LiveCareer-Resume

front desk receptionist customer service representative resume example with 11+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Organized and Reliable Goal-oriented professional with excellent communication skills and proven ability to manage projects successfully. Focused on providing on-time and accurate departmental support and well-versed in operational practices professional environment. Skillfully use relationship-building talents and diplomatic communication style to forge long-lasting connections.

Skills
  • Customer focused-service
  • Front desk management
  • Business Operations
  • First Aid/CPR
  • Project Organization
  • Problem Resolution
  • Team Building
  • Relationship Development
  • MS Office
  • Multi-line phone proficiency
  • Employee time sheet processing
  • Filing
  • Office administration
  • Mail distribution
  • Time management
  • Supervising staff
  • Data Entry
  • Documentation and reporting
  • Event planning experience
Education
Piedmont College Athens, GA, Expected in Associate of Arts : Early Childhood Education - GPA :

Attended classes on campus 2014-2016

Pensacola Christian College Pensacola, FL Expected in : ABeka Certification - GPA :
  • Professional development completed for Abeka Preschool certification in 2005
University of Georgia-Continuing Education Athens, GA Expected in 05/2000 : Child Development Associate - GPA :
  • Professional development Course. Received Child Development Associate through the National Credentialing Program-Council for Early Childhood Professional Recognition. I had to create a portfolio, complete an oral interview and written exam.
Athens Technical College Athens, GA Expected in 12/1987 : Daycare Worker Certification - GPA :
Madison County High School Danielsville, GA Expected in 06/1987 High School Diploma : - GPA :
Work History
Children Of America - Activity Director/Management Team Member
Queens Village, NY, 07/2021 - Current
  • Performed assessments on activity programs to determine what specific activities were suitable.
  • Designed wide variety of activities to stimulate interest, involvement and engagement of patients.
  • Drafted budgets for programs and ordered materials that were needed for certain activities.
  • Worked with nursing team to identify and document changes in patient mental acuity and physical abilities.
  • Maintained running inventory of supplies and purchases to monitor budget expenditures.
  • Arranged outings as part of recreational program.
  • Created and delivered recreational programs for small and large groups of residents.
  • Developed monthly life enrichment calendar and published electronically and in print.
  • Supervised Activities Assistant and conducted performance evaluations.
  • Networked with community organizations and leaders for volunteer opportunities and cooperative engagements.
  • Led efforts to conceive, develop and execute thematically aligned entertainment programming.
  • Conducted site visits, artist walkthrough and other pre-event meetings with third parties to explain event objectives, site restrictions and performance expectations.
  • Assigned work to staff, set schedules and motivated strong performance in key areas.
  • Developed and maintained connections with performers, agents and promoters to accumulate robust options for entertainment activation.
  • Inspected equipment and facilities for signs of wear or damage impacting safety.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Accomplished multiple tasks within established timeframes.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Assisted team with various marketing projects that would engage new leads and potential customers.
  • Conducted daily updates to social media profiles to boost company online presence.
  • Created informative and entertaining posts for client's Twitter, Facebook and Instagram pages.
  • Organized, coordinated and deployed monthly Family events while focusing on delivering superior customer service.
  • Managed administrative logistics of events planning, event booking and event promotions.
  • Coordinated schedules and timelines for events.
  • Coordinated florists, photographers and musicians during for events.
  • Performed event coordination for larger parties and gatherings.
Bensenville School District - Activity Director/Management Team Member
Bensenville, IL, 05/2020 - 07/2021
  • Designed wide variety of activities to stimulate interest, involvement and engagement of 35 residents.
  • Developed and lead intergenerational activities to encourage mental agility of patients.
  • Worked with nursing team to identify and document changes in patient mental acuity and physical abilities.
  • Planned resident outings and special events to mark holidays and celebrate special occasions.
  • Maintained running inventory of supplies for residents.
  • Developed monthly life enrichment calendar and published electronically and in print.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Adjusted job assignments and schedules to keep pace with long term care business needs, factoring in processes, employee knowledge and needs of residents.
  • Facility Tours for possible new residents and their family members.
  • Recruit and Coordinate Volunteers for Senior Living Facility
Living Hope Christian Preschool - Front Desk Receptionist/Customer Service Representative
City, STATE, 01/2020 - 04/2020
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Performed POS payments via Cash, Credit or Check, Quick Books invoicing, receive and post payments and used Data entry skills to implement updates to accounting system.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Scheduled client appointments for team of Nine professional tax accountants.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Operated 10-key calculators, computers, fax machines, copy machines and other office equipment to produce documents.
Northeast Health District Georgia Public Health District 10 - Assistant Preschool Director
City, STATE, 04/2019 - 01/2020

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  • Established and optimized program schedules to cover planned needs while capitalizing on opportunities to improve student learning
  • Upheld sound financial principles to keep program operating within budget levels, maximizing resource utilization while minimizing costs
  • Stayed current on Fire codes and Childcare licensing guidelines to maintain compliant program operations in Georgia
  • Hired and mentored well-qualified job applicants for teaching and support staff roles
  • Collaborated on strategies to enhance student learning and behavior alongside parents and teaching staff
  • Modernized instructional plans and educational approaches to enhance student learning
  • Monitored social media and was Administrator for online Child Care App, Ticks and Tots. Our parents used this source for daily real time progress and tuition payment
  • Prepared year-end Child Care Tax documents for each family
  • Assisted with calculating salaries, rate changes, retroactive adjustments, overtime, bonus, vacation, and terminations
  • Managed payroll data entry and processing for 20 employees to comply with predetermined company guidelines
  • Updated employee files with new details such as changes in address or salary levels
  • Checked accrued hours against listed hours for leave time
Oglethorpe County Primary School - Administrative Assistant for Babies Can't Wait
City, STATE, 06/2015 - 04/2019
  • Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments
  • Routed incoming calls and faxes and drafted detailed messages to expedite response
  • Developed and updated spreadsheets and databases to track, analyze and report for referred clients
  • Process Developmental evaluation referrals for 10 counties in (BIBS) State computer and assign appropriate Service Coordinator depending on county
  • Create files, referral letter and mailing labels for each child referred. Create documents using Excel and Word,
  • Fax confidential records as needed to DFCS, Social Security and referral sources per HIPAA requirements
  • Process and notify parents of their child’s Eligibility or Ineligibility in the program
Company Name - Kindergarten Paraprofessional
City, State, 08/2007 - 09/2014
  • Introduced read-aloud literature to stimulate imagination and build comprehension and vocabulary.
  • Encouraged and prepared students to become independent readers through systematic, multi-sensory instruction in phonemic awareness and decoding skills.
  • Integrated outdoor education into lesson plans.
  • Instructed Kindergarten children on mathematical basics.
  • Observed and assessed student performance and charted progress.
  • Applied evidence-based practices for classroom management.
  • Cultivated language skills through use of traditional poems, nursery rhymes and riddles to help students develop comprehension, vocabulary and love of language.
  • Played games with students to increase understanding of subjects.
  • Organized classroom materials to help teachers prepare for daily instruction and activities.
  • Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
  • Monitored 20 students on field trips by overseeing various tasks, including roll call, Buddy system to keep youths safe in public settings.
  • Took attendance, graded assignments and maintained student records to assist teachers with administrative tasks and maintain smooth daily operations.
  • Performed special tasks such as picture schedules and sign language to help students with special needs learn and grow.
  • Tutored struggling students individually and in small groups to reinforce learning concepts.
  • Retained interest and maximized receptive learning by educating students using hands-on instructional techniques.
  • Encouraged dynamic and pleasant educational environment by promoting both gentle discipline and positive redirection.
  • Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.

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Resume Overview

School Attended

  • Piedmont College
  • Pensacola Christian College
  • University of Georgia-Continuing Education
  • Athens Technical College
  • Madison County High School

Job Titles Held:

  • Activity Director/Management Team Member
  • Activity Director/Management Team Member
  • Front Desk Receptionist/Customer Service Representative
  • Assistant Preschool Director
  • Administrative Assistant for Babies Can't Wait
  • Kindergarten Paraprofessional

Degrees

  • Associate of Arts
  • High School Diploma

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