front desk receptionist customer service representative resume example with 11+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Organized and Reliable Goal-oriented professional with excellent communication skills and proven ability to manage projects successfully. Focused on providing on-time and accurate departmental support and well-versed in operational practices professional environment. Skillfully use relationship-building talents and diplomatic communication style to forge long-lasting connections.

  • Customer focused-service
  • Front desk management
  • Business Operations
  • First Aid/CPR
  • Project Organization
  • Problem Resolution
  • Team Building
  • Relationship Development
  • MS Office
  • Multi-line phone proficiency
  • Employee time sheet processing
  • Filing
  • Office administration
  • Mail distribution
  • Time management
  • Supervising staff
  • Data Entry
  • Documentation and reporting
  • Event planning experience
Piedmont College Athens, GA, Expected in Associate of Arts : Early Childhood Education - GPA :

Attended classes on campus 2014-2016

Pensacola Christian College Pensacola, FL Expected in : ABeka Certification - GPA :
  • Professional development completed for Abeka Preschool certification in 2005
University of Georgia-Continuing Education Athens, GA Expected in 05/2000 : Child Development Associate - GPA :
  • Professional development Course. Received Child Development Associate through the National Credentialing Program-Council for Early Childhood Professional Recognition. I had to create a portfolio, complete an oral interview and written exam.
Athens Technical College Athens, GA Expected in 12/1987 : Daycare Worker Certification - GPA :
Madison County High School Danielsville, GA Expected in 06/1987 High School Diploma : - GPA :
Work History
Children Of America - Activity Director/Management Team Member
Queens Village, NY, 07/2021 - Current
  • Performed assessments on activity programs to determine what specific activities were suitable.
  • Designed wide variety of activities to stimulate interest, involvement and engagement of patients.
  • Drafted budgets for programs and ordered materials that were needed for certain activities.
  • Worked with nursing team to identify and document changes in patient mental acuity and physical abilities.
  • Maintained running inventory of supplies and purchases to monitor budget expenditures.
  • Arranged outings as part of recreational program.
  • Created and delivered recreational programs for small and large groups of residents.
  • Developed monthly life enrichment calendar and published electronically and in print.
  • Supervised Activities Assistant and conducted performance evaluations.
  • Networked with community organizations and leaders for volunteer opportunities and cooperative engagements.
  • Led efforts to conceive, develop and execute thematically aligned entertainment programming.
  • Conducted site visits, artist walkthrough and other pre-event meetings with third parties to explain event objectives, site restrictions and performance expectations.
  • Assigned work to staff, set schedules and motivated strong performance in key areas.
  • Developed and maintained connections with performers, agents and promoters to accumulate robust options for entertainment activation.
  • Inspected equipment and facilities for signs of wear or damage impacting safety.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Accomplished multiple tasks within established timeframes.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Assisted team with various marketing projects that would engage new leads and potential customers.
  • Conducted daily updates to social media profiles to boost company online presence.
  • Created informative and entertaining posts for client's Twitter, Facebook and Instagram pages.
  • Organized, coordinated and deployed monthly Family events while focusing on delivering superior customer service.
  • Managed administrative logistics of events planning, event booking and event promotions.
  • Coordinated schedules and timelines for events.
  • Coordinated florists, photographers and musicians during for events.
  • Performed event coordination for larger parties and gatherings.
Bensenville School District - Activity Director/Management Team Member
Bensenville, IL, 05/2020 - 07/2021
  • Designed wide variety of activities to stimulate interest, involvement and engagement of 35 residents.
  • Developed and lead intergenerational activities to encourage mental agility of patients.
  • Worked with nursing team to identify and document changes in patient mental acuity and physical abilities.
  • Planned resident outings and special events to mark holidays and celebrate special occasions.
  • Maintained running inventory of supplies for residents.
  • Developed monthly life enrichment calendar and published electronically and in print.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Adjusted job assignments and schedules to keep pace with long term care business needs, factoring in processes, employee knowledge and needs of residents.
  • Facility Tours for possible new residents and their family members.
  • Recruit and Coordinate Volunteers for Senior Living Facility
Living Hope Christian Preschool - Front Desk Receptionist/Customer Service Representative
City, STATE, 01/2020 - 04/2020
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Performed POS payments via Cash, Credit or Check, Quick Books invoicing, receive and post payments and used Data entry skills to implement updates to accounting system.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Scheduled client appointments for team of Nine professional tax accountants.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Operated 10-key calculators, computers, fax machines, copy machines and other office equipment to produce documents.
Northeast Health District Georgia Public Health District 10 - Assistant Preschool Director
City, STATE, 04/2019 - 01/2020


  • Established and optimized program schedules to cover planned needs while capitalizing on opportunities to improve student learning
  • Upheld sound financial principles to keep program operating within budget levels, maximizing resource utilization while minimizing costs
  • Stayed current on Fire codes and Childcare licensing guidelines to maintain compliant program operations in Georgia
  • Hired and mentored well-qualified job applicants for teaching and support staff roles
  • Collaborated on strategies to enhance student learning and behavior alongside parents and teaching staff
  • Modernized instructional plans and educational approaches to enhance student learning
  • Monitored social media and was Administrator for online Child Care App, Ticks and Tots. Our parents used this source for daily real time progress and tuition payment
  • Prepared year-end Child Care Tax documents for each family
  • Assisted with calculating salaries, rate changes, retroactive adjustments, overtime, bonus, vacation, and terminations
  • Managed payroll data entry and processing for 20 employees to comply with predetermined company guidelines
  • Updated employee files with new details such as changes in address or salary levels
  • Checked accrued hours against listed hours for leave time
Oglethorpe County Primary School - Administrative Assistant for Babies Can't Wait
City, STATE, 06/2015 - 04/2019
  • Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments
  • Routed incoming calls and faxes and drafted detailed messages to expedite response
  • Developed and updated spreadsheets and databases to track, analyze and report for referred clients
  • Process Developmental evaluation referrals for 10 counties in (BIBS) State computer and assign appropriate Service Coordinator depending on county
  • Create files, referral letter and mailing labels for each child referred. Create documents using Excel and Word,
  • Fax confidential records as needed to DFCS, Social Security and referral sources per HIPAA requirements
  • Process and notify parents of their child’s Eligibility or Ineligibility in the program
Company Name - Kindergarten Paraprofessional
City, State, 08/2007 - 09/2014
  • Introduced read-aloud literature to stimulate imagination and build comprehension and vocabulary.
  • Encouraged and prepared students to become independent readers through systematic, multi-sensory instruction in phonemic awareness and decoding skills.
  • Integrated outdoor education into lesson plans.
  • Instructed Kindergarten children on mathematical basics.
  • Observed and assessed student performance and charted progress.
  • Applied evidence-based practices for classroom management.
  • Cultivated language skills through use of traditional poems, nursery rhymes and riddles to help students develop comprehension, vocabulary and love of language.
  • Played games with students to increase understanding of subjects.
  • Organized classroom materials to help teachers prepare for daily instruction and activities.
  • Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
  • Monitored 20 students on field trips by overseeing various tasks, including roll call, Buddy system to keep youths safe in public settings.
  • Took attendance, graded assignments and maintained student records to assist teachers with administrative tasks and maintain smooth daily operations.
  • Performed special tasks such as picture schedules and sign language to help students with special needs learn and grow.
  • Tutored struggling students individually and in small groups to reinforce learning concepts.
  • Retained interest and maximized receptive learning by educating students using hands-on instructional techniques.
  • Encouraged dynamic and pleasant educational environment by promoting both gentle discipline and positive redirection.
  • Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Piedmont College
  • Pensacola Christian College
  • University of Georgia-Continuing Education
  • Athens Technical College
  • Madison County High School

Job Titles Held:

  • Activity Director/Management Team Member
  • Activity Director/Management Team Member
  • Front Desk Receptionist/Customer Service Representative
  • Assistant Preschool Director
  • Administrative Assistant for Babies Can't Wait
  • Kindergarten Paraprofessional


  • Associate of Arts
  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: