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front desk receptionist resume example with 4+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Working for three years in a customer service industry at a mini storage facility, with job requirements ranging from front desk work to maintenance around and inside the storage units and facility has taught skills of needing a positive approach when working with customers, while still working diligently on assigned work.

Working backstage as a tech crew member for many high school performances for four years has taught the importance of being able to follow and understand instructions and to ask for help if needed, because it will help the job go much more smoothly. With the combined experience in a customer service industry and working backstage as a tech crew member, it is helpful that both experiences can be applied to future jobs. The customer service experience improves the overall performance as a backstage tech crew member because adjustment to a high pace work environment while being able to work on the task at hand has already been established, and also prepares adjustment to stressful situations, because with customer service positions the stressor must be faced while figuring out how to best serve the customer and achieve the goals or outlined instructions of the situation at the same time.

Skills
  • Office administration.
  • Telephone etiquette.
  • Decision-Making Abilities.
  • Sensitive Information Handling.
  • Bookkeeping.
  • Ability to remain focused on the task assigned.
  • Ability to move quickly and quietly backstage.
  • Ability to listen for instructions and ask for clarification.
  • Ability to move from one task to another if asked to drop a current task and move on to a different one.
  • Cleaning up work spaces and making sure it is cleaned to best mobility.
  • Ability to vocally project.
  • Time management.
  • Ability to work collaboratively in a team setting.
  • Able to take suggestions and criticism if doing the job or assignment wrong, and will work to improve my performance from then on.
  • Strive to preform tasks and assignments to the best of my ability.
Work History
06/2017 to 01/2021
Front Desk Receptionist Four Seasons Hotels Inc Denver, CO,
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Welcomed patrons and immediately offered assistance by asking open-ended questions.
  • Carefully transcribed phone messages and relayed to appropriate personnel within 4 minutes of each call, or typically transcribing the message during the call itself.
  • Calculated billings and posted charges to unit accounts, reviewing charges made with customers at checkout.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified personnel.
  • Performed basic bookkeeping activities, including reviewing and ordering company receipts by date.
  • Restocking company themed supplies given to customers upon rental of a storage unit.
  • Maintained financial accuracy by collecting deposits, fees and payments for storage units.
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Used SiteLink to process unit payments, accept new clients, check over clients' provided information, and check the company inventory.
  • Sorted mail and other important data upon owner's absence, promoting quick delivery of all messages to recipients.
  • Maintained transaction security by verifying payment cards against identification.
06/2017 to 01/2021
Maintenance Worker Darling Ingredients, Inc. Sacramento, CA,
  • Followed all work orders and specifications to determine which machines and equipment required replacement, repair or maintenance.
  • Maintained, utilized, tracked and reported inventory of various products, tools and equipment.
  • Checked inventory levels concerning cleaning products and placed orders when stock was running low.
  • Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
  • Followed safety precautions to avoid personal injury and provide safe work environment.
  • Removed outdoor debris, including yard clippings into receptacles to properly maintain grounds.
  • Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
  • Kept grounds presentable by performing tasks such as removing trash from the exterior of the facility and around the outside units and climate control storage units.
  • Completed daily, weekly and monthly checklists on maintenance requests concerning units and the facility to maintain records of scheduled maintenance procedures.
  • Followed instructions, both orally and written from fellow maintenance worker regarding daily job tasks and duties.
  • Reported issues to fellow maintenance worker so that effective resolutions could be immediately put into place.
  • Partnered with fellow maintenance workers on cleaning out empty storage units and preparing the units for new and future customers to successfully complete projects within anticipated deadlines.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Properly handled, transported and disposed of recycled materials.
  • Reported issues to more experienced maintenance workers so that effective resolutions could be immediately put into place.
  • Performed routine sweeping, vacuuming and mopping of high-traffic floors.
  • Dusted furniture, vacuumed carpets, and removed stains from items used for venue events.
08/2016 to 03/2020
Backstage Crew Member Shelby High School Theatre Department City, STATE,
  • Stayed alert, active and ready to respond to any request at any time using variety of available resources.
  • Helped build sets for shows.
  • Helped design props and set pieces for shows.
  • Striked sets after last performance.
  • Painted sets and flats for shows.
  • Moved set pieces and props during shows.
  • Participated in choreographed puppetry for 'The Boy Who Stole The Stars' NCTC competition play.
  • Worked as a puppeteer for Audrey II stages I and II of plant growth for senior year musical 'Little Shop of Horrors.'
  • Loaded and un-loaded set pieces into storage truck from 2017-2020 each year for NCTC performances (Two plays were brought to NCTC to compete those years).
  • Preformed duties requested by backstage and assistant backstage managers.
  • Helped build props for shows.
  • Ran spotlight during theatre practice.
  • Dust mopped stage floor before and after practices.
  • Cleaned work areas when asked, and worked in organizing costumes in the green room.
  • Brought wood materials from the shop next to the green room to onstage.
  • Organized building materials, such as separating and organizing nails and screws by specific type when they had become mixed up.
  • Took costumes from the second floor seating area in the auditorium to the green room beneath the stage, and carried costumes from the green room up to the secondary light and sound control booth that was used for storage.
  • Helped lift heavy set pieces and move them to designated areas, and helped move flats to and from the shop to the stage.
  • Worked to clean paint stains from stage floor.
  • Washed paintbrushes, paint trays, sticks and rollers in the paint sink in the green room and after they were done being used.
  • Remained backstage during every show and practice in all blacks as required for tech crew dress policy, being ready to receive instruction from superiors while remaining quiet and attentive.
  • Helped with last minute stressors backstage, such as helping with the mics and mic packs and helping to readjust them for the actor.
  • Helped provide designated areas on the prop table, and checked to make sure that props used in the shows and practices were placed in their areas at the end of each practice or show.
Education
Expected in 05/2024 to to
Bachelor of Arts: Major in English With A Minor in Theatre
Brevard College - Brevard, NC
GPA:
Expected in 06/2020 to to
High School Diploma:
Shelby High School - Shelby, NC
GPA:
  • Member of International Thespian's Society Troupe #1727, Honor Thespian status
  • Member of National Honors Society
  • Member of National Technical Honor Society
  • Elected Assistant Captain of Shelby High's Swim Team
  • Elected Captain of Debate Club
  • Member of Drama Club
  • Member of Debate Club
  • Member of Beta Club
  • Lettered in Swimming for three years
  • Member of Shelby High Laughing Lions Improv Troupe
  • Member of Shelby High Theatre Playmakers
Expected in 04/2019 to to
Information Technology- Generalist Certificate: Information Technology
Cleveland Community College - Shelby, NC
GPA:

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Resume Overview

School Attended

  • Brevard College
  • Shelby High School
  • Cleveland Community College

Job Titles Held:

  • Front Desk Receptionist
  • Maintenance Worker
  • Backstage Crew Member

Degrees

  • Bachelor of Arts
  • High School Diploma
  • Information Technology- Generalist Certificate

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