Front Desk Receptionist resume example with 10+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers. Hardworking with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Skills
Call Answering and Routing
Customer Service
Visitor and Customer Relations
Courteous and Professional
Prioritization and Time Management
Attention to Detail
Microsoft Office
Positive Attitude and Energetic
Reliable and Punctual
Multi-Line Phone Systems
Verbal and Written Communication
Multitasking and Prioritization
Greeting and Seating Clients
Computer Proficiency
Customer Complaint Resolution
Listening Skills
Hospitality Services
Cash Transactions
Correspondence Typing
Customer Assistance and Interaction
Team Collaboration
Experience
Front Desk Receptionist, 04/2022 to Current Bethesda Country Club – Carderock, MD,
Answered multi-line phone system and transferred callers to appropriate department or staff member.
Confirmed appointments, communicated with clients, and updated client records.
Confirmed important personal and payment information for compliance with security and payment card industry standards.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Trained new team members on company procedures, customer service and issue resolution.
Organized, maintained and updated information in computer databases.
Collected room deposits, fees, and payments.
Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Routed incoming mail and messages to relevant personnel without delay.
Maintained confidentiality of sensitive data to protect customer and business information.
Handled assignments independently with good judgement and critical thinking skills.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Completed all tasks in compliance with company policies and procedures.
Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Entered and updated sensitive customer information during check-ins and room changes.
Operated multi-line telephone system to answer and direct high volume of calls.
Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Collected and distributed messages to team members and managers to support open communication and high customer service.
Caregiver, Special Needs, 11/2013 to 03/2022 Addus Homecare Corporation – Trafford, PA,
Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
Provided safe mobility support to help patients move around personal and public spaces.
Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Built strong relationships with clients to deliver emotional support and companionship.
Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Recognized and reported abnormalities or changes in patients' health status to case manager.
Assisted patients with self-administered medications.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Fast Food Worker, 08/2011 to 08/2012 Penn State University – University Park, PA,
Observed customer purchases in line and differentiated between standard portions.
Replenished serving stations with fresh food and cleaned up spills.
Kept drawer balanced by accurately processing cash, credit and debit payments.
Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
Performed shift change tasks each day to keep store neat and running smoothly.
Greeted customers promptly and took orders to keep flow of traffic moving.
Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
Thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
Made change and returned correct cash and coin to patrons.
Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
Accurately operated cash register to process customer payments.
Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
Suggested complementary items to orders to boost sales.
Kept kitchen, counter and dining areas cleaned and sanitized.
Documented customer orders and conveyed special requests to kitchen staff.
Trained newly hired employees on routine tasks and customer service.
Collaborated with team members to quickly fill large orders and serve large parties.
Prepared recipe ingredients by washing, peeling, cutting, and measuring.
Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Promptly resolved customer complaints, escalating major issues to supervisor.
Completed milkshakes and ice cream desserts for customers.
Checked equipment for proper temperatures to keep food safe for consumption.
Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Processed orders on POS system and accepted cash and charge payments.
Reduced customer wait times by quickly operating customer window and sales register.
Education and Training
High School Diploma: , Expected in 05/2011 Navajo Mountain High School - Tonalea, AZ GPA:
Valentictorian
Volleyball Captain
Student Council
Chief Manuelito Scholarship
Year Book Club
Cross Country
Basketball
Track and Field
: Nursing, Expected in Utah State University - Blanding, UT, GPA:
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.