Front Desk Receptionist Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.

  • Scheduling
  • Office administration
  • Telephone etiquette
  • Data entry
  • Strategic planning
  • File management
  • Decision-making abilities
  • Sensitive information handling
  • Departmental support
  • Staff management
  • Mail sorting
  • Office supplies inventory management
  • Sorting and labeling
  • Filing
  • Office management
  • Researching skills
  • Administrative support
  • Expense reporting
  • Problem-solving
  • Office organization
  • Mail handling
  • Travel coordination
  • Business Administration
  • Meeting scheduling
  • Cash handling
  • Call forwarding
  • Time management
  • Performance improvement
  • Bookkeeping
  • Word processing
  • Verbal and written communication
Work History
Front Desk Receptionist, 02/2018 to Current
Amerifirst Financial Mesa, AZ,
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Verified warranty plans and coverage and uncovered hidden warranties.
  • Advised management members on customer issues or mechanical repair problems.
  • Accurately diagnosed and recorded service needs on work orders and provided details to technicians.
  • Organized and cleaned customer waiting area and refilled vending machine and coffee pot.
  • Provided customers with estimation of repair costs and reasonable timeline for completion of service.
  • Implemented routine scheduled maintenance programs for established customers.
  • Answered service department phone and responded promptly to questions and messages.
  • Greeted and registered customers requiring service and directed automobiles to service garage.
  • Assigned jobs to technicians according to experience and knowledge of handling specific repairs.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
Facility Maintenance Assistant, 02/2016 to 08/2017
Cushman & Wakefield Inc Chelmsford, MA,
  • Sorted product and provided expertise on non-conforming product requirements.
  • Supervised and led employees to high performance levels in cross-functional matrix management structure.
  • Maintained regular contact with clients and identified opportunities to deliver added value to client relationships.
  • Maintained material and stock levels consistent with business requirements while meeting target capital objectives.
  • Conducted training and change management processes to improve operations.
  • Offered data-driven recommendations aligned with overall company strategies and prioritized process improvement initiatives.
  • Completed bi-weekly payroll for 15 employees.
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
  • Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
  • Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
  • Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
  • Arranged corporate and office conferences for company employees and guests.
Lead Barista/Kitchen Prep Cook, 07/2013 to 02/2016
Resmed Mobile, AL,
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas every [Timeframe].
  • Developed and demonstrated skillful and creative latte art to engage customers.
  • Complied with standards for merchandising, stocking and storing product.
  • Maintained regular and consistent attendance and punctuality.
  • Educated coworkers and customers about new products.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
  • Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Prioritized drink requests while managing interruptions.
  • Prepared coffee, cleaned dining areas, opened register and carried out other opening duties.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
  • Cleaned areas regularly to maintain sanitation and safety standards and streamline service flow.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Adjusted meal portions based on costs, availability and planned recipes to optimize restaurant revenue.
  • Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
Quality Control Inspector, 03/2012 to 02/2013
EBW Electronics City, STATE,
  • Evaluated components and final products against quality standards and manufacturing specifications.
  • Monitored performance and generated reports detailing quality of product and defect rates.
  • Completed precise measurements using special tools.
  • Installed completed assemblies into cases.
  • Reviewed building diagrams and blueprints to determine errors in electronic equipment installations.
  • Assembled components per technical specifications and production guidelines.
  • Labeled components and monitored use to keep accurate records.
  • Identified and corrected defects to bring completed products in line with tolerances.
  • Trained new employees in assembly skills to improve team production levels.
  • Stayed up-to-date on electrical codes and safety procedures to maintain efficiency and safety.
  • Collated components for assembly.
  • Hand solder thru-hole parts
  • Inspection on SMT parts
GED: , Expected in 05/2000
Johnson City Senior High School - Johnson City, NY

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Resume Overview

School Attended
  • Johnson City Senior High School
Job Titles Held:
  • Front Desk Receptionist
  • Facility Maintenance Assistant
  • Lead Barista/Kitchen Prep Cook
  • Quality Control Inspector
  • GED

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