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Front Desk Receptionist Housekeeping Supervisor Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Seasoned Hospitality professional competent in keeping guest needs balanced with business targets. Highly organized in handling administrative functions, leading teams and coordinating facility services. Smooth and efficient multitasking and planning. Client-focused Front Desk Agent with outstanding ability to multitask and provide specialized care. Detail-oriented worker with knowledge of bookkeeping and daily auditing. Success and providing excellent care in high-stress situations. Friendly and prompt Front Desk Agent with good hands in using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and ability to handle all front office operations. Hardworking Customer Service Representative with 2+ years of experience working face tp face and through telecommunications. Trained in project and time management with extensive knowledge and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Hard working, determined, eager to learn, friendly individual.

Skills
  • Front desk reservations
  • Front desk communications
  • Front desk operations
  • Front desk management
  • Certified Help Desk Supervisor
  • Front counter support
  • Administrative support
  • Issue handling
  • Oral and writing communication
  • Call routing
  • Listening skills
  • Team collaboration
  • Customer assistance and interaction
  • Effective planning
  • Email and telephone decorum
  • Recordkeeping
  • Appointment confirmation
  • Cash transactions
  • Office supplies ordering
  • Package and mail receipt
  • Administrative skills
  • Microsoft Office
  • Hospitality services
  • Invoicing and billing
  • Money handling
  • Handling sensitive information
  • Cash handling knowledge
  • Safe handling procedures
  • Payment handling
  • Bill payment
Experience
Front Desk Receptionist/Housekeeping Supervisor, 05/2015 to 12/2017
Sleep Inn City, STATE,
  • Handled multi-line switchboard for busy office and routed incoming calls to correct individuals.
  • Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Monitored reservations to track incoming parties and special events.
  • Signed for packages, recorded all deliveries and distributed to inter-company personnel.
  • Responded to inquiries and room requests made online, by phone or email.
  • Monitored office expenditures and managed office contracts, keeping meticulous records on all transactions.
  • Coordinated front desk operations and diligently helped all in-person visitors and callers with knowledgeable assistance.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Solved minor customer issues and escalated major problems immediately.
  • Protected team members and guests from accidents by following safety protocols and proactively monitoring all building areas for hazards.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Set guest and group reservations and processed check-ins and check-outs.
  • Input customer data using [Type] software and made immediate updates to reflect room changes.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
  • Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
  • Completed basic maintenance and repair on office and facility equipment and escalated major issues to [Job title] for timely resolution.
  • Delivered exceptional services and support to team members and guests, maximizing productivity and customer satisfaction.
  • Computed guest billings and posted charges to room accounts.
  • Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
  • Arranged special accommodations for guests to maintain optimal satisfaction\
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Oversaw controls over expenses and inventory for optimal budget tracking.
  • Supervised and supported all new personnel to maximize quality of service and performance.
  • Submitted repair requests to maintenance team.
  • Removed trash and dirty linens from room attendant carts.
  • Collaborated with front desk to respond promptly to all guest requests.
  • Facilitated improvements to workflow and room turnover with hands-on, proactive management style.
  • Supervised employees and developed training programs to ensure maximum performance.
  • Stocked room attendant carts with supplies.
  • Reduced process gaps by managing inventory control to meet client demands.
  • Ordered housekeeping supplies and guest toiletries.
  • Reviewed employee performance and devised improvement plans.
  • Developed training programs to build employee performance.
Housekeeper/Laundry/Breakfast Attendant, 05/2014 to 04/2016
Holiday Inn Express City, STATE,
  • Changed and laundered sheets, removing stains by using [Type] cleaner to restore all linens to pristine condition.
  • Collected trash from premises and removed to designated areas to alleviate bad odors.
  • Dusted and vacuumed [Number] assigned rooms, wiped baseboards, removed scuff marks and cleaned mirrors, toilets, sinks, showers, tubs and marble floors daily.
  • Dusted ceiling air conditioning diffusers and ventilation systems.
  • Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures.
  • Hand dusted and wiped clean office furniture, fixtures and window sills.
  • Kept utility sink rooms in clean, neat and orderly condition.
  • Performed basic cleaning tasks by polishing furniture, replacing trash bags, cleaning bathroom surfaces and replacing dirty linens and towels.
  • Removed finger marks and smudges from vertical surfaces, including doors, frames and glass partitions.
  • Replenished hotel amenities such as drinking glasses and writing supplies.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Spot cleaned carpets using industrial carpet cleaner.
  • Swept and vacuumed floors, hallways and stairwells.
  • Used [Type] cleaning products for sanitizing bathrooms and kitchens to reduce spread of germs and prevent illness.
  • Used [Type] equipment and chemicals by following all manufacturer instructions to avoid burns, injuries and workplace accidents.
  • Washed and polished glass windows and doors to keep entryways clear and professional.
  • Coordinated delivery of extra room furniture, bedding, linen and towels to meet guests needs.
  • Interacted pleasantly with clients and patrons when performing daily duties.
  • Responded to guest requests for linens and [Type] items quickly, which increased patron satisfaction rates by [Number]% on company scorecards.
  • Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
  • Requested maintenance orders to fix non-working equipment and address any room damage.
  • Stocked toilet tissue and paper towels, as well as other restroom supplies.
  • Trained [Number] new employees to meet all quality and efficiency goals, boosting customer satisfaction rating [Number]%.
  • Inspected freezers and refrigerators prior to each shift to check temperatures levels, verifying proper functionality.
  • Talked to patrons about dietary issues and food allergies to prepare meals meeting individual needs.
  • Planned and prepared food products orders to maintain appropriate stock levels.
  • Monitored quality, presentation and quantities of plated food across line.
  • Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques.
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
Warehouse Floater/Warehouse Picker, 12/2014 to 04/2015
Walmart Distribution Center City, STATE,
  • Monitored work areas for cleanliness and functionality and removed obstacles to promote safe work environment.
  • Prepared inventory for shipment by attaching tags and labels and executing shipment documents to facilitate delivery to proper customers.
  • Planned and implemented well-organized assembly strategies to produce products conforming to design specifications.
  • Positioned and aligned components to complete accurate assembly work.
  • Checked parts against stock lists, blueprints and materials specifications to verify compliance with standards.
  • Smoothed surfaces to enhance alignment of parts and finishes.
  • Properly stored hazardous materials to avoid injuries or contamination.
  • Boxed, labeled and moved items to keep production lines moving swiftly.
  • Maintained work areas organized and neat, which enabled swift cleanup following each shift.
  • Maintained clean work area by removing refuse and debris and organized all tools after completion of each shift.
  • Recognized defective material and reported issues to management to facilitate prompt resolution.
Education and Training
High School Diploma: , Expected in 05/2014
to
Douglas County High School - Douglasville, GA
GPA:

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Resume Overview

School Attended
  • Douglas County High School
Job Titles Held:
  • Front Desk Receptionist/Housekeeping Supervisor
  • Housekeeper/Laundry/Breakfast Attendant
  • Warehouse Floater/Warehouse Picker
Degrees
  • High School Diploma