Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Computer savvy professional with exceptional customer-friendly attitude and team collaboration skills as Front Desk Receptionist. Bilingual individual with proven abilities handling tasks simultaneously while delivering service with smile. Fluent in [Language] with solution-oriented approach. Highly organized [Job Title] with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Disciplined [Job Title] with great data entry, [Skill] and [Skill] talents. Considered dynamic employee willing to resolve issues. Offering great attitude and strong work ethic. Detail-oriented [Job Title] with demonstrated excellence in reception and administration. Excel at providing proactive customer service in hospitality establishments. Well versed in [Software] with accuracy in data entry and reservation management.

Skills
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Education
Amarillo College Amarillo, TX, Expected in 07/2020 Associate Degree in Nursing : - GPA :
Academy Of Professional Careers Amarillo, TX, Expected in 05/2002 Certificate : Administrative Medical/Dental Assistant - GPA :
Caprock High School Amarillo, TX, Expected in 06/2000 High School Diploma : - GPA :
Certifications
  • Certified [Job Title], [Company Name] - [Timeframe]
Work History
Hanger, Inc. - Front Desk Receptionist/RN
Skokie, IL, 07/2018 - Present
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Maintained financial accuracy by collecting deposits, fees and payments.
  • Managed master calendar and scheduled appointments for [Number] providers based on optimal patient loads and clinician availability.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Maintained current and accurate medical records for over [Number] patients.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Prepared and maintained accurate digital health records for patients.
  • Advocated for patients through conversations with insurance representatives.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Contacted patients regarding unpaid and underpaid accounts to resolve issues.
  • Established relationships with Medicare, Medicaid and private insurance providers to resolve billing issues effectively.
  • Communicated with patients regarding payments on outstanding accounts.
  • Converted paper charts into digital files and uploaded to EMR system.
  • Coordinated front office duties, including customer service, patient scheduling and billing.
  • Completed billing and coding duties to handle submitted claims.
  • Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
  • Reviewed physician letters and corrected grammar and spelling errors.
  • Kept organized documentation of prescription refill information for office of [Number] physicians.
  • Conducted insurance verification and preauthorizations and managed patient charts.
  • Called patients to confirm scheduled appointments day in advance.
  • Researched medical and legal issues to support ongoing cases regarding personal injury and workman's compensation.
  • Developed and managed accurate and confidential patient records.
  • Verified insurance coverage to prepare for upcoming patient appointments.
  • Kept optimal supply levels in treatment rooms, triage and other areas to meet typical patient loads.
  • Orchestrated quality-driven, cost-effective care for as many as [Number] patients each day in high-volume [Type] setting.
  • Audited charts and reviewed clinical documents to verify accuracy.
  • Documented patient information obtained from interviews concerning symptoms, medications and prior treatment.
  • Accurately documented all elements of nursing assessment, including treatment, medications and IVs administered, discharge instructions and follow-up care.
  • Performed triage on all incoming patients and determined severity of injuries and illnesses.
  • Observed and reported patient condition, progress and medication side effects to accurately document updates.
  • Updated patient charts using [Software] with data such as medications to keep records current and support accurate treatments.
  • Taught patients how to improve lifestyle choices, dramatically reducing chance of symptom reoccurrence.
Encompass Health Corp. - Medical Office Receptionist
Missoula, MT, 12/2016 - 06/2018
  • Organized paperwork such as charts and reports for office and patient needs.
  • Managed master calendar and scheduled appointments for [Number] providers based on optimal patient loads and clinician availability.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Completed and filed financial documentation for accounting purposes.
  • Maintained current and accurate medical records for over [Number] patients.
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy.
  • Scheduled, rescheduled and handled cancelled appointments for patients.
  • Aided with prescription refill requests.
  • Maintained patient databases and updated information in alignment with HIPAA protocols.
  • Received, recorded and filed medical payments by check, cash and credit card.
  • Pulled charts and prepared for nurse and doctor assessment.
  • Scheduled appointments for doctor visits and procedures using desktop calendar software.
  • Maintained records by recording, obtaining and updating personal and financial information.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Participated and led employee staff meetings, reporting trends in procedures, advising leadership on resources needed and receiving information to be disseminated
  • Completed clerical duties and tasks for clinic administration.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Responded to correspondence from insurance companies to verify patient's coverage.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Checked patient data including insurance, demographic and health history to keep information current.
  • Adeptly managed multi-line phone system and pleasantly greeted all patients.
  • Kept waiting room neat and organized at all times by stacking magazines, removing trash and overseeing [Task].
Mahaffey Orthotics And Prosthetics - Front Desk Receptionist
City, STATE, 01/2013 - 12/2015
  • Adeptly managed multi-line phone system and pleasantly greeted all patients.
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Responded to correspondence from insurance companies to verify patient's coverage.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Scheduled, rescheduled and handled cancelled appointments for patients.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Completed clerical duties and tasks for clinic administration.
  • Organized paperwork such as charts and reports for office and patient needs.
Accolade Home Care - Payroll Coordinator/Medical Chart Auditor
City, STATE, 08/2010 - 12/2013
  • Reviewed charts and flagged incomplete or inaccurate information.
  • Utilized [Software] to manage and confirm patient data, such as insurance, demographic and medical history information.
  • Identified new methods to optimize medical records management.
  • Used classification manuals to gain additional knowledge of disease and diagnoses processes.
  • Interacted and communicated easily with department personnel and public.
  • Kept accurate log of all requests for medical information and records.
  • Carried out day-day-day duties accurately and efficiently.
  • Managed payroll for organization of [Number] personnel.
  • Maintained daily bookkeeping report.
  • Oversaw day-to-day processing of payroll for [Number] employees, including review of timesheets and computing pay in accordance with FLSA.
  • Coordinated bi-weekly payroll for up to [Number] personnel.
  • Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
  • Produced payroll activities documentation and reports to meet corporate guidelines and promote transparency.
  • Reviewed time records for [Number] employees to verify accuracy of information.
  • Monitored integrity of input into ADP.
  • Worked with human resources to develop streamlined way to track paid time off.
  • Pulled internal reports as requested (salaries, bonuses, hours worked).
  • Reconciled all payroll liabilities to general ledger and prepared monthly payroll accrual entries.
  • Monitored and tracked all employees' leave time.
  • Operated 10-key calculators, computers, fax machines, copy machines and other office equipment to produce [Type] and [Type] documents.
  • Responded to employee questions and requests for information in timely and knowledgeable fashion.
  • Maintained employee privacy and protected payroll operations by keeping all information confidential.
  • Updated employee files with new details such as changes in address or salary levels.
  • Managed payroll data entry and processing for [Number] employees to comply with predetermined company guidelines.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.

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Resume Overview

School Attended

  • Amarillo College
  • Academy Of Professional Careers
  • Caprock High School

Job Titles Held:

  • Front Desk Receptionist/RN
  • Medical Office Receptionist
  • Front Desk Receptionist
  • Payroll Coordinator/Medical Chart Auditor

Degrees

  • Associate Degree in Nursing
  • Certificate
  • High School Diploma

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