LiveCareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Seasoned Hospitality professional competent in keeping guest needs balanced with business targets. Highly organized in handling administrative functions, leading teams and coordinating facility services. Smooth and efficient multitasker and planner.

Skills
  • Telephone etiquette
  • Scheduling
  • Office administration
  • Social perceptiveness
  • Data entry
  • Cash handling
  • Time management
  • Office supplies inventory management
  • Filing
  • Verbal and written communication
  • Sensitive information handling
  • Call forwarding
  • Administrative support
  • Accounts payable and receivable
  • Sorting and labeling
  • Word processing
  • Office organization
  • Bookkeeping
Education
Frederick High School Frederick, MD Expected in 06/1999 High School Diploma : - GPA :
Work History
Wts International, Inc. - Front Desk Receptionist
Clearwater, FL, 02/2019 - Current
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Politely welcomed arriving guests, providing room keys and information on amenities and policies.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
Stearns Nursing And Rehabilitation Center, Llc - Housekeeper
Granite City, IL, 09/2017 - 01/2019
  • Cleaned elevators, glass and planters in public areas such as lobby, pool and public restrooms.
  • Verified that all storage areas and carts were clean and organized.
  • Disposed of trash and recyclable's each day to avoid waste buildup.
  • Carried linens, towels, toilet items and cleaning supplies using wheeled cart for maximum efficiency.
  • Removed waste paper and other trash from premises to designated area.
  • Kept building entryway glass clean and polished for professional presentation.
  • Established and maintained clean and comfortable environments in buildings by vacuuming, cleaning windows and dusting.
  • Polished all metal hardware fixtures.
  • Cleaned and stocked rooms per day by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Cleaned and changed bedspreads, blankets and mattresses.
  • Cleaned bathrooms and kitchens with sanitizing products to prevent spread of germs and reduce likelihood of illness.
  • Offered deep cleaning expertise to clients in need of extra support for all types of areas.
  • Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
  • Cleaned and buffed tile floors using industrial cleaning equipment.
  • Moved chairs, desks and beds around rooms to clean behind and underneath furniture.
  • Cleaned walls, windows, shades and curtains.
  • Dusted picture frames and wall hangings with cloth.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Cosentino's Food Stores - Cashier
Raymore, MO, 03/2012 - 08/2017
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Counted cash in register drawer at beginning and end of shift.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Reviewed weekly sales circulars and monitored price changes.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.

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Resume Overview

School Attended

  • Frederick High School

Job Titles Held:

  • Front Desk Receptionist
  • Housekeeper
  • Cashier

Degrees

  • High School Diploma

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