front desk receptionist resume example with 5+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Computer savvy professional with exceptional customer-friendly attitude and team collaboration skills as Front Desk Receptionist. Bilingual individual with proven abilities handling tasks simultaneously while delivering service with smile. Fluent in English/Spanish with solution-oriented approach.
Skills
Research and Data Analysis
Multi-Line Phone Systems
Positive Attitude and Energetic
Documentation and Reporting
Customer Service-Oriented
Courteous and Professional
Prioritization and Time Management
Verbal and Written Communication
Data Entry and Database Software
Scheduling and Calendar Management
Records Management
Visitor and Customer Relations
Attention to Detail
Payment Processing
Reliable and Punctual
Multitasking and Prioritization
Lobby Maintenance
Conflict Resolution
Basic Math
Positive Attitude
Data Entry
Education
Florida Technical CollegeLakeland, FL, Expected in 07/2015 ā āDiploma:Medical Billing And Coding - GPA:
Francisco Zayas Santana High SchoolVillalba PR, Expected in 06/1996 ā āHigh School Diploma: - GPA:
Work History
Akumin Inc. J Usf - Front Desk Receptionist Mesquite, TX, 10/2019 - 08/2021
Checked patient insurance, demographic and health history to keep information current.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
Maintained current and accurate medical records for patients.
Adhered to strict HIPAA guidelines to protect patient privacy.
Helped patients complete necessary medical forms and documentation.
Supported office staff and operational requirements with administrative tasks.
Organized paperwork such as charts and reports for office and patient needs.
Enhanced office productivity by handling high volume of callers per day.
Managed multi-line phone system and pleasantly greeted patients.
Completed patient referrals to other medical specialists.
Responded to correspondence from insurance companies to verify patient's coverage.
Transcribed phone messages and relayed to appropriate personnel.
Referred and screened patients to make best use of resources, triage staff and serve community members.
Maintained patient databases and updated information in alignment with HIPAA protocols.
Welcomed patients and visitors per day via telephone and in person.
Used Eclinical Works and Athena to schedule appointments for doctor visits and procedures.
Kept patients' appointments on schedule by informing provider of patient's arrival and any delays.
Reviewed and sent medical records to other physicians upon request.
Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
Scheduled, rescheduled and cancelled appointments for dental patients.
Received, recorded and filed medical payments by check, cash and credit card.
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