Front Desk Receptionist resume example with 10+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers. Hardworking with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

  • Call Answering and Routing
  • Customer Service
  • Visitor and Customer Relations
  • Courteous and Professional
  • Prioritization and Time Management
  • Attention to Detail
  • Microsoft Office
  • Positive Attitude and Energetic
  • Reliable and Punctual
  • Multi-Line Phone Systems
  • Verbal and Written Communication
  • Multitasking and Prioritization
  • Greeting and Seating Clients
  • Computer Proficiency
  • Customer Complaint Resolution
  • Listening Skills
  • Hospitality Services
  • Cash Transactions
  • Correspondence Typing
  • Customer Assistance and Interaction
  • Team Collaboration
Front Desk Receptionist, 04/2022 to Current
Bethesda Country ClubCarderock, MD,
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Trained new team members on company procedures, customer service and issue resolution.
  • Organized, maintained and updated information in computer databases.
  • Collected room deposits, fees, and payments.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Completed all tasks in compliance with company policies and procedures.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
Caregiver, Special Needs, 11/2013 to 03/2022
Addus Homecare CorporationTrafford, PA,
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Assisted patients with self-administered medications.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Fast Food Worker, 08/2011 to 08/2012
Penn State UniversityUniversity Park, PA,
  • Observed customer purchases in line and differentiated between standard portions.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Performed shift change tasks each day to keep store neat and running smoothly.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
  • Made change and returned correct cash and coin to patrons.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Accurately operated cash register to process customer payments.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
  • Suggested complementary items to orders to boost sales.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Trained newly hired employees on routine tasks and customer service.
  • Collaborated with team members to quickly fill large orders and serve large parties.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Promptly resolved customer complaints, escalating major issues to supervisor.
  • Completed milkshakes and ice cream desserts for customers.
  • Checked equipment for proper temperatures to keep food safe for consumption.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Processed orders on POS system and accepted cash and charge payments.
  • Reduced customer wait times by quickly operating customer window and sales register.
Education and Training
High School Diploma: , Expected in 05/2011
Navajo Mountain High School - Tonalea, AZ
  • Valentictorian
  • Volleyball Captain
  • Student Council
  • Chief Manuelito Scholarship
  • Year Book Club
  • Cross Country
  • Basketball
  • Track and Field
: Nursing, Expected in
Utah State University - Blanding, UT,

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Resume Overview

School Attended

  • Navajo Mountain High School
  • Utah State University

Job Titles Held:

  • Front Desk Receptionist
  • Caregiver, Special Needs
  • Fast Food Worker


  • High School Diploma
  • Some College (No Degree)

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