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front desk receptionist resume example with 8 years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.

Skills
  • Office administration
  • Telephone etiquette
  • Decision-Making Abilities
  • Sensitive Information Handling
  • Call Forwarding
  • Researching skills
  • Scheduling
  • Time management
Work History
08/2021 to Current
Front Desk Receptionist Bse Global Uniondale, NY,
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Monitored office supplies by checking inventory and placing orders.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Collected room deposits, fees and payments.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Entered customer data into room system and updated information whenever patrons changed rooms.
  • Maintained transaction security by verifying payment cards against identification.
  • Updated customer accounts with add-on room charges, minibar use and room service bills.
11/2019 to 08/2021
Compounding Pharmacy Technician Unitedhealth Group Iowa City, IA,
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Entered and processed patients' prescriptions into internal system.
  • Counted and labeled prescriptions with correct item and quantity.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Counted, measured, and compounded medications following standard procedures.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
  • Collected co-payments or full payments from customers.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Counted, measured and compounded medications following standard procedures.
02/2015 to 10/2019
Breastfeeding Peer Counsler Circle K Stores, Inc. Morgantown, WV,
  • Assessed needs of new mothers and advised mothers about child care topics.
  • Demonstrated how to express milk and store it in bottles for later feeds.
  • Created online collection of breastfeeding educational resources for patients and community.
  • Developed and implemented over [Number] individual breastfeeding plans in [Year].
  • Performed daily hospital rounds for all healthcare system maternity wards and facilities.
  • Prepared presentations on health and safety concerns for public.
  • Promoted available resources and connected individuals with services.
  • Helped programs improve outreach efforts and results with fresh designs for educational materials and visual aids.
  • Partnered with agencies and organizations driving improvements in community health.
  • Gave public talks on importance of health education and specific disease prevention and treatment strategies.
  • Supervised staff to coordinate needs assessments.
  • Assisted local and state governments and community agencies with developing health education programs.
  • Led planning and achievement of goals and objectives consistent with agency mission and philosophy.
  • Identified process improvements in day-to-day functioning of department.
02/2014 to 01/2015
Liquor Store Clerk Wild Horse Liqour City, STATE,
  • Educated customers on different promotions, spirits and wines to facilitate buying decisions.
  • Received payments by cash, credit and personal check and remitted correct change.
  • Denied alcoholic sales to intoxicated customers and contacted management immediately when issues escalated.
  • Performed cash, card and check transactions to complete customer purchases.
  • Used POS system to enter orders, process payments and issue receipts.
  • Operated cash register to record transactions accurately and efficiently.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Education
Expected in 01/2010 to to
GED:
Red River Technology Center - Duncan, OK
GPA:

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Resume Overview

School Attended

  • Red River Technology Center

Job Titles Held:

  • Front Desk Receptionist
  • Compounding Pharmacy Technician
  • Breastfeeding Peer Counsler
  • Liquor Store Clerk

Degrees

  • GED

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