Personable Waitress/Hostess with more than 3 years of experience in food and beverage industry. Skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers. Well-versed in maintaining clean and orderly tables, operating a POS system, making personalized menu recommendations and managing closing duties such as reconciling cash drawers and restocking items to prepare for following shift. Intelligent and focused with in-depth knowledge of current menu items, garnishes, ingredients and preparation methods. Punctual and communicative individual driven to exceed sales goals and build long-term, loyal relationships with customers.
Skills
Hospitality services
Customer assistance and interaction
Team collaboration
Oral and writing communication
Listening skills
Cash transactions
Recordkeeping
Technologically savvy
High-volume dining
Point of Sale (POS) system operations
Menu memorization
Check payment processing
Effective customer upselling
Dining customer service
Sales Techniques
Price memorization
Table Bussing
Relationship management
Service prioritization
Regulatory compliance
Food safety understanding
Dining crew workflow optimization
Seating assignment preparation
Multitasking
Team building
Food inspection
Experience
06/2021 to 08/2021
Front Desk ReceptionistAlways Best Care – Bel Air, MD,
Handled payment processing and provided customers with receipts and proper bills and change.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Processed payments and updated accounts to reflect balance changes.
Pulled and organized requested documentation.
Oversaw exceptional customer service program focused on exceeding expectations and maintaining club's reputation.
Monitored equipment use and storage to safeguard against damage or theft.
04/2020 to 06/2021
WaitressHoliday Retirement – Lemoyne, PA,
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Stocked server areas with supplies before, during and after shifts.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Minimized customer wait times by taking and filling large volume of orders each day.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Prepared salads, appetizers and garnishes to assist kitchen staff.
Increased sales of high margin menu items through effective upselling.
Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Cleared table and bussed dishes to allow for quick setups.
Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Developed strong and lasting resident relationships.
Greeted newly seated guests promptly, filled water glasses and brought bread to table.
Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
Operated POS terminals to input orders, split bills and calculate totals.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Completed opening and closing checklists to facilitate smooth restaurant operations.
Documented food orders and ran items to guest tables in dining room.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Reset tables between guests, refilled condiments and wiped down surfaces.
Relayed orders and special requests to cooks.
Handled special customer requests such as separate checks and menu substitutions.
Calculated charges, issued table checks and collected payments from customers.
Calculated accurate bill amounts and processed cash and credit card payments.
Collaborated with host, bus person and cook to serve up food and beverage options.
Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Cross-trained as host and helped with tasks such as greeting diners and escorting guests.
04/2018 to 06/2019
HostessExcela Health – Unity, PA,
Greeted guests and gathered information to seat groups or place on waitlist.
Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Escorted guests to seating area, furnished menus and highlighted daily specials.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Monitored dining area to assess server capacity and estimate wait times.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Accommodated guests with children and special needs to promote comfortable dining experience.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Developed long-term relationships with customers to increase opportunities for repeat business.
Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
Managed guest expectations by relaying information regarding hours, wait times and specials.
Stayed attentive to server availability and table turnover to seat guests quickly.
Communicated with servers about new tables, changes in food availability and customer comments.
Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
Directed customers to bar area in high-traffic times to maintain satisfaction and increase drink sales.
Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
Managed daily card and cash transactions by maintaining payment records and investigating irregularities.
Set up and decorated menu marketing boards with current meal and drink specials.
Collected reservation information and communicated updates to guests via mobile device or in-person.
Education and Training
Expected in 06/2020 to to
High School Diploma: Northwest Guilford High School - Greensboro, NC GPA:
Expected in 06/2021 to to
Associate of Science: Guilford Technical Community College - Jamestown, NC GPA:
Expected in to to
Bachelor of Science: Exercise Science Appalachian State University - Boone, NC GPA:
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