LiveCareer-Resume

front desk receptionist resulting team resume example with 8+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Friendly and prompt Front Desk Receptionist with good skills using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Detail-oriented and demonstrates excellence in reception and administration. Excel at providing proactive customer service in hospitality and healthcare establishments. Well versed in PVM, PB, and CLOCKWISE with accuracy in data entry, reservation management, and appointments.

Skills
  • Decision-Making Abilities
  • Telephone etiquette
  • Verbal and written communication
  • Staff Management
  • Cash Handling
  • Office management
  • Scheduling
  • Office supplies inventory management
  • Problem-solving
  • Administrative support
  • Time management
  • Problem-solving skills
Education
Vernon Township High School Vernon, NJ Expected in 06/2007 High School Diploma : - GPA :
Sussex County Community College Newton, NJ Expected in Core Classes-no Degree : - GPA :
Work History
Fedex Cross Border - Agent Team Member
Fort Walton Beach, , 05/2021 - Current
  • I work remotely and handle call volume within the designated handle time for covid-19 vaccination information, and give locations where a vaccine can be obtained.
  • I answer questions using the PRs provided, the CDC website, and vaccination.gov, all while maintaining correct call flow.
  • Met all customer call guidelines including service levels, handle time and productivity.
  • Increased efficiency and team productivity by promoting operational best practices.
  • I use computer programs such as CRM, Genesys, SharePoint, Teams, and the virtual environment Amazon Workspace.
  • Helped in training new personnel regarding company operations, policies and services.
  • This job lets me use my customer service, multi tasking, computer, data entry, high volume, and call center skills I have obtained over the years.
Accor Hotels - Front Desk Receptionist/ Resulting Team
Saint Louis, MO, 08/2019 - Current
  • Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Corresponded with clients through email, telephone, fax, or postal mail.
  • Maintained financial accuracy by collecting deposits, fees and payments.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Use programs such as PATIENT BOND, PVM, and CLOCKWISE. As well as excel and other basic computer systems.
  • Call patients to give covid/ lab results and explain steps for recovery. Set up virtual appointments for patients needing additional help outside of my assistance.
Kiosk Information Systems - Rural Carrier Associate
Louisville, CO, 08/2018 - 07/2019
  • Delivered mail and packages to customers on prescribed route while processing check submissions, money orders and stamp purchases in field.
  • Sorted mail according to order of address appearance for easy access in field.
  • Signed and received mail with signature requirements upon delivery and loading.
  • Maintained records on customers with mail forwarding and change of address requests.
  • Greeted customers and answered questions regarding mail pick up times, postal regulations and delivery costs.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Carried out day-day-day duties accurately and efficiently.
Capital City Country Club - Food and Beverage Manager
City, STATE, 05/2012 - 07/2018
  • Managed bar and wait staff including hiring, training, scheduling and analyzing theft and wastage.
  • Responded to customer complaints, addressing concerns and distress with amicable interactions.
  • Trained food and beverage service personnel, confirming staff ability to provide recommendations and answer questions.
  • Maintained highest standards for beverage quality and service.
  • Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
  • Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
  • Oversaw overall beverage program, including selection, ordering and inventory controls of wine, beer and alcohol program.
  • Identified areas of opportunity for beverage sales by analyzing customer feedback and product demand metrics.
  • Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
  • Selected wine, beer and alcohol products based on customer feedback and local product availability.
Capital City Country Club - Front Desk Receptionist
City, STATE, 09/2014 - 07/2016
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Collected, sorted, distributed and sent mail and packages.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Wrote professional and error-free letters, memoranda and other business documentation to support office needs.

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Resume Overview

School Attended

  • Vernon Township High School
  • Sussex County Community College

Job Titles Held:

  • Agent Team Member
  • Front Desk Receptionist/ Resulting Team
  • Rural Carrier Associate
  • Food and Beverage Manager
  • Front Desk Receptionist

Degrees

  • High School Diploma
  • Core Classes-no Degree

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