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front desk receptionist resume example with 2+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Computer savvy professional with exceptional customer-friendly attitude and team collaboration skills as Front Desk Receptionist. Bilingual individual with proven abilities handling tasks simultaneously while delivering service with smile. Semi-fluent in Russian with solution-oriented approach. Experienced Front Desk professional offering superior hospitality service. Highly skilled in managing reservations, mitigating dissatisfaction and increasing guest loyalty through targeted service. Proficient in Microsoft Word and Excel, with friendly and decisive approach to resolving challenges.

Good with communication and handling situations in a professional manner. Very good in sales and keeping up with data on sales. Good with customer service and very friendly and well with handling certain situations allowing them not to get out of hand. Published author as well as a speed writer with great knowledge and experience in the english language and writing careers.

Accomplishments
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Helped out in stressful situations
  • Handles rude customers well
Skills
  • Visitor and Customer Relations
  • Documentation and Reporting
  • Reliable and Punctual
  • Verbal and Written Communication
  • Customer Complaint Resolution
  • Data Entry and Database Software
  • Multi-Line Phone Systems
  • Positive Attitude and Energetic
  • Customer Service-Oriented
  • Records Management
  • Scheduling and Calendar Management
  • Multitasking and Prioritization
  • Prioritization and Time Management
Work History
Front Desk Receptionist, 06/2021 to Current
Always Best CareBerkeley Heights, NJ,
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Promoted local entertainment and sporting events and offered details to assist patrons.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Protected guest valuables with main safe or in individual boxes to maximize security.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Collected room deposits, fees and payments.
  • Prepared weekly employee work schedules for team members.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Used internal software to process reservations, check-ins and check-outs.
  • Entered customer data into room system and updated information.
Military Police Officer, 12/2019 to Current
Excela HealthJeannette, PA,
  • Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles and verifying deliveries prior to entrance to secure areas.
  • Supervised 24-hour police operation investigating civil disturbances on base.
  • Investigated security issues involving domestic violence, assault and theft occurring on base among active military members.
  • Authored daily activity, incident and irregularity reports.
  • Maintained security of local areas and performed route clearance for visiting high-ranking officials.
  • Searched vehicles, buildings, and homes for evidence of stolen property.
  • Performed as fire team member during situational training exercises and infantry dismounted battle drills.
Certified Tanning Consultant, 10/2019 to 09/2020
Palm Beach TanCity, STATE,
  • Assigned clients to appropriate facilities based on desired treatments and health needs.
  • Educated clients on health and safety of tanning facilities and procedures.
  • Sold [Product] to clients to increase salon profits by [Number]%.
  • Informed and demonstrated how to use tanning equipment to new clients.
  • Exceeded monthly tanning product and membership sale quotas.
  • Maintained clean and stocked front counter area.
  • Scheduled clients based on number of beds and booths with consideration of walk-in averages.
  • Utilized knowledge of tanning products and skin types to tailor customers' tanning experiences.
  • Updated computer system with client schedules, inventories and spa information.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Provided staff coaching, mentoring and consultation to enhance performance and professional development.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Worked flexible hours; night, weekend, and holiday shifts.
Hostess, 11/2018 to 12/2019
Slingshot Charlie'sCity, STATE,
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
  • Documented reservations and communicated changes to guests.
  • Checked and restocked server areas and organized and got change for front counter.
  • Collaborated with kitchen to inform customers of wait times and answer questions about food.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
Education
: Criminology, Expected in to University of Memphis - Memphis, TN
GPA:
High School Diploma: , Expected in 05/2019 to Macon Road Baptist School - Arlington, TN,
GPA:
Certifications
  • Medical Training
  • Mixed Martial Artist
  • Combatant
  • Military
  • CPR Certified
  • Certified and Published Author
,
Additional Information

I am a very friendly oriented person and am fantastic with sales. I am good with customer service and always put the customer first making sure they do not get upset and tend to explain to them things they need to know in great detail. Very good with typing and writing as I am a published author of two books and am always quick to correct someone if they are using improper english in a paper. I enjoy helping others and am a very competitive person as I was competitive in sales in my last job as well as athletics in high school and in college.

Languages
Russian:
Limited Working
Negotiated:

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Resume Overview

School Attended

  • University of Memphis
  • Macon Road Baptist School

Job Titles Held:

  • Front Desk Receptionist
  • Military Police Officer
  • Certified Tanning Consultant
  • Hostess

Degrees

  • High School Diploma

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