Front Desk Receptionist Resume Example Original Groomer Barbershop

Yaritza

Cartagena

Professional Summary

Seasoned Hospitality professional competent in keeping guest needs balanced with business targets. Highly organized in handling administrative functions, leading teams and coordinating facility services. Smooth and efficient multitasker and planner. Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Seasoned Retail Sales Associate committed to providing high-quality service and superior guest experiences. Positive and infectious personality with excellent interpersonal and relationship-building skills. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Able to enhance customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Skills

Scheduling
Telephone etiquette
Office administration
Sensitive information handling
Problem-solving
Call forwarding

Sorting and labeling
Decision-making abilities
Data entry
Problem-solving skills
Cash handling

Education

Charles E. Shea High SchoolPawtucket, RI01/2012High School Diploma

Work History

Original Groomer Barbershop- Front Desk Receptionist
Pinellas Park, FL11/2019 - Current

Politely welcomed arriving guests, providing room keys and information on amenities and policies.
Confirmed relevant guest information and payment methods to prevent fraud.
Welcomed each new arrival pleasantly and confirmed reservations and identification.
Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Updated customer accounts with add-on room charges, including minibar use and room service bills.
Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
Welcomed patrons and immediately offered assistance by asking open-ended questions.
Maintained transaction security by verifying payment cards against identification.
Received packages and mail at front desk and dispersed to correct employees.

Lincare Holdings Inc.- Customer Service Representative
Clearwater, FL01/2016 - 01/2018

Educated customers on promotions to enhance sales.
Compiled customer feedback and recommended service delivery improvements to management.
Answered customer telephone calls promptly to avoid on-hold wait times.
Evaluated account and service histories to identify trends, using data to mitigate future issues.
Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Responded to customer requests for products, services and company information.
Consulted with outside parties to resolve discrepancies and create effective solutions.
Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Offered advice and assistance to customers, paying attention to special needs or wants.
Communicated with vendors regarding back order availability, future inventory and special orders.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Tapped cultural knowledge and relationship-building skills to assist customers with explaining issues.

Bank Of America- Customer Service Representative
Riverside, RI01/2012 - 01/2016

Compiled customer feedback and recommended service delivery improvements to management.
Educated customers on promotions to enhance sales.
Answered customer telephone calls promptly to avoid on-hold wait times.
Evaluated account and service histories to identify trends, using data to mitigate future issues.
Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Regularly exceeded daily sales and product add-on quotas.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Responded to customer requests for products, services and company information.
Consulted with outside parties to resolve discrepancies and create effective solutions.
Achieved sales targets regularly with solid promotional and cross-selling skills.
Managed numerous translation requests each day with positive and upbeat communication style to uncover and handle customer needs.

Resume Overview

Companies Worked For:

Original Groomer Barbershop
Lincare Holdings Inc.
Bank Of America

School Attended

Charles E. Shea High School

Job Titles Held:

Front Desk Receptionist
Customer Service Representative

Degrees

High School Diploma

Front Desk Receptionist Resume Example

Resume Score: 80%

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