Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities. Certified Nursing Assistant with experience serving chronically ill patients, including assisting with daily living activities and household tasks. Patient and highly compassionate. Skilled at operating within long-term care environments or outpatient centers. Certified Nursing Assistant offering 7 years of experience in healthcare environments. Promotes superior time-management skills, compassionate bedside manner and astute observational ability. Knowledgeable about mobility assistance and patient hygiene needs.
Skills
Customer Assistance and Interaction
Team Collaboration
Courteous and Professional
Records Management
Hospitality Services
Listening Skills
Multitasking and Prioritization
Reliable and Punctual
Documentation and Reporting
Multi-Line Phone Systems
Positive Attitude and Energetic
Call Answering and Routing
Prioritization and Time Management
Cash Transactions
Administrative Skills
Appointment Scheduling
Verbal and Written Communication
Oral and Writing Communication
Greeting and Seating Clients
Administrative Support
Conflict Management
Attention to Detail
Experience
07/2020 to 04/2022
Front Desk ReceptionistBlack Butte Ranch – Sisters, OR,
Handled payment processing and provided customers with receipts and proper bills and change.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
Signed for packages, recorded deliveries and distributed to personnel.
Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
Responded to inquiries and room requests made online, by phone and via email.
Worked with housekeeping and maintenance staff to address and resolve building and room issues.
Maintained important files, running reports and delivering updates on occupancy and revenue.
Showed off dining areas, pool, spa and fitness center to prospective and current guests.
Received incoming calls and coordinated with staff to fulfill customer requests.
Input customer data into reservation systems and updated to reflect room changes.
Scheduled meetings and meeting rooms for staff, corporate partners and customers.
Greeted customers, answered general questions and directed to appropriate locations.
Maintained professional tone at all times, including during peak rush hours.
12/2018 to 07/2020
CNADallam-Hartley Counties Hospital District – Dalhart, TX,
Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
Documented activities and recorded information in EMR system.
Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
Managed and maintained patient rooms, shared-living areas and nursing stations.
Exhibited compassionate care and communication regarding issues surrounding death and dying.
Used mobility devices to transport patients.
Provided basic care to over 15 patients per shift, assisting with bathing, changing linens and preparing meals.
Safeguarded patient privacy with strict adherence to HIPAA protocols.
Documented information in patient charts and communicated status updates to interdisciplinary care team.
Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
12/2014 to 12/2018
CNADallam-Hartley Counties Hospital District – Dalhart, TX,
Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
Documented activities and recorded information in EMR system.
Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
Managed and maintained patient rooms, shared-living areas and nursing stations.
Exhibited compassionate care and communication regarding issues surrounding death and dying.
Used mobility devices to transport patients.
Provided basic care to over 20 patients per shift, assisting with bathing, changing linens and preparing meals.
Safeguarded patient privacy with strict adherence to HIPAA protocols.
Documented information in patient charts and communicated status updates to interdisciplinary care team.
Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
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