LiveCareer-Resume

front desk receptionist resume example with 1+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary
  • As a professional with a passion for continuous learning, I am always willing to try out new things and expand my skill set. With my strong social skills, I am able to effectively communicate and connect with people from diverse backgrounds. I am also bilingual, fluent in both Amharic and English, which allows me to effectively communicate with a wider range of individuals. Overall, I am a quick learner who is dedicated to personal and professional growth, and committed to delivering high-quality work in any given task.
Skills
  • Fluent in Amharic
  • Prioritization and Time Management
  • Positive Attitude and Energetic
  • Microsoft Office Suite
  • Customer Complaint Resolution
  • Call Answering and Routing
  • Attention to Detail
  • Computer Proficiency
  • Customer Service-Oriented
  • Quick learner with a strong ability to adapt to new procedures and systems.
  • Proficient in using OnQ software for managing reservations.
  • Proficient in using Core PMS software for managing reservations.
Experience
Front Desk Receptionist, 05/XXX3 - Current
Education Affiliates GA, State,
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed Hilton Honor to front desk and engaged in friendly conversations while conducting check-in process.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Explained policies and procedures to visitors.
  • Welcomed Hilton Honors Members to front desk and engaged in friendly conversations while conducting check-in process.
  • Investigated and analyzed client complaints to identify and resolve issues.
  • Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
  • Greeted visitors entering establishment to determine nature and purpose of visit.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Posted charges, updated accounts and issued bills to departing guests.
  • Input customer data into reservation systems and updated to reflect room changes.
Front Desk Receptionist, 04/XXX3 - Current
Education Affiliates Gary, IN,
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Greeted visitors to provide information and direct to appropriate personnel.
  • Explained policies and procedures to visitors.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Responded to inquiries and room requests made online, by phone and via email.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
  • Scheduled appointments and maintained and updated appointment calendars.
  • Greeted visitors entering establishment to determine nature and purpose of visit.
Front Desk Receptionist, 09/XXX2 - 04/XXX3
Novolex Norcross, GA,
  • Skilled in greeting guests, checking them in and out, and ensuring a smooth and pleasant experience during their stay
  • Efficient in handling payments, including credit/debit cards, and other payment methods
  • Quick learner with a strong ability to adapt to new procedures and systems
  • Excellent communication skills and ability to resolve guest complaints or issues promptly and professionally
  • Knowledgeable in maintaining a clean and organized front desk area and ensuring that all guest information is accurately recorded and stored.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Assisted Hotel with transition In to a new independent company.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Greeted visitors to provide information and direct to appropriate personnel.
  • Responded to inquiries and room requests made online, by phone and via email.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Greeted customers, answered general questions and directed to appropriate locations.
Shift Supervisor, 05/XXX0 - 08/XXX1
Doordash Blairsville, GA,
  • Provided customer service and was involved in training new team members each month
  • Offered strong customer service skills, kept customers satisfied
  • Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
  • Continually updated a leadership resume and honed skills by participating in various management trainings
  • Completed opening and closing duties to facilitate business operations.
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Resolved customer complaints and reported issues to senior management.
  • Coordinated shift workers for inventory receiving, auditing and restocking.
  • Taught staff upselling techniques to meet revenue targets.
  • Recruited, hired and mentored new team members, working closely with human resources department.
  • Supervised and led employees to maintain productivity and customer service levels.
Kitchen Staff, 11/XXX0 - 05/XXX1
Company Name City, State,
  • Practiced excellent food safety and sanitation practices
  • Maintained strong dedication to implementation and perpetuation of values and ethics
  • Followed recipes and read customer tickets to accurately prepare all orders
  • Cleaned, swept, and mopped floors to maintain a safe environment
  • Maintained ongoing programs for sanitation and safety.
  • Cleaned and sanitized frequently to maintain health code standards.
  • Moved smoothly between different cooking stations to assist with meal preparations.
  • Contributed to successful kitchen operations with smooth handling of daily checklists.
  • Checked stock regularly and discarded unsafe food to protect customers.
  • Observed food handling and sanitation procedures to safeguard against foodborne illnesses.
  • Assisted cook team by preparing sandwiches and salads.
Education and Training
Associate of Science: Criminal Justice, Expected in 06/XXX4
-
Montgomery College - Takoma Park, MD,
GPA:
Status -
High School Diploma: , Expected in 03/XXX0
-
Bethesda-Chevy Chase High School - Bethesda, MD
GPA:
Status -

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Montgomery College
  • Bethesda-Chevy Chase High School

Job Titles Held:

  • Front Desk Receptionist
  • Front Desk Receptionist
  • Front Desk Receptionist
  • Shift Supervisor
  • Kitchen Staff

Degrees

  • Associate of Science
  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: