front desk receptionist resume example with 5+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Professional Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Skills
Customer Service
Computer Proficiency
Data Research and Analysis
Front Desk Operations
Greet Guests
Customer Complaint Resolution
Call Answering and Routing
Positive Attitude and Energetic
Telephone Etiquette
Delivery Coordination
Greeting and Seating Clients
Visitor and Customer Relations
Room Assignments
Front Desk Reservations
Microsoft Windows
Call Transfers
Work History
Front Desk Receptionist, 06/2022 to Current Travel + Leisure Co. – Garden City, UT,
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Transcribed phone messages and relayed to appropriate personnel.
Collected room deposits, fees and payments.
Used internal software to process reservations, check-ins and check-outs.
Kept accounts in balance and ran daily reports to verify totals.
Confirmed relevant guest information and payment methods to prevent fraud.
Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Entered customer data into room system and updated information whenever patrons changed rooms.
Maintained transaction security by verifying payment cards against identification.
Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
Updated customer accounts with add-on room charges, minibar use and room service bills.
Promoted local entertainment and sporting events and offered details to assist patrons.
Manager, 04/2019 to 06/2022 Jbs Usa – Beardstown, IL,
Accomplished multiple tasks within established timeframes.
Onboarded new employees with training and new hire documentation.
Cross-trained existing employees to maximize team agility and performance.
Maximized performance by monitoring daily activities and mentoring team members.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Developed and maintained relationships with customers and suppliers through account development.
Established and updated work schedules to account for changing staff levels and expected workloads.
Conducted monthly inventories of raw materials and components on work floor.
Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Cashier Team Lead, 04/2017 to 05/2019 Northern Tool + Equipment – Kannapolis, NC,
Trained team members on cash register operation and cash handling.
Quickly and accurately counted drawers at start and end of each shift.
Communicated with customers and team members to solve problems.
Operated POS cash register and equipment to collect payments.
Led opening and closing procedures and conducted cashier drops, cash control, and vault monitoring.
Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Assisted customers by answering questions and fulfilling requests.
Received and processed customer payments.
Helped customers complete purchases, locate items and join reward programs.
Restocked and organized merchandise in front lanes.
Processed checks, cash and credit purchases or refunds.
Increased customer loyalty and retention.
Educated employees on register use, merchandising and customer service.
Resolved escalated customer disputes with special actions such as discounts.
Education
No Degree: Medical Assisting, Expected in to Kaplan College - Corpus Christi, TX, GPA:
High School Diploma: , Expected in 06/2014 to Ingleside High School - Ingleside, TX GPA:
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