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Front Desk Receptionist Phlebotomist resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary
Resourceful Medical Secretary maintains smooth office operations and patient flows. Detail-oriented approach to organizing files, scheduling appointments and assisting patients. Organized individual brings background in medical office settings handling patient needs. Enthusiastic [Job Title] communicates positively with physicians, office staff and patients. Polished, hard worker willing to go extra mile to complete tasks. Reliable medical office professional offers [Number] years of experience working in busy settings with high patient volumes. Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Skills
  • Documentation and Reporting
  • Attention to Detail
  • Prioritization and Time Management
  • Multi-Line Phone Systems
  • Data Entry
  • Patient Medical Records Maintenance
  • Problem-Solving
  • Office Health Records Preparation
  • Medical History Recording
  • EMR Systems
  • Medical Release of Information ROI
  • Records Scanning
  • Patient Health Information Access
  • Patient Information Verification
  • Patient Rights
  • Paperwork Processing
  • Workers' Compensation Forms
  • Protected Health Information
  • Discharge Documentation
  • Charting and Clinical Documentation
  • Electronic Health Record Applications
  • Operating EKG Equipment
  • Completing Insurance Forms
  • Routine Laboratory Testing
  • Multi-line Telephone System Operation
  • Coordinating Drug Refills
  • Multitasking and Prioritization
  • Appointment Scheduling
  • Medication Administration
  • Treatment Room Preparation
  • Dictation and Transcription
  • Cleaning and Sanitizing
  • Venipuncture and Phlebotomy
  • Medical Procedure Prioritization
  • Courteous and Professional
  • Reliable and Punctual
  • Positive Attitude and Energetic
  • Customer Service-Oriented
  • Verbal and Written Communication
  • Call Answering and Routing
  • Customer Service
  • Scheduling and Calendar Management
  • Customer Complaint Resolution
  • Listening Skills
  • Office Supplies Ordering
Education and Training
Texas School of Medical And Dental Careers Houston, TX Expected in 11/1986 Nursing : - GPA :
Waltrip High School Houston, TX Expected in 05/1986 High School Diploma : - GPA :
Lone Star College Houston, TX Expected in : - GPA :
University of Phoenix Tempe, AZ Expected in : - GPA :
Certifications
Phlebotomy Technician (PT) Certified Nursing Assistant ECG Technician
Experience
Pullman Regional Hospital - Front Desk Receptionist/Phlebotomist
Pullman, WA, 10/2020 - 05/2022
  • Handled payment processing and provided customers with receipts and proper bills and change
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
  • Signed for packages, recorded deliveries and distributed to personnel
  • Directed visitor security screening before allowing entry
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages
  • Maintained office equipment, scheduling service to repair issues
  • Explained policies and procedures to visitors
  • Scheduled and confirmed appointments
  • Answered office phone and emails to schedule appointments, answer questions and document information
  • Managed customer complaints and rectified issues to complete satisfaction
  • Maintained front office cleanliness and organized supplies to increase productivity
  • Oversaw office inventory by restocking supplies and submitting purchase orders
  • Communicated with outside offices to obtain records and transfer files for [Type] needs
  • Reported suspicious individuals to supervisor
  • Directed clients and guests to correct departments, rooms and staff members
  • Managed office duties and basic administrative tasks, organized and cleaned work space, ordered materials and answered phone calls
  • Trained [Number] employees on [Software] and answered employee technological questions
  • Prepared and packaged specimens for courier transport
  • Verified collection orders and communicated discrepancies to nurses
  • Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum
  • Identified patients using proper procedures prior to specimen collection
  • Transported specimens following established protocol for temperature and light
  • Conducted various blood tests and updated results into paper and electronic charts.
Westchester Medical Center - Medical Assistant/Front Desk Receptionist/Phlebotomist
Kingston, NY, 06/2016 - 12/2020
  • Entered insurance, demographics and health history into patient database
  • Called patients to confirm scheduled appointments and obtain additional details
  • Checked patients in and out for appointments and collected co-payments
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files
  • Protected patients by observing strict HIPAA guidelines
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments
  • Took messages from patients and promptly relayed to appropriate staff
  • Answered multi-line phone system and directed callers to requested personnel and departments
  • Greeted each patient pleasantly and offered desk sheet for easy sign-in
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff
  • Straightened up waiting room to maintain neat and organized space
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members
  • Conducted patient intake interviews to collect medical information and insurance details
  • Compiled physical and digital documents, charts and reports
  • Performed preliminary physical tests to accurately record results in patient history summary
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies
  • Educated patients about medications, procedures and physician's instructions
  • Contacted pharmacies to submit and refill patients' prescriptions
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes
  • Conducted insurance verification and pre-certification and pre-authorization functions
  • Administered rapid tests for COVID and strep to help clinical staff assess conditions
  • Communicated triage information to primary care team to discuss disposition
  • Documented services discussed and provided details in electronic medical records
  • Assessed patient needs, prioritized treatment, maintained patient flows and assisted physicians with non-invasive procedures
  • Administered oral, IV and intra-muscular medications and monitored patient reactions.
Gastrointestinal Associates, Sc - Phlebotomist
Rib Mountain, WI, 08/2015 - 07/2018
  • Verified collection orders and communicated discrepancies to nurses
  • Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture
  • Prepared and packaged specimens for courier transport
  • Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum
  • Identified patients using proper procedures prior to specimen collection
  • Collected specimens for drug screens, paternity tests and alcohol tests
  • Processed client payments and collected appropriate billing information
  • Interviewed patients to verify test requisitions and patient identity
  • Answered phone calls, provided information to callers and connected callers to appropriate people
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
  • Handled payment processing and provided customers with receipts and proper bills and change.
Regional Medical Center - Dispatcher/Trainer/Phlebotomist
Anniston, AL, 03/2013 - 08/2015
  • Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles
  • Labeled blood vials with critical information like time of collection, date and patient name
  • Coordinated workflow based on stat, schedule, or outpatient needs
  • Verified collection orders and communicated discrepancies to nurses
  • Verified quality of specimens by centrifuging specimens for logistics courier to pickup
  • Evaluated client processes, employee performance and training progress to determine additional training needs
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
Dr J Raul Soto - Head Nurse
City, STATE, 01/2009 - 11/2014
  • Collaborated with physicians and nursing staff to deliver quality care
  • Administered injections, medications and wound care according to needs
  • Maintained comprehensive patient care plans and monitored staffs' implementation of physician's orders
  • Received and investigated complaints from families, patients and clinical staff, devising solutions to multifaceted challenges
  • Observed nurse administration of oral, intramuscular and IV medications to patients as prescribed, monitoring responses for adverse reactions
  • Trained other nurses on patient care and daily tasks, supporting growth and professional development
  • Oversaw medication administration, monitored distribution and documented responses
  • Supported physicians and consultants with tests and procedures
  • Recruited, trained and supervised [Number] new staff members each year
  • Developed and actualized strategies to standardize supply and inventory management
  • Performed preliminary physical tests to accurately record results in patient history summary
  • Educated patients about medications, procedures and physician's instructions
  • Contacted pharmacies to submit and refill patients' prescriptions
  • Incorporated outside records into charts and EHR
  • Cleaned and maintained medical equipment following procedures and standards.
UT Physicians - Medical Assistant
City, STATE, 01/1998 - 02/2007
  • Performed preliminary physical tests to accurately record results in patient history summary
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment
  • Scheduled appointments for patients via phone and in person
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies
  • Contacted pharmacies to submit and refill patients' prescriptions
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes
  • Conducted insurance verification and pre-certification and pre-authorization functions
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis
  • Responded to patient callbacks and phone-in prescription refill requests
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes
  • Provided reminder calls to clients prior to scheduled visits
  • Copied and faxed important information for patient and client records
  • Advised patients regarding coverage details and treatment needed or rendered
  • Entered information into system to update status reports.
MD Anderson - Senior Administration Clerk
City, STATE, 06/1996 - 10/1998
  • Oversaw office inventory by restocking supplies and submitting purchase orders
  • Received and distributed incoming mail, messages and packages to appropriate individuals
  • Performed data entry and recordkeeping tasks to track company correspondence and updates
  • Answered multi-line telephone system and routed calls to appropriate personnel.
Southwest Memorial Hermann Hospital - Phlebotomist
City, STATE, 03/1989 - 09/1996
  • Maintained fully-stocked phlebotomy cart, carrier and station
  • Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture
  • Verified collection orders and communicated discrepancies to nurses
  • Compiled and submitted data for demographic research
  • Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum
  • Observed patient for unsual reactions or events to take appropriate action under established guidelines
  • Collected specimens for drug screens, paternity tests and alcohol tests
  • Conducted various blood tests and updated results into paper and electronic charts
  • Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles
  • Drew blood from patients to collect samples using venipuncture and following aseptic techniques
  • Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws
  • Coordinated workflow based on stat, schedule, or outpatient needs.

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Resume Overview

School Attended

  • Texas School of Medical And Dental Careers
  • Waltrip High School
  • Lone Star College
  • University of Phoenix

Job Titles Held:

  • Front Desk Receptionist/Phlebotomist
  • Medical Assistant/Front Desk Receptionist/Phlebotomist
  • Phlebotomist
  • Dispatcher/Trainer/Phlebotomist
  • Head Nurse
  • Medical Assistant
  • Senior Administration Clerk
  • Phlebotomist

Degrees

  • Nursing
  • High School Diploma

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