LiveCareer-Resume

front desk receptionist resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Hard working individual who works well with others. Great with clients and people, data entry and research. Excellent at navigating problems to find a solution quickly and correctly. Ability to enter data and analyze it to come to an understanding of the different aspects involved. Ability to read through different sources and research additional ones to relay information better to others.

Skills
  • Reliable and Punctual
  • Customer Service-Oriented
  • Positive Attitude and Energetic
  • Courteous and Professional
  • Prioritization and Time Management
  • Documentation and Reporting
  • Research and Data Analysis
  • Data Entry and Database Software
  • Payment Processing
  • Records Management
  • Customer Complaint Resolution
  • Attention to Detail
  • Scheduling and Calendar Management
  • Multitasking and Prioritization
  • Multi-Line Phone Systems
  • Verbal and Written Communication
  • Computer Proficiency
  • Positive Attitude
  • Personal Initiative
  • Data Entry
  • Conflict Resolution
  • Team Collaboration
  • Equipment Troubleshooting
  • Automated and Manual Data Entry
  • Basic Math
Experience
Front Desk Receptionist, 04/2021 to Current
Wts International, Inc.Maricopa, AZ,
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Received phone calls to assist customers in scheduling, rescheduling or canceling appointments.
  • Coordinated front desk operations and diligently helped all in-person visitors and callers with knowledgeable assistance.
  • Offered guests complimentary beverages and reading materials while waiting for scheduled appointments.
  • Inputted client information into booking system accurately and completely to chart sales metrics.
  • Advised customers of seasonal promotions to create rapport and improve sales.
  • Addressed return customers by name to develop customer-company relationships.
  • Guided customers through facility tours explaining all of spa resources and amenities.
  • Satisfied client special requests to enhance patron experience.
  • Suggested membership programs for frequently returning customers.
  • Greeted customers, answered general questions and directed to appropriate locations.
Bartender, 12/2019 to 05/2021
School House Restaurant & TavernSanger, CA,
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Poured wine, beer and cocktails for patrons.
  • Produced and balanced daily and weekly sales reports.
  • Collected and organized daily till totals and tips.
  • Talked easily with patrons to build rapport and earn repeat business.
  • Met customer, business operations and server needs with minimal errors or delays.
  • Stocked bar with beer, wine, liquor and related supplies.
  • Balanced tills, handled cash, processed credit card payment batches and prepared bank deposits.
  • Prepared new garnishes, juices and other perishables daily.
  • Interacted with customers, completed transactions and maintained work areas according to all relevant professional standards and codes.
  • Created unique cocktails for special events.
  • Created rapport with new and returning patrons to foster guest satisfaction.
  • Restocked beer and liquor regularly and after special events.
  • Cleaned tables after service and quickly resetting supplies to maintain restaurant and service flow.
  • Received cash and card payments for balances owed.
  • Collected appetizer, entree and wine orders from patrons.
  • Advertised, marketed and recommended drink options to guests.
  • Prepared specialty drinks to support servers.
  • Used POS system to input orders, create checks and issue receipts.
  • Made alcohol and beverage orders for clients.
  • Managed high volume of shift customers and simultaneously assisted restaurant servers with diverse needs.
Restaurant Waitress, 06/2018 to 08/2019
Whole FoodsWinter Park, FL,
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Provided exceptional service to high volume of daily customers.
  • Stocked server areas with supplies before, during and after shifts.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Completed opening and closing checklists to facilitate smooth restaurant operations.
  • Calculated charges, issued table checks and collected payments from customers.
  • Updated customers on menu changes and new food and beverage offJessicags to maintain quality service relationships.
Deli Clerk, 08/2015 to 08/2018
Village Deli & BagleryCity, STATE,
  • Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
  • Organized ingredients and restocked supplies to prepare for busy periods.
  • Assessed customer needs, including food allergies and suggested additional menu items as appropriate.
  • Completed orders by slicing, weighing, packaging and pricing meats and cheeses.
  • Stored perishable food items in freezer or refrigerator to protect from spoilage.
  • Followed recipes and customer requests to prepare high-quality, delicious meals.
  • Updated displays, cases and other customer-facing areas to increase sales of special items.
  • Checked signage and pricing to verify accurate displays on counters and in cases.
  • Documented and entered special orders for event catJessicag and party trays.
  • Operated cash register to accept and process cash, check, card and mobile payments.
  • Maintained work areas in clean, neat and sanitized manner to reduce potential for illness or injury.
  • Stayed calm and professional in all situations and resolved conflicts to customer satisfaction.
  • Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
  • Received new inventory and rotated stock by dates to keep items fresh and usable.
  • Cleaned utensils, dishes and glasses for customer use.
  • Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
  • Cross-trained in other kitchen positions to support team and meet customer needs.
  • Communicated effectively with deli counter customers to answer questions and make recommendations.
  • Used mental math and available tools to total materials needed, costs and payments due.
Education and Training
Bachelor of Science: Anthropology, Expected in 08/2021
SUNY New Paltz - New Paltz,
GPA:

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Resume Overview

School Attended

  • SUNY New Paltz

Job Titles Held:

  • Front Desk Receptionist
  • Bartender
  • Restaurant Waitress
  • Deli Clerk

Degrees

  • Bachelor of Science

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