front desk receptionist resume example with 16+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Dependable medical team member with 16 years of experience in front and back office settings. Talented at supporting office operations and physicians by coordinating and safely documenting patient information. Friendly and helpful in patient interactions to improve satisfaction ratings and patient loyalty.
Skills
HIPAA compliance
Professional bedside manner
Charting expertise
Understands medical procedures
Able to lift 10 pounds
IDX appointment scheduling
Patient scheduling
Medical terminology
Certified in Basic Life Support (BLS)
Reliable transportation
Data entry
Vital sign monitors
Medical terminology knowledge
Submitting prior authorization for medical procedures and medications.
Education and Training
Buena Park High SchoolBuena Park, CAExpected in 06/1998 ā āHigh School Diploma: - GPA:
American Career CollegeAnaheim, CA, Expected in ā ā:Medical Assisting - GPA:
Experience
Autosource Motors - Front Desk Receptionist Post Falls, ID, 11/2021 - Current
Handled payment processing and provided customers with receipts and proper bills and change.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Received incoming calls and coordinated with staff to fulfill customer requests.
Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
Preserved office security by following safety procedures and controlling access via reception desk.
Drafted professional business documents, spreadsheets and correspondence.
Explained policies and procedures to visitors.
Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
Completed basic bookkeeping and document filing.
Greeted visitors to provide information and direct to appropriate personnel.
Worked with housekeeping and maintenance staff to address and resolve building and room issues.
Scheduled and confirmed appointments.
Answered office phone and emails to schedule appointments, answer questions and document information.
Collected copays and account balance payments and updated account records.
Welcomed large volume of guests and improved overall customer service.
Maintained front office cleanliness and organized supplies to increase productivity.
Retrieved messages from voicemail to forward to appropriate personnel.
Answered multi-line phone systems and relayed correspondence to appropriate parties.
Handled cash transactions, verified credit cards and processed vouchers.
Greeted incoming patients, completed registration procedures and checked each into system.
Maintained clean, organized and welcoming reception area by straightening reading materials and wiping counters.
Performed clerical tasks such as copying, faxing and calling patients, outside offices and insurance companies.
Conducted transactions, confirming patient information and processing according to standard protocol.
University Of Minnesota Physicians - Medical Assistant Edina, MN, 11/2010 - 11/2021
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Scheduled appointments for patients via phone and in person.
Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Educated patients about medications, procedures and physician's instructions.
Organized charts, documents and supplies to maintain team productivity.
Contacted pharmacies to submit and refill patients' prescriptions.
Secured patient information and maintained patient confidence by completing and safeguarding medical records.
Efficiently performed insurance verification and pre-certification and pre-authorization functions.
Collaborated with local pharmacies to resolve and clarify issues with patient medication.
Assessed, documented and monitored vital signs for patients within outpatient setting.
Entered insurance, demographics and health history into patient database.
Checked patients in and out for appointments and collected co-payments.
Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Called patients to confirm scheduled appointments and obtain additional details.
Processed patient payments and scanned identification and insurance cards.
Protected patients by observing strict HIPAA guidelines.
Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
Took messages from patients and promptly relayed to appropriate staff.
Answered multi-line phone system and directed callers to requested personnel and departments.
Greeted each patient pleasantly and offered desk sheet for easy sign-in.
Delivered high-quality administrative and customer service to sustain patient and work flows.
Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
Straightened up waiting room to maintain neat and organized space.
Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
Informed patients of financial responsibilities prior to rendering services.
Conducted patient intake interviews to collect medical information and insurance details.
Gathered, transcribed and typed medical information into charts.
Compiled physical and digital documents, charts and reports.
Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
Maintained patient accounts by obtaining, recording and updating personal and financial information.
Trained new staff on office procedures, insurance processes and medical terminology.
Applied knowledge of medical terminology and insurance processes to support office administration productivity.
University Of Wisconsin Madison - Medical Assistant Ashland, WI, 02/2005 - 02/2009
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Scheduled appointments for patients via phone and in person.
Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Organized charts, documents and supplies to maintain team productivity.
Contacted pharmacies to submit and refill patients' prescriptions.
Efficiently performed insurance verification and pre-certification and pre-authorization functions.
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