Kind and knowledgeable Childcare Provider well-versed in maintaining safe and nurturing environments for children. Comfortable caring for individuals of varying ages. Excellent communicator with good organizational, problem-solving and conflict resolution skills. Positive and upbeat front desk receptionists successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning and communication skills.
Skills
Age-Appropriate Activities
Coordination and Teamwork
Calm Under Pressure
Conflict Resolution
Infant Care and Feeding
Child Supervision
Creative Thinking
Relationship Building
Problem Solving
Observing and Monitoring Behavior
Food Safety Understanding
Liquor, Wine and Food Service
Table Bussing
Cool Under Pressure
Menu Memorization and Presentation
Specials Promotion and Upselling
Warm and Friendly
Age Verification
Food Safety Standards
Able to Lift 30 Pounds
Service Oriented
Dining Customer Service
Phone and Online Order Processing
Teamwork and Collaboration
Customer Service
Time Management
Attention to Detail
Payment Processing
Cash Handling
Stocking and Replenishment
Experience
02/2022 to Current
Front Desk Receptionist/Kids Club AssociateGpm Investments – Quinton, VA,
Received incoming calls and coordinated with staff to fulfill customer requests.
Made phone calls for members to renew their memberships and to clear up any issues that were given.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Handled payment processing and provided customers with receipts and proper bills and change.
Answered phone calls, provided information and connected callers to appropriate personnel.
Processed payments and updated accounts to reflect balance changes.
Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
Cared for children of various ages from ages 3 moths to 12 years old.
08/2019 to 01/2022
Server/Cocktail WaitressGeezers – City, STATE,
Greeted customers, answered questions and recommended specials to increase profits.
Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by topping off drinks and offering condiments, napkins and other items.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Cleaned tables and chairs to prepare dining area for next customers.
Displayed enthusiasm and knowledge about restaurant's menu and products.
Presented menus to patrons to answer questions about offered items and make suitable recommendations.
Addressed complaints to kitchen staff and served replacement items.
Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Maintained accuracy while handling payments, giving change and printing receipts for customers.
Stocked server areas with supplies before, during and after shifts.
Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
Calculated charges, issued table checks and collected payments from customers.
Handled special customer requests for separate checks and menu substitutions.
Calculated accurate bill amounts and processed cash and credit card payments.
02/2019 to 08/2019
Sandwich ArtistSUBWAY®Restaurants – City, STATE,
Kept customer and food preparation areas clean and well-organized.
Restocked counter supplies and condiment stations, cleaned windows and emptied trash cans during slow periods.
Organized food preparation stations and regularly replenished supplies.
Stored food properly to prevent spoilage, cross-contamination and illnesses.
Delivered superior customer service focused on quality and meeting customer needs.
Completed opening, closing and shift change tasks by following company guidelines.
Discussed menu options with customers and offered suggestions to meet individual needs and drive sales.
Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
Answered guest questions, delivering most accurate and updated information available.
Used POS system and cash register to receive payments by cash, check, credit card and voucher.
Performed food preparation tasks by making salads, brewing coffee and tea and slicing meats.
Operated cash register to accept cash or credit card payment and issue receipt for transaction.
Prepared sandwiches and salads using quality ingredients and tailored to customer requests.
Sanitized food storage and preparation areas to comply with food health and safety requirements.
Informed customers of regular deals or monthly specials to upsell orders.
Education and Training
Expected in 06/2018 to to
High School Diploma: Whittier High School - Whittier, CA GPA:
Expected in to to
: Child Development Rio Hondo College - Whittier, CA GPA:
Languages
English:
Professional
Negotiated:
Certifications
Certified First Aid CPR AED, LA fitness- 2022
Certified food and alcohol handlers , geezers - 2019
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