front desk receptionist resume example with 4+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Personable customer service worker with experience maintaining high level of hospitality, professionalism and business etiquette. Attentive when listening to guest requests or concerns and addressed with prompt responses. Dependable and punctual, consistently arriving to work prepared and on time.
Skills
Multi-line telephone skills
Organization and efficiency
Office equipment operations
Service-oriented mindset
Data entry
Multitasking and prioritization
Payment processing
Customer assistance
Customer greeting
People skills
Communication
Telephone and email skills
Experience
01/2016 to 05/2017Front Desk ReceptionistAkumin Inc. J Usf | Corinth, TX,
Greeted visitors, assessed needs and directed to appropriate personnel.
Answered and directed incoming calls using multi-line telephone system.
Scheduled and confirmed appointments.
Prepared, compiled and filed documents as well as reports presented to various parties.
Maintained all financial records to verify timely clearance of all credit and debit activities.
Sorted incoming mail and directed to correct personnel each day.
Rendered information to callers and drafted office emails.
Processed payments and updated accounts to reflect balance changes.
Maintained daily calendars, set appointments with department directors and planned daily office events.
Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
Entered data in Excel software to keep records of students information.
05/2016 to 08/2016Front Desk ReceptionistAkumin Inc. J Usf | Crystal Lake, IL,
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Explained and pointed out location details to our multiple tutoring centers.
Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
Set student and group reservations and processed check-ins and check-outs.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Operated multi-line switchboard for busy office and routed incoming calls to correct individuals.
Input student data using Excel software and made immediate updates to reflect room or tutoring service changes.
Offered exceptional services and support to team members and guests, maximizing productivity and customer satisfaction.
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Coordinated front desk operations and diligently helped all in-person visitors and callers with knowledgeable assistance.
Facilitated front desk operations for busy high-volume college campus.
04/2018 to 08/2018Lead Sales AssociatePalmer Donavin | Beloit, WI,
Monitored performance of sales team and implemented improved methods where needed.
Checked store shelves and restocked products from inventory in back room.
Received shipments and signed off on packages, documenting all incoming items.
Created eye-catching merchandise displays to entice customers into store.
Negotiated sales and pricing with new and existing clients.
Warmly greeted patrons upon entrance to store and offered assistance with finding needed items.
Processed payments and returned receipts, cash, coin and payment cards to customers.
Reported sales metrics and statistics to management and stakeholders.
Delivered quality customer service while cultivating client satisfaction and loyalty.
Reset store displays for special events and seasonal merchandise changes.
Listened to customer needs to identify and recommend optimal product selections.
Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
Assisted customers by finding needed swimming pool items and checking inventory for items at other locations.
08/2018 to CurrentEnrollment Services SpecialistGeorgia State University | Clarkston, GA,
Listened to and understood students needs, explained and discussed options and outlined best-fit services.
Handled new enrollments by entering students data and reviewing information.
Explained eligibility details and affordability options to students with kindness and respect.
Engaged students and provided high level of service by carefully explaining details about documents.
Called applicants to set up appointments and explain benefits processes.
Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Delivered key administrative support to coworkers, taking on additional tasks during peak times.
Approved all designated educational transactions, including pre-registration, drops, adds and withdrawals.
Coached high school students and facilitated transition into community college or university settings.
Advised students on course selection, pathways and career options.
Education
Expected in 12/2021 to to Bachelor of Arts | Interdisciplinary StudiesArizona State University, Tempe, AZGPA:
My degree will be in interdisciplinary studies with an emphasis on communications and sociology. I plan on completing my degree in December 2021.
Expected in 05/2017 to to Associate of Arts | Mesa Community College, Mesa, AZ, GPA:
Expected in 05/2015 to to High School Diploma | Mountain Pointe High School, Phoenix, AZ, GPA:
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