LiveCareer-Resume

front desk receptionist resume example with 3+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Upbeat Associate with experience attending to customer needs and requests while maintaining smooth front reception operations. Polite and well-spoken when anticipating and addressing needs of guests and coworkers. Offers background delivering first-rate customer service.

Skills
  • Positive Attitude and Energetic
  • Email and Telephone Decorum
  • Customer Assistance and Interaction
  • Verbal and Written Communication
  • Prioritization and Time Management
  • Visitor and Customer Relations
  • Courteous and Professional
  • Customer Service
  • Listening Skills
  • Technologically Savvy
  • Multitasking and Prioritization
  • Customer Service-Oriented
  • Microsoft Office
  • Greeting and Seating Clients
  • Attention to Detail
  • Team Collaboration
  • Customer Complaint Resolution
  • Hospitality Services
  • Conflict Management
  • Fluent in English and Creole
  • Reliable and Punctual
  • Oral and Writing Communication
  • Analytical Mastery
  • Keenness of Insight
Experience
Front Desk Receptionist, 08/2021 - Current
North East Medical Service Daly City, CA,
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Responded to inquiries and room requests made online, by phone and via email.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Maintained professional tone at all times, including during peak rush hours.
  • Answered [Number] calls per day and directed calls to appropriate individual.
  • Greeted customers, answered general questions and directed to appropriate locations.
Food Runner, 06/2021 - 09/2022
Park House Dallas Dallas, TX,
  • Completed final preparations of dishes and quickly delivered items to customers.
  • Gained broad base knowledge in restaurant operations, both front-of-house and back-of-house.
  • Memorized dining room floor plans and understood seat number system.
  • Monitored inventory to provide needed supplies to servers and bartenders.
  • Relayed orders and special requests to cooks.
  • Assisted servers to optimize guest dining experience.
  • Responded quickly to customer concerns and escalated major issues to management.
  • Offered insight into menu items to answer customer questions.
  • Reset tables between guests, refilled condiments and wiped down surfaces.
  • Offered product samples, answered questions and suggested products.
  • Stocked displays with new and transferred merchandise.
  • Supported serving staff in delivering accurate and well-presented food orders.
  • Applied proactive and resourceful nature to create pleasant guest experiences.
  • Greeted guests with friendliness and professionalism.
  • Suggested additional items and offered samples of weekly promotional items to increase store sales.
  • Effectively multitasked within fast-paced environment.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Observed tables to tend to guest needs and identify customer service opportunities.
Front Desk Receptionist, 02/2020 - 02/2021
North East Medical Service San Jose, CA,
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Maintained professional tone at all times, including during peak rush hours.
  • Scheduled [Type] appointments for [Job title] staff.
  • Handled multi-line phone system and directed calls and messages for staff of [Number].
  • Answered [Number] calls per day and directed calls to appropriate individual.
  • Drafted business correspondence, memos and meeting minutes.
  • Managed complex schedules and travel arrangements for personnel.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Updated databases and spreadsheets to promote access to information.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Gathered, sorted, distributed and sent mail and packages.
  • Maintained important files, running reports and delivering updates on occupancy and revenue.
  • Scheduled meetings and meeting rooms for staff, corporate partners and customers.
  • Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
  • Showed off dining areas, pool, spa and fitness center to prospective and current guests.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Responded to inquiries and room requests made online, by phone and via email.
  • Processed memos, client correspondence, travel vouchers and other documents, routing to appropriate personnel as necessary.
Line Cook, 02/2020 - 02/2021
Grand Casino Onamia, MN,
  • Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service.
  • Kept stations stocked and ready for use to maximize productivity.
  • Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.
  • Followed proper food handling methods and maintained correct food temperature for high scores on health inspections.
  • Grilled and deep fried various foods from meats to potatoes.
  • Set up workstations with needed ingredients, utensils and cooking equipment.
  • Followed proper food handling methods and maintained correct temperature of food products.
  • Operated fryers and grills according to instructions to maintain safety and food quality.
  • Cooked multiple orders simultaneously during busy periods.
  • Carried pans, kettles and trays of food to and from work stations, stove and refrigerator.
  • Assisted in food inventory and control while properly receiving and storing delivered items.
  • Seasoned and cooked food according to recipes or personal judgment and experience.
  • Maintained hygienic kitchen with regular mopping, disinfecting workspace and washing utensils and glassware.
  • Maintained consistent quality and high accuracy when preparing identical dishes every day.
Food Service Worker, 01/2019 - 03/2020
Chagrin Falls Exempted Village Schools Chagrin Falls, OH,
  • Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
  • Maintained order and cleanliness of work areas to conform with health codes.
  • Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
  • Washed, peeled and seeded fruits and vegetables.
  • Sought out and implemented methods to improve food service and team performance.
  • Carried pans, kettles and trays of food to and from work stations, stove and refrigerator.
  • Followed recipes and customer requests to prepare high-quality, delicious meals.
  • Coordinated guest relations to boost satisfaction and brand loyalty.
  • Received food orders from individuals and explained offerings.
  • Adjusted cooking methods and ingredients to accommodate dietary restrictions and food allergies.
  • Acquired new skills to support team and further accommodate customer needs.
  • Gathered ingredients and cleaned and cut food items to prep recipes.
  • Stored perishable food items in freezer or refrigerator to protect from spoilage.
  • Monitored inventory to keep adequate stock of food items and supplies.
  • Controlled portion sizes and garnishing to optimize cost controls.
Associate, 11/2018 - 01/2019
Morgan Stanley Cincinnati, OH,
  • Built and maintained relationships with peers and upper management to drive team success.
  • Collected and coded various documents to prepare for filing, storage and processing.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Opened, sorted and distributed incoming mail and processed outgoing mail.
  • Contributed to [Area of expertise] success by accurately coordinating records, supplies and paperwork.
  • Wrote reports and correspondence from dictation and handwritten notes to streamline operational planning.
  • Maintained positive working relationship with fellow staff and management.
  • Worked with vendors to obtain quotes, negotiate contracts and handle [Number] shipments per week.
Education and Training
High School Diploma: , Expected in 05/2018
-
Boca Raton Community High School - Boca Raton, FL
GPA:
Status -
  • Honor Roll all semesters 2017-2018
  • 3.5 GPA
  • Ranked in Top 20% of class
Bachelor of Arts: Undecided , Expected in
-
Palm Beach State College - Boca Raton, FL,
GPA:
Status -

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Resume Overview

School Attended

  • Boca Raton Community High School
  • Palm Beach State College

Job Titles Held:

  • Front Desk Receptionist
  • Food Runner
  • Front Desk Receptionist
  • Line Cook
  • Food Service Worker
  • Associate

Degrees

  • High School Diploma
  • Bachelor of Arts

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