LiveCareer-Resume

front desk receptionist resume example with 4+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Hardworking Front Desk Receptionist with experience assisting visitors by responding to requests and finding appropriate solution to issues. Demonstrated positive attitude to adapt to any situation. Strong attention to detail along with terrific telephone and email etiquette.

Skills
  • Multi-Line Phone Systems
  • Microsoft Office
  • Data Entry and Database Software
  • Documentation and Reporting
  • Computer Proficiency
  • Verbal and Written Communication
  • Courteous and Professional
  • Administrative Support
  • Attention to Detail
  • Payment Processing
  • Document Management
  • Billing and Invoicing
Experience
03/2022 to Current Front Desk Receptionist Primepay | Oak Brook, IL,
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Explained policies and procedures to visitors.
  • Scheduled and confirmed appointments.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Pulled and organized requested documentation.
  • Drafted professional business documents, spreadsheets and correspondence.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Answered office phone and emails to schedule appointments, answer questions and document information.
  • Greeted incoming patients and verified paperwork to manage smooth intake processes.
02/2021 to 03/2022 Front Desk Receptionist Primepay | Phoenix, AZ,
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
  • Responded to inquiries and room requests made online, by phone and via email.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Greeted visitors to provide information and direct to appropriate personnel.
  • Drafted professional business documents, spreadsheets and correspondence.
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Answered office phone and emails to schedule appointments, answer questions and document information.
  • Sorted incoming mail and directed to correct personnel each day.
06/2020 to 08/2021 Child Care Assistant Teacher Bright Horizons Family Solutons | Somerville, MA,
  • Monitored children's play activities to verify safety and wellness.
  • Established and maintained safe play environment for children.
  • Enforced rules to teach good manners and maintain safe environment.
  • Supported children's emotional and social development with one-on-one attention.
  • Used clear communication and professionalism to develop constructive relationships with families.
  • Encouraged curiosity, exploration and problem-solving with age-appropriate playtime activities.
  • Collaborated daily with classroom teachers to keep activities running smoothly.
  • Cared for 10 children ages 10 months to 6 years old.
  • Secured indoor and outdoor premises to protect children.
  • Instructed children in health and personal habits involving eating, resting and hygiene habits.
  • Organized and planned age-appropriate reading, crafts and music lessons.
  • Read stories and played alphabet games to promote early literacy.
  • Balanced schedules to promote optimal rest, play and educational periods.
  • Communicated with parents about daily activities and any concerning behaviors.
  • Observed and monitored children to identify developmental strengths and target enrichment activities.
  • Recorded child behavior, food and medication information for supervisors.
  • Coordinated field trips to local parks, fire stations and zoos.
08/2017 to 03/2020 Server/Hostess Uncle Julio's Rio Grande Cafe | City, STATE,
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Recorded meal selections and transactions in microsystem to deliver prompt service.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Trained new employees on restaurant procedures and plating techniques.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Addressed complaints to kitchen staff and served replacement items.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Presented menus to patrons to answer questions about offered items and make suitable recommendations.
  • Provided exceptional service to high volume of daily customers.
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Resolved customer concerns with friendly and knowledgeable service.
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
  • Documented food orders and ran items to guest tables in dining room.
  • Provided timely checks on guest needs and brought requests.
  • Informed customers about specials, upselling additional food and drink items.
  • Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
  • Cross-trained as host and helped with tasks such as greeting diners and escorting guests.
Education and Training
Expected in 11/2017 to to High School Diploma | Park View High School, Sterling, VA GPA:
Expected in to to | Northern Virginia Community College, Annandale, VA GPA:
Languages
English:
Native/ Bilingual
Negotiated:
Spanish:
Full Professional
Negotiated:

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Resume Overview

School Attended

  • Park View High School
  • Northern Virginia Community College

Job Titles Held:

  • Front Desk Receptionist
  • Front Desk Receptionist
  • Child Care Assistant Teacher
  • Server/Hostess

Degrees

  • High School Diploma
  • Some College (No Degree)

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