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front desk receptionist resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities. Certified Nursing Assistant with experience serving chronically ill patients, including assisting with daily living activities and household tasks. Patient and highly compassionate. Skilled at operating within long-term care environments or outpatient centers. Certified Nursing Assistant offering 7 years of experience in healthcare environments. Promotes superior time-management skills, compassionate bedside manner and astute observational ability. Knowledgeable about mobility assistance and patient hygiene needs.

Skills
  • Customer Assistance and Interaction
  • Team Collaboration
  • Courteous and Professional
  • Records Management
  • Hospitality Services
  • Listening Skills
  • Multitasking and Prioritization
  • Reliable and Punctual
  • Documentation and Reporting
  • Multi-Line Phone Systems
  • Positive Attitude and Energetic
  • Call Answering and Routing
  • Prioritization and Time Management
  • Cash Transactions
  • Administrative Skills
  • Appointment Scheduling
  • Verbal and Written Communication
  • Oral and Writing Communication
  • Greeting and Seating Clients
  • Administrative Support
  • Conflict Management
  • Attention to Detail
Experience
Front Desk Receptionist, 07/2020 to 04/2022
Black Butte RanchSisters, OR,
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
  • Responded to inquiries and room requests made online, by phone and via email.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Maintained important files, running reports and delivering updates on occupancy and revenue.
  • Showed off dining areas, pool, spa and fitness center to prospective and current guests.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Scheduled meetings and meeting rooms for staff, corporate partners and customers.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Maintained professional tone at all times, including during peak rush hours.
CNA, 12/2018 to 07/2020
Dallam-Hartley Counties Hospital DistrictDalhart, TX,
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Documented activities and recorded information in EMR system.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Used mobility devices to transport patients.
  • Provided basic care to over 15 patients per shift, assisting with bathing, changing linens and preparing meals.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
CNA, 12/2014 to 12/2018
Dallam-Hartley Counties Hospital DistrictDalhart, TX,
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Documented activities and recorded information in EMR system.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Used mobility devices to transport patients.
  • Provided basic care to over 20 patients per shift, assisting with bathing, changing linens and preparing meals.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
Education and Training
CNA: Nursing, Expected in 07/2015 to Walker Medical - Walker, MI,
GPA:

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Resume Overview

School Attended

  • Walker Medical

Job Titles Held:

  • Front Desk Receptionist
  • CNA
  • CNA

Degrees

  • CNA

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