Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Detail-oriented Job Title with extensive experience in coordinating, planning and managing corporate events, travel and venue accommodations. Proven track record of taking initiative, improving processes and adhering to procedures.

Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration.

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Recent Area of study Graduate with Number years of experience in customer service and Type roles. Possessing strong understanding of Skill, Skill and Software.

Detail-oriented Job Title exercising essential attributes in coordination, planning and management of corporate events, travel and venue accommodations. Identified and known for demonstrating initiative, process improvements and procedural adherence in line with company and client objectives.

Welcoming clerical professional with Number years of experience in Industry office setting assisting customers and teammates. Positive and upbeat attitude while greeting and interacting with customers, answering calls, Task and Task. Accurate when entering information in Software and keeping organized filing systems.

Motivated Job Title offering valuable contributions in all facets of administrative activities derived from diverse, Number-year background. Recognized for exemplary time management, organization, prioritization and work ethic.

Professional and knowledgeable Senior Receptionist versed in administrative support and customer service. Offering Number years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills.

Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.

Friendly Receptionist with Number-year background in Type settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.

Detail-oriented Job Title with demonstrated excellence in reception and administration. Excel at providing proactive customer service in hospitality establishments. Well versed in Software with accuracy in data entry and reservation management.

Passionate Job Title offering Number years of success and experience in customer and personal service. Additional expertise includes time management, effective planning and computer literacy.

Self-disciplined Front Office Coordinator boasting Number-year career as Job Title in Type industry. Coordinates administrative functions, including Task and Task. Outstanding bookkeeping and recordkeeping abilities. Talented at appointment scheduling, handling incoming and outgoing mail, coordinating projects and coordinating travel and accommodation arrangements.

Friendly Job Title with Number-year background in customer service positions. Provide excellent administrative support and staff coordination. Recognized for exemplary Skill and Skill skills.

Polite and positive Job Title with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations.

Motivated Job Title excited to transition into Industry Job Title position. Offering over Number years of hands-on experience working in front desk coordination and reception. Comprehensive experience in Area of expertise and Area of expertise.

Energetic Front Desk Assistant with more than Number years of experience helping guests with Task and Task. Talented in planning outings for guests, providing needed resources and creating enjoyable visits.

Experienced Front Desk professional offering Number years of superior hospitality service. Highly skilled in managing reservations, mitigating dissatisfaction and increasing guest loyalty through targeted service. Proficient in Software and Software, with friendly and decisive approach to resolving challenges.

Ambitious Job Title with Number years of experience and passion for local Type industry. Personable, experienced with conflict resolution and sensitive to others' needs.

Friendly and prompt Front Service Clerk with good skills using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and ability to handle all front office operations.

  • Decision-Making Abilities
  • Call Forwarding
  • Office administration
  • Sensitive Information Handling
  • Telephone etiquette
  • Filing
  • Office organization
  • File management
  • Researching skills
  • Mail handling
  • Staff Management
  • Scheduling
  • Problem-solving skills
  • Verbal and written communication
  • Word processing
  • Cash Handling
  • Problem-solving
Work History
08/2008 to 09/2008 Front Desk Receptionist Wts International, Inc. | Alexandria, VA,
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Received packages and mail at front desk and dispersed to correct employees.
  • Arranged conference calls for Type and Type departments both onsite and at remote locations using Software.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Volunteered to help with special projects, assuming variety of tasks and duties, including Task and Task.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Entered customer data using Type software and updated information whenever patrons changed rooms.
  • Maintained transaction security by verifying payment cards against identification.
  • Monitored office supplies by checking inventory on Timeframe basis and placed orders whenever stock appeared low.
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
  • Supervised Number administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.
  • Performed basic bookkeeping activities, including Task and Task and used Skill to implement updates to accounting system.
  • Arranged accommodations and travel plans for visitors and presented updated itineraries.
  • Planned coverage needs and organized services to support incoming special events.
  • Immediately contacted housekeeping staff and maintenance department regarding guest room issues, including Type and Type to promote quick remediation.
  • Collaborated with Type and Type team members to handle guest requirements from check-in through check-out.
  • Politely welcomed arriving guests, providing room keys and information on amenities and policies.
  • Prepared weekly employee work schedules for Number team members ensuring all shifts received adequate coverage.
  • Maintained financial accuracy by collecting deposits, fees and payments.
  • Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Used Software to process reservations, check-ins and check-outs.
  • Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Oversaw fast-paced front desk operations at busy Type facility with as many as Number nightly guests.
  • Welcomed patrons and immediately offered assistance by asking open-ended questions.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Protected guest valuables with main safe or in individual boxes to maximize security.
  • Resolved customer issues quickly and notified Job Title immediately when problems escalated.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Carefully transcribed phone messages and relayed to appropriate personnel within Number minutes of each call.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Sorted mail and other important data upon Job Title's absence, promoting quick delivery of all messages to recipients.
07/2000 to 09/2004 Customer Service Manager Duck Creek Technologies | Rosemont, IL,
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Coordinated resolutions for more than Number daily customer inquiries while consistently achieving performance targets.
  • Completed special projects by using effective decision making, critical thinking and time management skills.
03/1996 to 04/1999 Cashier Whole Foods | Fort Worth, TX,
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Operated cash register to record all transactions accurately and efficiently.
  • Operated cash register for cash, check and credit card transactions with Number% accuracy.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Reviewed weekly sales ads and monitored price changes.
  • Worked closely with Job title to solve problems and handle customer concerns.
Expected in 05/1999 Diploma | General Studies Azle High School, Azle, TX GPA:

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School Attended

  • Azle High School

Job Titles Held:

  • Front Desk Receptionist
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  • Cashier


  • Diploma

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