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front desk receptionist resume example with 18 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

I am hardworking, positive attitude, I am a team player. I have a lot of years experience dealing with people. I am a people person. I am self taught typer, so not real fast, I have computer skills, and willing to learn more due to every business is different, I adopt to situations pretty fast. Strong attentions to details along with terrific telephone skills.

Skills
  • Positive Attitude and Energetic
  • Attention to Detail
  • Administrative Support
  • Multi-Line Phone Systems
  • Multitasking and Prioritization
  • Reliable and Punctual
  • Courteous and Professional
  • Prioritization and Time Management
  • Appointment Scheduling
  • Customer Service-Oriented
  • Visitor and Customer Relations
  • Call Answering and Routing
  • Inventory Management
  • Customer Service
  • Administrative Skills
  • Customer Assistance and Interaction
  • Team Collaboration
  • Front Office Management
  • Have some compture skills , but willing to learn
Experience
Front Desk Receptionist, 06/2022 to 07/2022
MetabankFranklin, TN,
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
  • Responded to inquiries and room requests made online, by phone and via email.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Coordinated meetings, scheduling conference rooms and sending calendar invitations to attendees.
  • Greeted visitors to provide information and direct to appropriate personnel.
  • Preserved office security by following safety procedures and controlling access via reception desk.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Answered phone calls, provided information and connected callers to appropriate personnel.
  • Answered office phone and emails to schedule appointments, answer questions and document information.
  • Greeted incoming patients and verified paperwork to manage smooth intake processes.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Pulled and organized requested documentation.
Front Desk Receptionist, 07/2021 to 07/2022
MetabankScottsdale, AZ,
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Greeted visitors to provide information and direct to appropriate personnel.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Answered and directed incoming calls using multi-line telephone system.
  • Answered phone calls, provided information and connected callers to appropriate personnel.
  • Maintained front office cleanliness and organized supplies to increase productivity.
  • Updated and recorded customer or client information to maintain accounts.
Front Office Associate, 05/2011 to 02/2021
The Church Of Jesus Christ Latter-Day SaintsMeridian, ID,
  • Greeted customers upon entry to facility to promote positive relations.
  • Handled cash transactions, verified credit cards and processed vouchers.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Fielded customer complaints, researched issues and implemented solutions to boost satisfaction.
  • Welcomed large volume of guests and improved overall customer service.
  • Promoted office safety and security by confirming guests and maintaining visitor log book.
  • Conducted transactions, confirming patient information and processing according to standard protocol.
  • Responded promptly to customer emails regarding [Type] questions, typically within [Timeframe].
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Managed office supply inventory by checking stock levels and reordering products.
  • Built and managed relationships with network of [Number] vendors and suppliers.
  • Collected copays and account balance payments and updated account records.
  • Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
Department Manager, 02/2004 to 12/2015
New York UniversityBrooklyn, NY,
  • Worked closely with sales associates to complete tasks.
  • Followed safety protocols and company processes and procedures.
  • Enforced safety rules and other policies to protect employees and minimize company liability.
  • Performed opening and closing duties as part of management team and handled cash management.
  • Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Supervised [Number] full-time and [Number] part-time employees.
  • Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
  • Handled shift overstock, restocking and inventory control.
  • Balanced workloads to meet targets without overtaxing employees.
  • Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
  • Grew department's team and technical capabilities with hiring and training of talented individuals.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Education and Training
High School Diploma: , Expected in to Temple High School - Temple, TX
GPA:

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Resume Overview

School Attended

  • Temple High School

Job Titles Held:

  • Front Desk Receptionist
  • Front Desk Receptionist
  • Front Office Associate
  • Department Manager

Degrees

  • High School Diploma

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