LiveCareer-Resume

front desk receptionist resume example with 4+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.

Skills
  • Visitor and Customer Relations
  • Records Management
  • Attention to Detail
  • Calendar Management
  • Microsoft Office
  • Courteous and Professional
  • Customer Service
  • Appointment Scheduling
  • Inventory Management
  • Customer Service-Oriented
  • Positive Attitude and Energetic
  • Reliable and Punctual
  • Multi-Line Phone Systems
  • Computer Proficiency
  • Cash Transactions
  • Oral and Writing Communication
Experience
01/2023 to Current Front Desk Receptionist Bse Global | Brooklyn, NY,
  • Checked patients in and out for appointments and collected co-payments.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Entered insurance, demographics and health history into patient database.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Protected patients by observing strict HIPAA guidelines.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
  • Processed patient payments and scanned identification and insurance cards.
  • Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
  • Maintained patient accounts by obtaining, recording and updating personal and financial information.
  • Greeted each patient pleasantly and offered desk sheet for easy sign-in.
  • Trained new staff on office procedures, insurance processes and medical terminology.
  • Applied knowledge of medical terminology and insurance processes to support office administration productivity.
  • Straightened up waiting room to maintain neat and organized space.
  • Informed patients of financial responsibilities prior to rendering services.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
12/2021 to 12/2022 Phlebotomist Tucson Medical Center | Tucson, AZ,
  • Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
  • Identified patients using proper procedures prior to specimen collection.
  • Compiled and submitted data for demographic research.
  • Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
  • Identified best veins for intravenous lines and blood draws, avoiding unnecessary pokes.
  • Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
  • Interacted with patients to gather and record data prior to blood draws.
  • Mentored newly hired medical personnel in phlebotomy techniques and protocols.
  • Input medical and insurance information into database for inclusion in patient records.
  • Prepared patients for examination by properly draping patients, obtaining vital signs, verifying referrals and taking detailed health history.
  • Assessed donor vital signs during and after procedures to check for fatigue or dizziness.
  • Checked hemoglobin levels of individuals prior to blood donation.
  • Screened prospective donors by conducting interviews, obtaining medical histories and measuring vital signs.
  • Assessed plasma collection machines for proper functionality.
  • Offered snacks and beverages to blood and plasma donors to maintain proper sugar levels.
  • Flushed intravenous lines with saline to prevent blockages.
  • Treated blood-related chronic disorders by performing therapeutic phlebotomy.
08/2018 to 11/2021 Receptionist Havas Edge | El Segundo, CA,
  • Received phone calls to assist customers in scheduling, rescheduling or canceling appointments.
  • Greeted guests and members upon arrival to create positive first impressions.
  • Coordinated front desk operations and diligently helped in-person visitors and callers with knowledgeable assistance.
  • Guided customers through facility tours explaining spa resources and amenities.
  • Input client information into booking system accurately and completely to chart sales metrics.
  • Advised customers of seasonal promotions to create rapport and improve sales.
  • Addressed return customers by name to develop customer-company relationships.
  • Satisfied client special requests to enhance patron experience.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Scheduled appointments and maintained and updated appointment calendars.
  • Greeted visitors entering establishment to determine nature and purpose of visit.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
  • Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Supplied callers with office address and directions, employee email addresses and phone extensions.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.
  • Coordinated pick-up and delivery of express mail services.
Education and Training
Expected in 12/2021 to to Associate of Arts | General Studies Community College of Rhode Island, Warwick, RI GPA:
Certifications
  • Phlebotomy Technician (PT)

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Resume Overview

School Attended

  • Community College of Rhode Island

Job Titles Held:

  • Front Desk Receptionist
  • Phlebotomist
  • Receptionist

Degrees

  • Associate of Arts

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