Front Desk Receptionist Resume Example Laquinta Inn & Suites

FRONT DESK RECEPTIONIST

Professional Summary

Highly organized Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Skills

G Suite knowledgeable
Professional demeanor
Office administration
Correspondence distribution
Accounts payable and receivable
Customer/Client relations
Multi-line telephone systems
Data entry
Conflict resolution

Customer-service oriented
Verbal and written communication
Mail handling
Organization skills
Time management
Personable and outgoing
Punctual
Multitasking strengths

Work History

Front Desk Receptionist | LaQuinta Inn & Suites - Catoosa , OK09/2019 - Current

Politely welcomed arriving guests, providing room keys and information on amenities and policies.
Promptly answered multi-line phone system and greeted callers enthusiastically.
Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Confirmed relevant guest information and payment methods to prevent fraud.
Welcomed each new arrival pleasantly and confirmed reservations and identification.
Carefully transcribed phone messages and relayed to appropriate personnel within 5] minutes of each call.
Protected guest valuables with main safe or in individual boxes to maximize security.
Promoted local entertainment and sporting events and offered details to assist patrons.
Oversaw fast-paced front desk operations at busy Hotel] facility with as many as 134 nightly guests.
Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
Maintained financial accuracy by collecting deposits, fees and payments.
Used Softhotel and Synixs to process reservations, check-ins and check-outs.
Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Resolved customer issues quickly and notified General Manager immediately when problems escalated.
Maintained transaction security by verifying payment cards against identification.

Private Caregiver | Willia Jones - Claremore, OK07/2018 - 09/2020

Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Kept patients mentally alert by entertaining, conversing and reading aloud to patients.
Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.

Receptionist | Private Tax Preparer - Claremore, Oklahoma01/2016 - 05/2018

Collected and distributed messages to team members and managers to support open communication and high customer service.
Routed incoming mail and messages to relevant personnel without delay.

Receptionist | Reliable Manufacturing - Verdigris, OK05/2012 - 03/2014

Collected and distributed messages to team members and managers to support open communication and high customer service.
Routed incoming mail and messages to relevant personnel without delay.
Liaised with vendors, contractors and professional services personnel to ensure proper processing of orders in alignment with needs and specifications of management.
Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs.
Kept reception area clean and neat to give visitors positive first impression.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Provided clerical support to 5] company employees by copying, faxing and filing documents.
Entered daily data in computer systems and documented office activities.
Acted as first point of contact and set appointments for prospective clients.

Education

Claremore High School - Claremore, OK05/1989High School Diploma

Resume Overview

Companies Worked For:

LaQuinta Inn & Suites
Willia Jones
Private Tax Preparer
Reliable Manufacturing

School Attended

Claremore High School

Job Titles Held:

Front Desk Receptionist
Private Caregiver
Receptionist

Degrees

High School Diploma

Front Desk Receptionist Resume Example

Resume Score: 80%

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