front desk receptionist resume example with 9 years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Seasoned Hospitality professional competent in keeping guest needs balanced with business targets. Highly organized in handling administrative functions, leading teams and coordinating facility services. Smooth and efficient multitasker and planner.
Skills
Telephone etiquette
Scheduling
Office administration
Social perceptiveness
Data entry
Cash handling
Time management
Office supplies inventory management
Filing
Verbal and written communication
Sensitive information handling
Call forwarding
Administrative support
Accounts payable and receivable
Sorting and labeling
Word processing
Office organization
Bookkeeping
Work History
Front Desk Receptionist, 02/2019 - Current Wts International, Inc. – Clearwater, FL,
Welcomed each new arrival pleasantly and confirmed reservations and identification.
Promptly answered multi-line phone system and greeted callers enthusiastically.
Confirmed relevant guest information and payment methods to prevent fraud.
Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Politely welcomed arriving guests, providing room keys and information on amenities and policies.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
Housekeeper, 09/2017 - 01/2019 Stearns Nursing And Rehabilitation Center, Llc – Granite City, IL,
Cleaned elevators, glass and planters in public areas such as lobby, pool and public restrooms.
Verified that all storage areas and carts were clean and organized.
Disposed of trash and recyclable's each day to avoid waste buildup.
Carried linens, towels, toilet items and cleaning supplies using wheeled cart for maximum efficiency.
Removed waste paper and other trash from premises to designated area.
Kept building entryway glass clean and polished for professional presentation.
Established and maintained clean and comfortable environments in buildings by vacuuming, cleaning windows and dusting.
Polished all metal hardware fixtures.
Cleaned and stocked rooms per day by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
Restocked room supplies such as facial tissues for personal touch with every job.
Cleaned and changed bedspreads, blankets and mattresses.
Cleaned bathrooms and kitchens with sanitizing products to prevent spread of germs and reduce likelihood of illness.
Offered deep cleaning expertise to clients in need of extra support for all types of areas.
Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
Cleaned and buffed tile floors using industrial cleaning equipment.
Moved chairs, desks and beds around rooms to clean behind and underneath furniture.
Cleaned walls, windows, shades and curtains.
Dusted picture frames and wall hangings with cloth.
Engaged with guests on room requirements and amenities to promote overall satisfaction.
Disinfected and mopped bathrooms to keep facilities sanitary and clean.
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