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Front Desk Receptionist Resume Example

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FRONT DESK RECEPTIONIST
Summary

Polite and accommodating server bringing 5 years of experience in hospitality settings. Sincere and helpful when working with guests, families and VIPs to promote satisfaction and brand loyalty. Knowledgeable about handling reservations and accounting functions with little oversight.

Skills
  • Oral and writing communication
  • Analytical mastery
  • Keenness of insight
  • Administrative skills
  • Correspondence typing
  • Listening skills
  • Hospitality services
  • Cash transactions
  • Office supplies ordering
  • Appointment confirmation
  • Meeting arrangements
  • Customer assistance and interaction
Experience
Company Name | City, StateFront Desk Receptionist08/2019 - 02/2020
  • Offered exceptional services and support to team members and guests, maximizing productivity and customer satisfaction.
  • Signed for packages, recorded all deliveries and distributed to inter-company personnel.
  • Operated multi-line switchboard for busy office and routed incoming calls to correct individuals.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
  • Processed and prepared memos, correspondence, travel vouchers and other documents, routing them to appropriate personnel.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions.
  • Computed guest billings and posted charges to room accounts.
  • Responded to inquiries and room requests made online, by phone or email.
  • Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
Company Name | City, StateLead Counter04/2017 - 07/2019
  • Managed and ordered supplies to maintain inventory stock.
  • Provided information to shipping and receiving personnel regarding inventory stock.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Informed customers of final bill tab and processed form of payment.
  • Restocked workstation with supplies and communicated out of stock items to management.
  • Processed credit card payments and gave counter slips to customers for signatures.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
  • Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
  • Reviewed contents on food trays to check receiving complete order.
  • Completed opening, closing and shift change tasks to promote store efficiency.
  • Served drinks and prepared specialty beverages.
  • Resolved customer concerns and relayed relevant information to supervisor.
  • Received food orders from individuals and explained offerings.
Company Name | City, StateCashier02/2016 - 04/2017
  • Informed customers of final bill tab and processed form of payment.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
  • Processed credit card payments and gave counter slips to customers for signatures.
  • Washed, peeled, cut and measured recipe ingredients.
  • Carried pans, kettles and trays of food to and from work stations, stove and refrigerator in accordance with safety standards.
  • Performed prep work such as washing, peeling, cutting and seeding fruits and vegetables.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
Company Name | City, StateLine Cook01/2015 - 01/2016
  • Kept stations stocked and ready for use to maximize productivity.
  • Followed proper food handling methods and maintained correct temperature of food products resulting in consistently high scores on health inspections.
  • Maintained consistent quality and high accuracy when preparing identical dishes every day.
  • Restocked all food items throughout shift to guarantee cooks had all necessary ingredients needed for service.
  • Precooked garnishes such as bacon pieces for later use to top off fresh dishes.
  • Recorded and reported status of various ingredient stock levels to notify manager to reorder products.
  • Operated fryers and grills according to instructions to maintain safety and food quality.
  • Grilled and deep fried various foods, including meats, potatoes and fish.
  • Maintained hygienic kitchen by regularly mopping, disinfecting workspace and washing all utensils and glassware.
  • Set up and performed initial prep work for food items such as soups, sauces and salads.
  • Developed new recipes based on knowledge of consumer tastes, ideal nutritional needs and budgetary considerations.
Education and Training
Wewoka High School | City, StateHigh School Diploma06/2015
Accomplishments
  • Consistently maintained high customer satisfaction ratings.
Activities and Honors
  • Member, Alumni Association
  • Member, Small Business Association (2015 - present)
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Resume Overview

School Attended

  • Wewoka High School

Job Titles Held:

  • Front Desk Receptionist
  • Lead Counter
  • Cashier
  • Line Cook

Degrees

  • High School Diploma

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