock using company inventory management software.
Developed, marketed and sold full range of products and support services.
Prepared large cash deposits with zero discrepancies.
Worked alongside retail representatives to enhance product presentations and advertising collateral.
Educated associates on market trends and stayed up-to-date on forecasts.
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