To analyze and perfect my work ethics; a positive outlook in everything that is done.
Approachable receptionist offers strong background in hospitality industry. Swiftly handles assignments and promptly resolves issues. Recognized for consistent attention to quality customer service. Motivated, reliable and focused on serving various needs to please guests and proven performance in fast-paced, high stress environments.
Skills
Effective planning
Proficient in Millennium, Zenoti, Word, & Excel.
Appointment confirmation
Team collaboration
Recordkeeping
Oral and writing communication
Email and telephone decorum
Correspondence typing
Listening skills
Hospitality services
Fluent in Spanish and English
Issue handling
Customer assistance and interaction
Cash transactions
Conflict management
Experience
Front Desk Receptionist, 05/2019 to Current Barrow Neurosurgical Associates – Phoenix, AZ,
Handled payment processing and provided customers with receipts and proper bills and change.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Received incoming calls and coordinated with sale associate staff to fulfill requests and resolve issues.
Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
Responded to inquiries and request bookings made online, by phone or email.
Signed for packages, recorded all deliveries and distributed to personnel.
Maintained accurate bookkeeping of important files and ran reports and delivered updates on occupancy and revenues to supervisor.
Explained and pointed out property details to guests, including restrooms and therapist room.
Input customer data into reservation software and made immediate updates to reflect spa changes.
Created and optimized employee schedules for shift coverage.
Scheduled and confirmed appointments.
Answered and directed incoming calls using multi-line telephone system.
Greeted incoming patients and verified paperwork to manage smooth intake processes.
Managed customer complaints and rectified issues to complete satisfaction.
Managed office paperwork, including scanning documents and routing business correspondence.
Maintained daily calendars, set appointments with clients and planned daily events.
Processed payments and updated accounts to reflect balance changes.
Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
Worked with office manager to attain operational goals.
Manager : Allison Legette
Contact : 803-726-0364
Reason for leaving : currently employeed
HR Assistant/Cash Room, 02/2015 to 05/2019 River Bank Zoo – City, STATE,
Data entry, imputing information of day to day profits and organizing information such as the total calculations of the profit and input in an excel spread sheet.
I am experienced in CMO and Payment express.
Training potential cashiers and providing cashiers with the right amount of currency to start their days.
Making sure the safe is balanced and adding information in spreadsheet for accuracy.
Everything is accounted for such as lending money, fake currency, if payment express has double charged or undercharge, and every currency bag is up to date.
Handled sensitive and confidential employee information with complete discretion.
Guided new hires through orientation and on-boarding and explained documentation requirements to facilitate HR process.
Conducted job applicant background checks in accordance with policy and procedures.
Supervised staff and staff training to maintain comprehensive organizational knowledge of the POS
Manager : Bonnie Cromer.
Contact: (803) 602-0874.
Reason for leaving : Found another opportunity for job
Sales Associate. Customer Service, 10/2010 to 05/2014 Journeys Shoes – City, STATE,
Greeting customers and providing a safe and welcoming environment.
Approaching customers with a warm welcome and achieving any goal that they might have at the moment.
Checking in inventory and putting product back.
Checking any incoming orders to be distributing on the same day.
Training potential employees and providing a good role model ethnics.
Answered customer questions about products and services and recommended appropriate solutions.
Built and maintained knowledge of evolving product and service offerings to promote additional sales to existing customers.
Entered, updated and maintained comprehensive and up-to-date customer information in database.
Manager: Handerson Robles.
Contact: (305) 365-7446.
Reason for leaving: Moving to another state.
Receptionist/ Assistant, 01/2009 to 12/2012 Kendall Auto Sales – City, STATE,
Data entry; reviewing customers credit scores and putting information into our system to verify if the customer is a potential cliental.
Input new documents, expenses and orders into system for timely recordkeeping.
Scheduled and confirmed appointments.
Used Microsoft Office suite programs daily for professional business correspondence, spreadsheet tracking and presentation preparation.
Obtained and processed payments from clients for products and services.
Maintained office supply inventory and placed orders to meet demand.
Handled diverse needs for clients in-person, by phone or through email.
Greeted guests upon office entry, including customers, delivery persons and official representatives.
Displayed professional standards at reception desk to impress visitors.
Owner: Jose Omar Martinez.
Contact: (305) 234-7281.
Reason for leaving: Expanding my job experience.
Education and Training
: Biology, Expected in Miami Dade College - Miami, FL, GPA:
Associate of Science: Biology, Expected in 05/2021 Midlands Technical College - Columbia, SC, GPA:
High School Diploma: , Expected in 05/2010 Palmetto Senior - Miami, FL, GPA:
3.679 GPA
HIV Peer Educators, DFY-IT, Junior Achievement, Gay Straight Alliance, Students Working Against Tobacco (SWAT) Member
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