Computer savvy professional with exceptional customer-friendly attitude and team collaboration skills as Front Desk Receptionist. Bilingual individual with proven abilities handling tasks simultaneously while delivering service with smile. Fluent in [Language] with solution-oriented approach. Highly organized [Job Title] with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Disciplined [Job Title] with great data entry, [Skill] and [Skill] talents. Considered dynamic employee willing to resolve issues. Offering great attitude and strong work ethic. Detail-oriented [Job Title] with demonstrated excellence in reception and administration. Excel at providing proactive customer service in hospitality establishments. Well versed in [Software] with accuracy in data entry and reservation management.
Skills
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Education
Amarillo CollegeAmarillo, TX, Expected in 07/2020 – –Associate Degree in Nursing: - GPA:
Academy Of Professional CareersAmarillo, TX, Expected in 05/2002 – –Certificate:Administrative Medical/Dental Assistant - GPA:
Caprock High SchoolAmarillo, TX, Expected in 06/2000 – –High School Diploma: - GPA:
Hanger, Inc. - Front Desk Receptionist/RN Skokie, IL, 07/2018 - Present
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
Kept accounts in balance and ran daily reports to verify totals.
Maintained financial accuracy by collecting deposits, fees and payments.
Managed master calendar and scheduled appointments for [Number] providers based on optimal patient loads and clinician availability.
Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
Maintained current and accurate medical records for over [Number] patients.
Organized paperwork such as charts and reports for office and patient needs.
Prepared and maintained accurate digital health records for patients.
Advocated for patients through conversations with insurance representatives.
Carried out front office duties utilizing data entry skills in framework of medical database.
Contacted patients regarding unpaid and underpaid accounts to resolve issues.
Established relationships with Medicare, Medicaid and private insurance providers to resolve billing issues effectively.
Communicated with patients regarding payments on outstanding accounts.
Converted paper charts into digital files and uploaded to EMR system.
Coordinated front office duties, including customer service, patient scheduling and billing.
Completed billing and coding duties to handle submitted claims.
Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
Reviewed physician letters and corrected grammar and spelling errors.
Kept organized documentation of prescription refill information for office of [Number] physicians.
Conducted insurance verification and preauthorizations and managed patient charts.
Called patients to confirm scheduled appointments day in advance.
Researched medical and legal issues to support ongoing cases regarding personal injury and workman's compensation.
Developed and managed accurate and confidential patient records.
Verified insurance coverage to prepare for upcoming patient appointments.
Kept optimal supply levels in treatment rooms, triage and other areas to meet typical patient loads.
Orchestrated quality-driven, cost-effective care for as many as [Number] patients each day in high-volume [Type] setting.
Audited charts and reviewed clinical documents to verify accuracy.
Documented patient information obtained from interviews concerning symptoms, medications and prior treatment.
Accurately documented all elements of nursing assessment, including treatment, medications and IVs administered, discharge instructions and follow-up care.
Performed triage on all incoming patients and determined severity of injuries and illnesses.
Observed and reported patient condition, progress and medication side effects to accurately document updates.
Updated patient charts using [Software] with data such as medications to keep records current and support accurate treatments.
Taught patients how to improve lifestyle choices, dramatically reducing chance of symptom reoccurrence.
Encompass Health Corp. - Medical Office Receptionist Missoula, MT, 12/2016 - 06/2018
Organized paperwork such as charts and reports for office and patient needs.
Managed master calendar and scheduled appointments for [Number] providers based on optimal patient loads and clinician availability.
Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
Completed and filed financial documentation for accounting purposes.
Maintained current and accurate medical records for over [Number] patients.
Adhered to strict HIPAA guidelines at all times to protect patient privacy.
Scheduled, rescheduled and handled cancelled appointments for patients.
Aided with prescription refill requests.
Maintained patient databases and updated information in alignment with HIPAA protocols.
Received, recorded and filed medical payments by check, cash and credit card.
Pulled charts and prepared for nurse and doctor assessment.
Scheduled appointments for doctor visits and procedures using desktop calendar software.
Maintained records by recording, obtaining and updating personal and financial information.
Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
Participated and led employee staff meetings, reporting trends in procedures, advising leadership on resources needed and receiving information to be disseminated
Completed clerical duties and tasks for clinic administration.
Used computer programs and registration systems to schedule patients for routine and complex procedures.
Obtained payments from patients and scanned identification and insurance cards.
Promptly answered multi-line phone system and greeted callers enthusiastically.
Responded to correspondence from insurance companies to verify patient's coverage.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Checked patient data including insurance, demographic and health history to keep information current.
Adeptly managed multi-line phone system and pleasantly greeted all patients.
Kept waiting room neat and organized at all times by stacking magazines, removing trash and overseeing [Task].
Mahaffey Orthotics And Prosthetics - Front Desk Receptionist City, STATE, 01/2013 - 12/2015
Adeptly managed multi-line phone system and pleasantly greeted all patients.
Promptly answered multi-line phone system and greeted callers enthusiastically.
Responded to correspondence from insurance companies to verify patient's coverage.
Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Obtained payments from patients and scanned identification and insurance cards.
Adhered to strict HIPAA guidelines at all times to protect patient privacy.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Scheduled, rescheduled and handled cancelled appointments for patients.
Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
Used computer programs and registration systems to schedule patients for routine and complex procedures.
Completed clerical duties and tasks for clinic administration.
Organized paperwork such as charts and reports for office and patient needs.
Accolade Home Care - Payroll Coordinator/Medical Chart Auditor City, STATE, 08/2010 - 12/2013
Reviewed charts and flagged incomplete or inaccurate information.
Utilized [Software] to manage and confirm patient data, such as insurance, demographic and medical history information.
Identified new methods to optimize medical records management.
Used classification manuals to gain additional knowledge of disease and diagnoses processes.
Interacted and communicated easily with department personnel and public.
Kept accurate log of all requests for medical information and records.
Carried out day-day-day duties accurately and efficiently.
Managed payroll for organization of [Number] personnel.
Maintained daily bookkeeping report.
Oversaw day-to-day processing of payroll for [Number] employees, including review of timesheets and computing pay in accordance with FLSA.
Coordinated bi-weekly payroll for up to [Number] personnel.
Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
Produced payroll activities documentation and reports to meet corporate guidelines and promote transparency.
Reviewed time records for [Number] employees to verify accuracy of information.
Monitored integrity of input into ADP.
Worked with human resources to develop streamlined way to track paid time off.
Pulled internal reports as requested (salaries, bonuses, hours worked).
Reconciled all payroll liabilities to general ledger and prepared monthly payroll accrual entries.
Monitored and tracked all employees' leave time.
Operated 10-key calculators, computers, fax machines, copy machines and other office equipment to produce [Type] and [Type] documents.
Responded to employee questions and requests for information in timely and knowledgeable fashion.
Maintained employee privacy and protected payroll operations by keeping all information confidential.
Updated employee files with new details such as changes in address or salary levels.
Managed payroll data entry and processing for [Number] employees to comply with predetermined company guidelines.
Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
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