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Front Desk Receptionist Mod Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Well-organized, adaptable, and loyal with experience contributing to team and business needs and interacting positively with customers and fellow coworkers. Integral employee completes wide range of clerical duties. Highly motivated and efficient with outstanding communication skills and proficiency in multi tasking.

Skills
  • Technologically savvy
  • Effective planning
  • Call routing
  • Oral and writing communication
  • Front office management
  • Conflict management
  • Administrative skills
  • Cash transactions
  • Recordkeeping
  • Correspondence typing
  • Customer assistance and interaction
  • Listening skills
  • Office supplies ordering
  • Keenness of insight
  • Hospitality services
  • Team collaboration
  • Meeting arrangements
  • Appointment confirmation
  • Issue handling
  • Email and telephone decorum
  • Microsoft Office
  • Package and mail receipt
  • Laundry equipment settings
  • Employee equipment training
  • Transport and sorting
  • Laundry folding
  • Laundry storage and distribution
  • Operating equipment
  • Managing deliveries
  • Collecting loads
  • Updating logs
  • Processing clean linen
  • Maintaining safety practices
  • Computer skills
  • Planning
  • Customer service
  • Opening and closing procedures
  • Training and mentoring
  • Team development
  • Schedule oversight
  • Brand management
  • Key accounts and territory management
  • Systems and automation applications
  • Contract development and management
  • Lead generation
  • Capital improvement planning
  • Issue and conflict resolution
  • MS Office
  • Active listening
  • Team building
  • Training & Development
  • Team management
  • Multitasking
  • Organization
  • Corporate standards
  • Front desk communications
  • Corporate vision and values
  • Friendly, positive attitude
  • Decision-making
  • Leadership
  • Basic math
  • Reliable and trustworthy
  • Maintenance & Repair
  • Collaboration
  • Critical thinking
  • Data management
  • Multi- Tasker
  • Call center operations
  • Call center experience
  • Training and development
  • Payment processing
  • Credit card payment processing
  • Quality control
  • Stockroom procedures
  • Problem-solving abilities
  • High-energy attitude
  • Courteous demeanor
  • Product organization
  • Adaptive team player
  • Inbound and outbound calling
  • Conflict mediation
  • System implementation
  • Store maintenance
  • Customer relations
  • Schedule mastery
  • Sales expertise
Experience
10/2015 to 07/2019
Front Desk Receptionist- MOD Hilo Seaside Hotel City, STATE,
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
  • Monitored reservations to track incoming parties and special events.
  • Delivered key administrative support to coworkers, taking on additional tasks during peak times.
  • Conducted market surveys and industry studies to identify need and demand for new clientele.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Planned customized itineraries for guests, including lodging and activity, resulting in promotion of local tourism and entertainment industries.
  • Set guest and group reservations and processed check-ins and check-outs.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Drafted and maintained incident reports, daily activity logs and other documents requested by management.
  • Worked in sales involving large group reservations to meet all incoming guest needs, smooth check-in processes and maximize satisfaction.
  • Protected team members and guests from accidents by following safety protocols and proactively monitoring all building areas for hazards.
  • Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
  • Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
  • Completed basic maintenance and repair on office and facility equipment and escalated major issues to fellow employees and business contractors for timely resolution.
  • Operated multi-line switchboard for busy office and routed incoming calls to correct individuals.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Computed guest billings and posted charges to room accounts.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Transmitted information or documents to customers, using computer, mail or facsimile machine.
  • Shared information with patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
  • Processed and prepared memos, correspondence, travel vouchers and other documents, routing them to appropriate personnel.
  • Solved minor customer issues and escalated major problems immediately to hotel manager.
  • Created and optimized employee schedules to secure proper coverage for all shifts.
  • Coordinated front desk operations and diligently helped all in-person visitors and callers with knowledgeable assistance.
  • Tracked office expenditures and managed office contracts, keeping meticulous records on all transactions.
  • Input customer data using computer software and made immediate updates to reflect room changes.
  • Facilitated front desk operations for busy high-volume hotel.
  • Responded to inquiries and room requests made online, by phone or email.
  • Signed for packages, recorded all deliveries and distributed to inter-company personnel.
  • Offered exceptional services and support to team members and guests, maximizing productivity and customer satisfaction.
  • Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
  • Performed administrative support tasks, completing all duties within required timeframes.
  • Secured guest valuables in main safe or individual boxes.
  • Performed administrative support tasks, and maintaining completion on all duties within required timeframes.
03/2012 to 10/2015
Front Desk Receptionist/Laundry Attendant/Reservation Agent Hilo Uncle Billy’s Hotel City, STATE,
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
  • Worked with all hotel staff and departments to attain operational and financial goals with strategic approaches.
  • Transmitted information or documents to customers, using computer, mail or facsimile machine.
  • Monitored reservations to track incoming parties and special events.
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions.
  • Created and optimized employee schedules to secure proper coverage for all shifts.
  • Facilitated front desk operations for busy high-volume hotel.
  • Processed and prepared memos, correspondence, travel vouchers and other documents, routing them to appropriate personnel.
  • Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
  • Responded to inquiries and room requests made online, by phone or email.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Drafted and maintained incident reports, daily activity logs and other documents requested by management.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
  • Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
  • Offered exceptional services and support to team members and guests, maximizing productivity and customer satisfaction.
  • Coordinated front desk operations and diligently helped all in-person visitors and callers with knowledgeable assistance.
  • Set guest and group reservations and processed check-ins and check-outs.
  • Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Computed guest billings and posted charges to room accounts.
  • Delivered key administrative support to coworkers, taking on additional tasks during peak times.
  • Operated multi-line switchboard for busy office and routed incoming calls to correct individuals.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Secured guest valuables in main safe or individual boxes.
  • Shared information with patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
  • Protected team members and guests from accidents by following safety protocols and proactively monitoring all building areas for hazards.
  • Unloaded and folded clean laundry from dryers and stored in appropriate areas.
  • Disinfected equipment and supplies, using germicides and steam-operated sterilizers.
  • Applied specific treatments to handle different types of stains.
  • Loaded and unloaded washers and dryers, observing correct operating instructions.
  • Moved loads between machines, operated ironing equipment and folded laundered items.
  • Adhered to safety practices to decrease laundry-related accidents.
  • Collected soiled linens and clothing and delivered clean loads by using carts.
  • Mixed bleaching agents with hot water in vats to soak material.
  • Cleaned machine filters and lubricated equipment.
  • Applied chemicals to neutralize solvent effects.
  • Determined proper solvents based on fabric and stain types to clean garments.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Improved profit margins by streamlining operations and workflow.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Performed administrative support tasks, while completing all duties within required timeframes.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Tracked office expenditures and managed office contracts, keeping meticulous records on all transactions.
  • Input customer data software and made immediate updates to reflect room changes.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Signed for packages, recorded all deliveries and distributed to inter-company personnel.
  • Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Planned customized itineraries for guests, including, lodging, and anctivities, resulting in promotion of local tourism and entertainment industries.
  • Set up room blocks using group rooming lists to track and manage block room reservations.
  • Monitored room inventory to maintain updated knowledge of availability.
  • Assisted customers by responding to questions about services, amenities and local attractions.
  • Coordinated with sales team to manage group bookings.
  • Generated maximum revenue using upselling and cross-selling techniques.
  • Booked room reservations by quoting current room rates for specific travel dates and entering customer information into computer system.
  • Applied discounts, noted special requests and updated reservations based on communications with customers.
12/2005 to 11/2010
Barista / MOD Starbucks Drive Thru City, STATE,
  • Operated cash register, collected payments and provided accurate change.
  • Described menu items to customers and suggested products based on stated preferences.
  • Merchandised display cases and diligently promoted prepared foods to drive business revenue.
  • Developed knowledge of national and international teas, including growing practices and flavor profiles.
  • Monitored cafe for seating availability, safety and wellbeing of guests.
  • Restocked counter and customer areas to maintain adequate items levels for expected needs.
  • Gave details on coffee blends and preparation descriptions to customers.
  • Addressed and resolved customer concerns by listening and taking action to maintain brand loyalty.
  • Developed new recipes and adhered to recipe and presentation standards for specialty coffee drinks.
  • Passed numerous inspections by following health, safety and sanitation guidelines.
  • Greeted guests with pleasant smile and superior customer service.
  • Managed morning rush of over hundreds customers daily with efficient, levelheaded customer service.
  • Redesigned coffee menu for improved readability.
  • Supported store manager with recruiting, interviewing and hiring baristas.
  • Developed creative and appealing latte art techniques and instructed coworkers in method.
  • Increased sales by arranging merchandise in innovative and eye-catching displays.
  • Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Received and accurately processed customer payments.
  • Cleaned and sanitized work areas, utensils and equipment.
  • Ordered, received and stocked supplies and retail products.
  • Greeted over countless customers daily, answered questions and recommended drinks and pastries.
  • Enthusiastically engaged customers during busy periods to keep mood light and fun.
  • Memorized official and off-menu preparations to serve all customer beverage desires.
  • Maintained highest standards of conduct and service to support company reputation.
  • Increased sales by sampling through leading regular coffee and tea tastings, showcasing seasonal items and reinforcing staff expertise.
  • Checked temperatures of freezers, refrigerators and heating equipment on a scheduled time basis.
  • Increased special item sales by various numbers via daily menus with changing specials.
  • Brewed approximately batches of coffee accordingly per time frame, keeping watchful eye on levels to avoid empty machines during peak shop hours.
  • Protected customers by regularly cleaning and sanitizing work areas and equipment.
  • Listened to customer desires and needs to recommend optimal products.
  • Performed minor maintenance and repairs on equipment and handled troubleshooting tasks to keep coffee machines operational.
  • Weighed, ground and packed coffee per customer orders.
  • Cross-sold tea, coffee, and merchandise items to customers, boosting store sales goals and more than expected.
  • Designed and printed menus, recipes and promotions and offers.
  • Educated customers on beverage menu items and provided samples of daily brews.
  • Managed numerous team members, including scheduling, training and conflict resolution.
  • Trained entire staff of baristas in new smoothie program offerings and procedures.
  • Created hand-crafted beverages based upon customer preferences, resulting in an increase in sales.
  • Resolved customer disputes with tact and professionalism.
  • Protected store assets and facilities by complying with company policies and procedures.
  • Managed inventory by establishing and adjusting ordering parameters, accurate forecasting and monitoring waste.
  • Maintained calm demeanor during high-volume periods and special events.
  • Prepared numerous varieties of hot and iced drinks with high accuracy and consistently strong customer satisfaction.
  • Operated headset to take orders from drive-thru, detailed costs to customers and collected payments, returning coin, bills, payment cards and receipts.
  • Trained new employees in operational procedures and modeled duties for front and back house positions.
  • Discussed menu items and preparation methods with customers and suggested promotional items to increase sales.
  • Collaborated with baristas and managers to discuss future adjustments to increase sales and operational efficiency.
  • Reconciled daily sales each shift, counting member drawers to analyze discrepancies.
  • Redesigned training program for new employees to decrease training time.
  • Supervised team of numerous employees in establishment, maintaining positive and productive atmosphere to enhance employee experience.
  • Managed inventory records and supply orders to cut costs.
  • Managed kitchen staff team of and assigned various stages of food production.
  • Decreased waste through effectively training employees, introducing new recipes and programs and effectively managing employee mistakes.
  • Collaborated with trainees to bolster understanding of project management, safety and inventory waste to meet pre-established business thresholds for operation.
  • Oversaw hiring, training and development of kitchen employees.
  • Planned and managed menus for weekly offerings and special events.
  • Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Collaborated with mangers and trainees to document and resolve potential customer concerns to drive brand satisfaction and loyalty.
  • Developed and standardized new recipes to diversify kitchen offerings.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Estimated potential worker issues to produce detailed resource documentation.
  • Maintained optimal inventory levels and kept food costs in line with budget limitations.
  • Collaborated with manager to educate employees on menu and procedural changes.
  • Handled over cash and card transactions daily with accuracy and efficiency.
  • Designed long-term schedules for daily shifts and employees.
  • Inspected freezers and refrigerators prior to each shift to check temperatures levels, verifying proper functionality.
  • Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques.
  • Coached kitchen team members and motivated performance in order to achieve demanding objectives in high-volume kitchen settings.
  • Detailed hands-on requirements for performing preventive maintenance and repairs to equipment.
02/2009 to 03/2010
Gym Receptionist Pacific Island Fitness City, STATE,

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  • Welcomed customers and on lookers, provided answers to questions, and anticipated a customer service needs.
  • Trained newly hires on company policies, cleaning procedures and customer service techniques.
  • Stored personal possessions for patrons, issuing claim checks for articles stored.
  • Collected soiled linen to prepare for laundering.
  • Vacuumed, dusted and polished furniture in common areas, including hallways, equipment, and waiting areas.
  • Handled all delegated tasks issued by manager.
  • Created new programs that resulted in increasing productivity and customer satisfaction.
  • Answered and returned numerous calls in a timely manner and assist with customer questions and concerns.
  • Created agendas and communication materials for team meetings.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Maintained updated sales knowledge through manager and owner by executing plans verbally with customers.
Education and Training
Expected in 03/2004
GED:
Bellingham Technical College - Bellingham, WA
GPA:

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Resume Overview

School Attended
  • Bellingham Technical College
Job Titles Held:
  • Front Desk Receptionist- MOD
  • Front Desk Receptionist/Laundry Attendant/Reservation Agent
  • Barista / MOD
  • Gym Receptionist
Degrees
  • GED

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