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Front Desk Receptionist New Patient Concierge Resume Example

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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Skilled worker with proven ability to perform variety of tasks, including maintenance, customer service, repair and special projects. Multitasks and works independently and within teams in fast-paced, high-volume environments. Flexible work and shift schedule. Skilled in operating basic hand tools. Excellent work performance and attendance record.

Skills
  • Sale expertise
  • Ordering procedures
  • Bilingual; English & Spanish
  • Money handling abilities
  • Professional telephone demeanor
  • Hospitality service expertise
Education
Expected in 11/2019 High School Diploma | North Gardens, Miami Gardens, FL, GPA:
Work History
06/2021 to Current Front Desk Receptionist / New Patient Concierge Cavender's | Marietta, GA,
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Used internal software to process reservations, check-ins and check-outs.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Answered multi-line phone system and greeted callers enthusiastically.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Collected room deposits, fees and payments.
10/2020 to 04/2021 Access Control / Front Desk Security Wegmans Food Markets | North Wales, PA,
  • Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
  • Patrolled and monitored premises in company vehicle, on bicycle and by foot.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
01/2020 to 05/2020 Restaurant Busser / Servers Assistant Great Expressions Dental Centers | Belleair Bluffs, FL,
  • Provided attentive service and proactively
  • Assessed guest needs.Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning.
  • Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
11/2019 to 12/2019 Sales Associate Aimbridge Hospitality | Glen Allen, VA,
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
  • Maintained organized, presentable merchandise to drive continuous sales
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
  • Sold over 145+ Pairs Of Shoes (11/19-12/19)
07/2019 to 09/2019 Warehouse Worker Dollar Tree | Providence, RI,
  • Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked
  • Maintained strong vendor connections at all stages, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free
  • Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight
02/2019 to 05/2019 Smood Operator Brady Corporation | Manheim, PA,
  • Received, unpackaged and stored incoming food deliveries
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
  • Used downtimes to prepare ingredients and restock supplies for expected busy periods
  • Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements
  • Maintained clean, trash-free workspaces to maximize productivity and safety
  • Maintained high customer satisfaction levels by preparing orders accurately
  • Set up kitchen every morning, including turning on equipment, cutting ingredients and stocking workstations
02/2019 to 04/2019 Front Desk Receptionist La Fitness | City, STATE,
  • Politely welcomed arriving guests, providing room keys and information on amenities and policies
  • Welcomed each new arrival pleasantly and confirmed reservations and identification
  • Promptly answered multi-line phone system and greeted callers enthusiastically
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation
  • Updated customer accounts with add-on room charges, including minibar use and room service bills
  • Confirmed relevant guest information and payment methods to prevent fraud
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours
04/2018 to 06/2018 Server Assistant Racket | City, STATE,
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
  • Set up advertising signs and displays on shelves, counters and tables
  • Provided attentive service and proactively assessed guest needs
  • Ensured exceptional guest experiences through attentive service
  • Engaged in suggestive selling and other sales techniques
  • Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas
  • Prepared beverages and filled food orders for customers
  • Greeted customers and answered any questions
04/2017 to 01/2018 Server Assistant /Service Porter/ Barista Komodo Lounge | City, STATE,
  • Ensured exceptional guest experiences through attentive service
  • Provided attentive service and proactively assessed guest needs
  • Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas
  • Checked dining area supplies, including linens and wrapped silverware, and replenished low stock
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly
  • Created over [Number] drinks in average shifts with consistently positive customer satisfaction scores
12/2016 to 01/2017 Sales Floor Associate Old Navy | City, STATE,
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
  • Kept on top of changes to store products and promotions to maintain strong sales
  • Applied security and loss prevention training toward recognizing risks and reducing store theft
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations
04/2016 to 06/2016 Customer Service Representative Domino's Pizza | City, STATE,
  • Answered constant flow of customer calls with up to [Number] calls in queue per minute
  • Leveraged sales expertise to promote [Product or Service] and capitalize on upsell opportunities
  • Responded to customer requests for products, services and company information
  • Operated POS system to itemize and complete average of [Number] customer purchases
  • Conferred with customers about concerns with products or services to resolve problems and drive sales

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92Good

Resume Strength

  • Formatting
  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Word Choice

Resume Overview

School Attended
  • North Gardens
Job Titles Held:
  • Front Desk Receptionist / New Patient Concierge
  • Access Control / Front Desk Security
  • Restaurant Busser / Servers Assistant
  • Sales Associate
  • Warehouse Worker
  • Smood Operator
  • Front Desk Receptionist
  • Server Assistant
  • Server Assistant /Service Porter/ Barista
  • Sales Floor Associate
  • Customer Service Representative
Degrees
  • High School Diploma

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