Front Desk Receptionist resume example with 9+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

  • Check in and Checkout Procedures
  • Room Assignments
  • Guest Services
  • Tracking Expenses
  • Payment Oversight
  • Posting Charges
  • Generating Reports
  • Guest Registration
  • Inquiry Response
  • Account Balancing
  • Managing Reception
  • Multi-Line Phone Systems
  • Two-Way Radio Operation
  • Nightly Audits
  • Online Bookings Management
  • Transportation Arrangements
  • Credit and Cash Payments
  • Training Junior Team Members
  • Daily Transactions Review
  • Accounting Processes
  • Verifying Reservations
  • Administrative Support
  • Appointment Confirmation
  • Supplies and Materials Oversight
  • Quality Assessments
  • Equipment Configuration
  • Troubleshooting and Diagnostics
  • Machine Reassembly
  • Help Desk Support
  • Component and Circuit Testing
  • Circuit Board Updating
  • Cable Management
  • Customer Service
  • Computer Configurations
  • Software Installation
  • Hardware and Software Installation
  • Memory Installation
  • Printers and Peripherals
  • System Upgrades
Work History
Front Desk Receptionist, 08/2021 to 05/2022
Sage Hospitality Resources, LlpMinneapolis, MN,
  • Greet guests and provide excellent,
  • Make reservations and checking in/out guests
  • Redirect phone calls to the appropriate department and take down messages
  • Monitor, organize and forward emails
  • Close the day and print daily management reports
  • Balance and solve Guest issues
  • Synxis PM knowledge
  • Provide Client advice regarding the cost and operation of ground water well drilling
  • Deliver excellent customer service
  • Provided technical support to the different technological devices in the company.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
  • Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
Front Desk Night Auditor, 02/2019 to Current
Pyramid Hotel GroupCharleston, SC,
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Provided information regarding charge accounts and loyalty programs.
  • Responded proactively and positively to rapid change.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Reviewed checklist on daily basis and planned shift accordingly.
  • Balanced hotel accounts and resolved discrepancies.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
  • Checked requests and room service for accuracy and guests needing assistance.
  • Documented accounts and logs throughout shift to keep up with requirements.
  • Collected room deposits, fees and payments.
Sales Representative, 03/2013 to 12/2018
Quintegra SolutionsTemple Terrace, FL,
  • Increased sales by offering advice on purchases and promoting additional products.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Trained and mentored new sales representatives.
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Determined problem areas and resolved issues related to profitability and business objective achievement.
B.Sc.: Electronical Engineering, Expected in
U.R.B.E -Universidad Rafael Belloso Chacin - ,
Reading and writting knowledge
SECOND LANGUAGE: English-as-a-Second-Language Education, Expected in 07/2017
CCNA I: Computer Networking And Telecommunications, Expected in 03/2018

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Resume Overview

School Attended

  • U.R.B.E -Universidad Rafael Belloso Chacin

Job Titles Held:

  • Front Desk Receptionist
  • Front Desk Night Auditor
  • Sales Representative


  • B.Sc.
  • CCNA I

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