Front Desk Receptionist resume example with 9+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Skills
Check in and Checkout Procedures
Room Assignments
Guest Services
Tracking Expenses
Payment Oversight
Posting Charges
Generating Reports
Guest Registration
Inquiry Response
Account Balancing
Managing Reception
Multi-Line Phone Systems
Two-Way Radio Operation
Nightly Audits
Online Bookings Management
Transportation Arrangements
Credit and Cash Payments
Training Junior Team Members
Daily Transactions Review
Accounting Processes
Verifying Reservations
Administrative Support
Appointment Confirmation
Supplies and Materials Oversight
Quality Assessments
Equipment Configuration
Troubleshooting and Diagnostics
Machine Reassembly
Help Desk Support
Component and Circuit Testing
Circuit Board Updating
Cable Management
Customer Service
Computer Configurations
Software Installation
Hardware and Software Installation
Memory Installation
Printers and Peripherals
System Upgrades
Work History
Front Desk Receptionist, 08/2021 to 05/2022 Sage Hospitality Resources, Llp – Minneapolis, MN,
Greet guests and provide excellent,
Make reservations and checking in/out guests
Redirect phone calls to the appropriate department and take down messages
Monitor, organize and forward emails
Close the day and print daily management reports
Balance and solve Guest issues
Synxis PM knowledge
Provide Client advice regarding the cost and operation of ground water well drilling
Deliver excellent customer service
Provided technical support to the different technological devices in the company.
Transcribed phone messages and relayed to appropriate personnel.
Kept accounts in balance and ran daily reports to verify totals.
Confirmed relevant guest information and payment methods to prevent fraud.
Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
Front Desk Night Auditor, 02/2019 to Current Pyramid Hotel Group – Charleston, SC,
Offered advice and assistance to customers, paying attention to special needs or wants.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Responded to customer requests for products, services and company information.
Provided primary customer support to internal and external customers.
Provided information regarding charge accounts and loyalty programs.
Responded proactively and positively to rapid change.
Educated customers about billing, payment processing and support policies and procedures.
Reviewed checklist on daily basis and planned shift accordingly.
Balanced hotel accounts and resolved discrepancies.
Kept accounts in balance and ran daily reports to verify totals.
Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
Checked requests and room service for accuracy and guests needing assistance.
Documented accounts and logs throughout shift to keep up with requirements.
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