Front Desk Receptionist Resume Example Towneplace Suites

FRONT DESK RECEPTIONIST

Summary

To Obtain a Position Where I can Maximize my multilayer skills. I am self-motivated Hardworking and reliable with extensive Customer Service skills In Office administrative and clerical problem solver who works well independently and contributes to the team spirit with, Reputation for forging effective working relationships with the public. management and co works at all levels, along with having good communication skills as well, always demonstrating a positive, friendly and helpful attitude.

Skills

Communication
Team building
Analytical
Coordination
Work ethic
Troubleshooting
Flexible
Customer service

Organizational skills
Problem resolution
Clerical
Multitasking
Supervision
Planning
Leadership

Experience

Front Desk Receptionist09/2017 to CurrentTowneplace Suites Macon, GA

Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
Transmitted information or documents to customers, using computer, mail or facsimile machine.
Created and optimized employee schedules to secure proper coverage for all shifts.
Monitored reservations to track incoming parties and special events.
Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
Computed guest billings and posted charges to room accounts.
Offered exceptional services and support to team members and guests, maximizing productivity and customer satisfaction.
Operated multi-line switchboard for busy office and routed incoming calls to correct individuals.
Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
Coordinated front desk operations and diligently helped all in-person visitors and callers with knowledgeable assistance.
Solved minor customer issues and escalated major problems immediately to [Job Title].
Handled payment processing duties and provided customers with receipts and proper bills and change.

Front Desk Receptionist05/2008 to 03/2020TowneplaceWoodspring SuitesMacon, GA

Processed incoming reservation calls and applied up-selling techniques to inform callers of premium services.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Responded to inquiries and room requests made online, by phone or email.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Solved minor customer issues and escalated major problems immediately to [Job Title].
Facilitated front desk operations for busy high-volume hotel.
Posted room charges such as food, liquor and telephone calls based on individual customer actions.
Set guest and group reservations and processed check-ins and check-outs.
Balanced accounts and conducted nightly audits to keep bookkeeping current.
Coordinated front desk operations and diligently helped all in-person visitors and callers with knowledgeable assistance.
Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
Operated multi-line switchboard for busy office and routed incoming calls to correct individuals.
Signed for packages, recorded all deliveries and distributed to inter-company personnel.
Shared information with patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
Managed customer complaints and rectified issues to complete satisfaction.
Processed and prepared memos, correspondence, travel vouchers and other documents, routing them to appropriate personnel.

Warehouse Supply Specialist02/2016 to 05/2018Tractor SupplyMacon, GA

Inspected incoming inventory and rejected damaged or incorrect goods.
Prepared inventory reports.
Organized and stored items in warehouse using pallet jacks and hand trucks.
Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
Demonstrated great teamwork skills with staff members involved in production and transport.
Communicated effectively with members of public in often crowded and noisy environments.
Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
Monitored work areas for cleanliness and functionality and removed obstacles to promote safe work environment.
Bent, lifted, opened, and move products weighing up to 50 pounds.
Navigated powered lift trucks safely to move items throughout warehouse and reduce injury risk.
Replenished inventory with focus on addressing customer needs.
Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked.
Operated forklift to elevate or place merchandise in appropriate areas.
Reordered stock to replenish inventory without interruption to production
Identified safety hazards and notified management to determine proper resolution of issues.

Front Desk Receptionist05/2013 to 11/2016Courtyard by MarriottMacon, GA

Handled payment processing duties and provided customers with receipts and proper bills and change.
Responded to inquiries and room requests made online, by phone or email.
Delivered key administrative support to coworkers, taking on additional tasks during peak times.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Assisted Breakfast with various tasks, including making Coffee and serving.
Solved minor customer issues and escalated major problems immediately to [Job Title].
Facilitated front desk operations for busy high-volume hotel.
Posted room charges such as food, liquor and telephone calls based on individual customer actions.
Set guest and group reservations and processed check-ins and check-outs.
Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
Offered exceptional services and support to team members and guests, maximizing productivity and customer satisfaction.
Computed guest billings and posted charges to room accounts.
Monitored reservations to track incoming parties and special events.
Conducted market surveys and industry studies to identify need and demand for new clientele.
Secured guest valuables in main safe or individual boxes.
Protected team members and guests from accidents by following safety protocols and proactively monitoring all building areas for hazards.
Worked with the and GM to meet all incoming guest needs, smooth check-in processes and maximize satisfaction.
Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.

Education and Training

High School Diploma06/1987Central High School Macon Ga

Resume Overview

Companies Worked For:

Towneplace Suites
TowneplaceWoodspring Suites
Tractor Supply
Courtyard by Marriott

School Attended

Central High School

Job Titles Held:

Front Desk Receptionist
Warehouse Supply Specialist

Degrees

High School Diploma 06/1987

Front Desk Receptionist Resume Example

Resume Score: 80%

DISCLAIMER

Resume Overview

Create a job alert for [job role title] at [location].

Similar Resumes