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Front Desk Receptionist Resume Example

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FRONT DESK RECEPTIONIST
Summary

Dependable and courteous customer service with six years of experience offering excellent administrative, customer service and financial management abilities. Trained in hospitality operations and regulations with demonstrated history of fostering guest satisfaction. Organized and flexible with proven performance in fast-paced, high-stress environments. Focused on bringing thirty plus years of related experience, hardworking nature and strong attention to detail. High-energy team player with excellent communication and planning abilities. Proficient in coordinating support services for any operational or customer need. Adaptable and courteous customer service with six years of experience attending to guest needs. Talented at answering questions, offering information and completing quick check-in or check-out services. Committed to delivering dynamic service and fostering positive relationships with guests and coworkers. Motivated customer service with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment. I like taking new opportunity's and making it into long term.

Skills
  • Effective planning
  • Appointment confirmation
  • Correspondence typing
  • Issue handling
  • Listening skills
  • Oral and writing communication
  • Administrative skills
  • Customer assistance and interaction
  • Cash transactions
  • Recordkeeping
  • Microsoft Office
Experience
Company Name | City, StateFront Desk Receptionist03/2021 - Current
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
  • Created and optimized employee schedules to secure proper coverage for all shifts.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Tracked office expenditures and managed office contracts, keeping meticulous records on all transactions.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
  • Operated multi-line switchboard for busy office and routed incoming calls to correct individuals.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Responded to inquiries and room requests made online, by phone or email.
  • Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Coordinated front desk operations and diligently helped all in-person visitors and callers with knowledgeable assistance.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
  • Monitored reservations to track incoming parties and special events.
  • Facilitated front desk operations for busy high-volume hotel.
  • Set guest and group reservations and processed check-ins and check-outs.
Company Name | City, StatePicker Packer/Sorter10/2016 - 08/2020
  • Operated hand trucks, pallet jacks and forklifts to move materials.
  • Marked and labeled containers with accurate shipping information to prevent delays.
  • Volunteered for additional hours and shifts during peak periods to meet tight shipping deadlines.
  • Keyed in data for packages into computer system using handheld scanners, averaging 50 packages per shift.
  • Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
  • Reviewed packing slips and other documentation to properly box requested items for shipment.
  • Promoted workplace safety and production efficiency by keeping workspaces clean, organized and free of hazards.
  • Weighed and measured products and materials to check compliance with specifications and regulations.
  • Inspected outgoing shipments to maintain effective quality assurance standards.
Company Name | City, StateCashier/Assistant Manager07/2013 - 10/2016
  • Supervised store opening and closing procedures, which included counting cash drawers and making bank deposits.
  • Motivated higher sales through incentives, reward-based programs and positive reinforcement of good sales practices.
  • Boosted store profit into regional top 100% through sales, service and loss prevention incentives.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
Education and Training
Union Pines High School | City, StateHigh School Diploma06/2011
Accomplishments
  • Consistently maintained high customer satisfaction ratings.
  • Recognized as Employee of the Days Inn for outstanding performance and team contributions.
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Resume Overview

School Attended

  • Union Pines High School

Job Titles Held:

  • Front Desk Receptionist
  • Picker Packer/Sorter
  • Cashier/Assistant Manager

Degrees

  • High School Diploma

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