LiveCareer-Resume

front desk receptionist resume example with 4+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Computer savvy professional with exceptional customer-friendly attitude and team collaboration skills as Front Desk Receptionist. Bilingual individual with proven abilities handling tasks simultaneously while delivering service with smile. Fluent in Arabic/Chaldean with solution-oriented approach. Seasoned Hospitality professional competent in keeping guest needs balanced with business targets. Highly organized in handling administrative functions, leading teams and coordinating facility services. Smooth and efficient multitasker and planner. Polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations. Experienced Front Desk professional offering superior hospitality service. Highly skilled in managing reservations, mitigating dissatisfaction and increasing guest loyalty through targeted service. Proficient in Medisoft and Ethomas, with friendly and decisive approach to resolving challenges.

Skills
  • Multitasking and Prioritization
  • Reliable and Punctual
  • Documentation and Reporting
  • Multi-Line Phone Systems
  • Prioritization and Time Management
  • Data Entry and Database Software
  • Attention to Detail
  • Verbal and Written Communication
  • Multitasking and Prioritization
  • Payment Processing
  • Positive Attitude and Energetic
  • Courteous and Professional
  • Customer Service-Oriented
  • Records Management
  • Customer Complaint Resolution
Work History
12/2018 to 01/2020 Front Desk Receptionist Schulte Hospitality Group | Littleton, CO,
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Collected room deposits, fees and payments.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Entered customer data into room system and updated information whenever patrons changed rooms.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Prepared weekly employee work schedules for team members.
  • Planned coverage needs and organized services to support incoming special events.
  • Immediately contacted housekeeping staff and maintenance department regarding guest room issues.
  • Maintained transaction security by verifying payment cards against identification.
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
01/2018 to 12/2019 Medical Biller The Village Family Service Center | Valley City, ND,
  • Reviewed patient records, identified medical codes and created invoices for billing purposes.
  • Guarded against fraud and abuse by verifying all coded data accurately reflected services provided.
  • Communicated with insurance providers to resolve any denied claims and resubmit.
  • Prepared accounts with past due balances of more than [Number] days and transferred those cases to collection agency.
  • Posted payments and collections on regular basis.
  • Devised new methods to make workflows more efficient and brought suggestions to attention of [Job title].
  • Oversaw all billing for Medicaid PCA, waiver and skilled claims, commercial insurance and private pay clients.
  • Researched and followed up on denied insurance claims.
  • Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
  • Trained new employees on multiple medical billing programs and data entry software.
01/2017 to 12/2017 Cashier Team Lead Cargo Largo | Kansas City, MO,
  • Quickly and accurately counted drawers at start and end of each shift.
  • Monitored areas for security issues and safety hazards.
  • Helped customers complete purchases, locate items and join reward programs.
  • Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Trained team members on cash register operation and cash handling.
  • Interpreted and enforced operating instructions, procedures and safety rules.
  • Led opening and closing procedures and conducted cashier drops, cash control, and vault monitoring.
  • Communicated with customers and team members to solve problems.
  • Supervised cashiers to boost customer service levels, check accurate balance for transactions, and promote smooth operations.
01/2015 to 12/2017 Gas Station Cashier Panera Bread Co | Yuba City, CA,
  • Scheduled and monitored regular vendor deliveries for fuel and store inventory.
  • Reported shoplifting, theft and drive-offs to law enforcement.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Answered phone calls and returned voicemails.
  • Carefully examined identification cards to sell alcohol and tobacco products to patrons of legal age.
  • Arrived on time and dressed professionally in clean company uniform.
  • Completed accurate cash-in and cash-out procedures of computerized cash register.
  • Processed various forms of payment including cash, debit and credit cards, check and EBT.
  • Accurately completed charge logs and batched credit card reports at day end.
Education
Expected in 01/2022 Associate of Science | General Studies Macomb Community College, Warren, MI GPA:
Languages
Arabic:
Full Professional
Negotiated:
Chaldean:
Full Professional
Negotiated:

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Resume Overview

School Attended

  • Macomb Community College

Job Titles Held:

  • Front Desk Receptionist
  • Medical Biller
  • Cashier Team Lead
  • Gas Station Cashier

Degrees

  • Associate of Science

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