Professional animal care provider with over 3 years of experience working with animals of different breeds. Solid understanding of animal care practices, grooming and nutrition needs. Outgoing personality with innate drive to provide superior customer service and excellent care.
Skills
Greeting guests
Supply stocking
Guest amenities
Credit and cash payments
Safety and security procedures
Oral and written communications
Listening skills
Company policies and procedures
Inventory oversight
Hospitality services
Flexible
People skills
Work ethic
Quality assurance standards
Computer skills
Teambuilding
Animal health understanding
Animal behavior knowledge
Cleaning and sanitizing
Experience
08/2018 to Current
Front Desk Receptionist / Groomer/Kennel AttendantMarriott International – Santa Ana, CA,
Greeted visitors, assessed needs and directed to appropriate personnel.
Answered multiple line phone system and responded to questions regarding pricing and services.
Unloaded and organized supplies and product inventory to maximize team efficiency.
Organized and updated grooming schedules and monthly calendar obligations for various levels of management and staff.
Coordinated and communicated with 10+ clients daily to gather pertinent information.
Entered data in scheduling software to keep records of client and animal information.
Oversaw office inventory by restocking supplies and submitting purchase orders.
Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
Responded to client concerns and issues by working with them patiently.
Scheduled meetings with salespeople and clients, emailed customers and placed outbound calls as needed.
Completed owner paperwork and obtained all necessary information, including possible allergies, potential aggressive behavior, preferred food type and owner contact details.
Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
Assisted grooming staff with nail clipping, fur blow drying and combing out matted fur during high-volume periods, including holidays.
Reviewed inventory levels during shifts and placed orders to replenish supplies, including shampoo, canine toothpaste and styptic powder.
Supported animal health by keeping all areas clean, neat and properly sanitized.
Fed and cared for up to 20+ pets per week during owners' absences.
Calculated payments by keeping accurate daily log of time spent with dogs, detailing activities and services provided.
Met with pet owners, explained lodging, grooming and daily care services and cross-sold specialty products like bows, ribbons, pet toys and treats.
Developed long-term relationships with clients and bonded with animals through regular contact.
Monitored animals during group play sessions, checking for signs of aggressive or fearful behavior and to prevent biting among dogs.
Pitched in with laundry duties, including washing, drying and folding towels during busy periods, ensuring consistent workflow.
Removed animal waste from kennels, runs and exercise areas, placing in trash receptacles or in-ground septic systems.
Refilled shampoo bottles, sanitized clippers, combs and brushes and placed clean towels at each station following shift completion.
2017 to 2018
Lead HostessD'Ellies – City, STATE,
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Communicated with kitchen staff about cook times to foster customer satisfaction.
Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
Managed daily card and cash transactions by maintaining payment records and investigating irregularities.
Greeted guests and gathered information to seat groups or place on waitlist.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Accommodated guests with children and special needs to promote comfortable dining experience.
2016 to 2017
Housekeeping AttendantSugarloaf Mountain Ski Resort – City, STATE,
Reported guest issues, safety and maintenance concerns immediately to foreman.
Managed client laundry with proper care and attention to needs of different linens and articles of clothing.
Polished and sanitized hard surfaces, including floors, counters, bathtubs and window sills.
Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
Furnished guests with clean linens and supplied rooms with toiletries as needed or requested.
Washed and polished glass windows and doors to keep entryways clear and professional.
Interacted pleasantly with clients and guests when performing daily duties.
Used safe cleaning products for sanitizing bathrooms and kitchens to reduce spread of germs and prevent illness.
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Resume Overview
School Attended
Mt. Abram High School
Job Titles Held:
Front Desk Receptionist / Groomer/Kennel Attendant