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Front Desk Receptionist Night Auditor Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Resourceful Supervisor with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven track record of motivating staff to work together to achieve targets. Trained in resolution of critical issues within time-sensitive environment.

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Personable and dedicated Customer Service Representative with extensive experience in retail and hospitality industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Supervisor, mentoring, coaching
  • Organizational Skills
  • Attention to detail, Team player
  • Trainer
  • Cash handling, Verbal communication
  • Clerical, Written
  • Customer Service Skills
  • Data Entry, filing
  • Hiring, recruiting
  • Inventory, reporting
  • Microsoft Office
  • Multi-tasking
  • Nursing
  • Organizational Skills
  • Payroll
  • Performance appraisals
  • Fast learner
  • Scheduling
  • Self motivated
  • Front desk operations
  • Quick problem solver
  • Calm and level-headed under duress
  • Able to lift 50 pounds
  • Reliable transportation
  • Valid Colorado driver's license
  • General housekeeping ability
  • Leadership
  • Goal-oriented
  • Public speaking
  • Data analysis and reporting
  • Issue and conflict resolution
  • Team management, building
Education and Training
Greeley Central High School Greeley, CO Expected in 05/2004 High School Diploma : - GPA :
Aims Community College Greeley, CO Expected in : - GPA :
Experience
Berkshire Healthcare - Front Desk Receptionist/Night Auditor
Greenfield, MA, 03/2017 - 10/2017
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions.
  • Monitored reservations to track incoming parties and special events.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Delivered exceptional services and support to team members and guests, maximizing productivity and customer satisfaction.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Secured guest valuables in main safe or individual boxes.
  • Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
  • Managed all front desk operations for busy high-volume hotel.
  • Signed for packages, recorded all deliveries and distributed to inter-company personnel.
  • Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
  • Handled multi-line switchboard for busy office and routed incoming calls to correct individuals.
Grizwald - Certified Nursing Assistant
City, STATE, 07/2015 - 12/2016
  • Provided home health care to clients in the Longmont, Thornton, Boulder, Westminster and Broomfield areas.
  • Hospice care provided.
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Provided personal nursing assistance in pre- and post-operative situations.
  • Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.
  • Collected specimens, monitored vitals and maximized patient comfort.
  • Provided nursing assistance to residents in 115-bed Long Term care facility.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Provided hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
AFNI - Project Coach
City, STATE, 10/2010 - 07/2014
  • Interviewing candidates and making hiring decisions
  • Training, coaching and mentoring team members
  • Tracking attendance and approving time off
  • Completing performance appraisals
  • Assisting team members and/or responding to escalated calls from customers
  • Monitoring, tracking, identifying and reporting performance trends
  • Completing payroll reports.
  • Blended business's goals, mission and values with learning development initiatives to deliver high-quality training to employees.
  • Monitored training costs and prepared budget reports to justify expenditures.
  • Reviewed training delivery methods to optimize training effectiveness and costs.
  • Designed and directed orientation and training programs to meet client needs.
Willing to relocate to:

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Resume Strength

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  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended
  • Greeley Central High School
  • Aims Community College
Job Titles Held:
  • Front Desk Receptionist/Night Auditor
  • Certified Nursing Assistant
  • Project Coach
Degrees
  • High School Diploma
  • Some College (No Degree)