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front desk receptionist resume example with 7+ years of experience

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Jessica Claire
Highly Skilled and Experienced Customer Rep. and/or Technical Support Specialist
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Personable, friendly and solution-oriented Customer Service Rep./Technical Support Specialist with over [4+] years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.

Skills
  • Multi-Line Phone Systems
  • Customer Service-Oriented
  • Data Entry and Database Software
  • Appointment Scheduling
  • Verbal and Written Communication
  • Reliable and Punctual
  • Positive Attitude and Energetic
  • Documentation and Reporting
  • Prioritization and Time Management
  • Microsoft Office
  • Customer Complaint Resolution
  • Computer Proficiency
  • Calendar Management
  • Microsoft Office Suite
  • Call Answering and Routing
  • Customer Service
  • Greeting and Seating Clients
  • Scheduling and Calendar Management
  • Multitasking and Prioritization
  • Attention to Detail
  • Oral and Writing Communication
  • Hospitality Services
  • Correspondence Typing
  • Office Supplies Ordering
  • Conflict Management
  • Cash Transactions
  • Appointment Confirmation
  • Listening Skills
  • Effective Planning
  • Team Collaboration
  • Front Office Management
  • Customer Assistance and Interaction
  • Dish Preparation
  • Dining Customer Service
  • Food Safety Understanding
  • Dining Room Cleaning and Upkeep
  • Conflict and Complaint Resolution
  • Ability to Lift 30 Pounds
  • Menu Recommendations
  • Food Safety Standards
  • Food and Beverage Service
  • Warm and Friendly
  • Transactions and Cash Handling
  • PPE Guideline Compliance
  • Cool Under Pressure
  • Cash Handling
  • POS Systems
  • Reliable and Responsible
  • Honest and Ethical
  • Price Identification
  • Policies and Procedures
  • Cash Register Operations
  • Shipment Procedures
  • Payment Processing
  • Product Scanning
  • Pricing and Markdowns
  • Inventory Stocking
  • Product Location
  • Customer Transactions
  • Detail-Oriented
  • Problem Solving
  • Feedback Acceptance
  • Merchandise Packaging
  • Honest and Dependable
  • Employee Training
  • Cash Drawer Balancing
  • Loss Prevention
  • Merchandise Restocking
  • Credit and Cash Transactions
  • Issue Resolution
  • Scanner Operations
  • Customer Assistance
  • Ordering and Stocking
  • Cash Management
  • Cash Counting Machine Operations
  • ID Verification
Experience
06/2011 to 03/2015 Front Desk Receptionist Four Seasons Hotels Inc | Boston, MA,
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Signed for packages, recorded deliveries, and distributed to personnel.
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Answered phone calls, provided information to callers and connected callers to appropriate people.
  • Answered office phone and emails to schedule appointments, answer questions, and document information.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Pulled and organized requested documentation.
  • Sorted incoming mail and directed to correct personnel each day.
  • Maintained front office cleanliness and organized supplies to increase productivity.
  • Determined needs of visitors and provided information or solutions.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Communicated with outside offices to obtain records and transfer files for service needs.
  • Prepared shipping packages by printing packing labels and verifying orders.
  • Managed office duties and basic administrative tasks, organized and cleaned work space, ordered materials and answered phone calls.
04/2008 to 01/2010 Cashier/Customer Service Representative/Shelf Stocker E-Z Mart Stores Inc. | City, STATE,
  • Operated cash register, collected payments, and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts, and provided change.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Helped with purchases, locating items and signing up for rewards programs.
  • Inspected store products for damage and obtained item replacements for customers.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Disseminated information to customers regarding account updates, new service additions, and promotional offers.
  • Recommended complementary and discounted items to customers to increase sales.
  • Tracked company inventories, moved excess stock, and arranged products to improve sales.
  • Engaged customers with friendly smile and knowledgeable support to promote sales and build loyalty.
  • Processed customer purchases and returns via cash and credit card.
  • Built relationships with repeat customers to encourage loyalty.
  • Stocked merchandise and completed sales floor recovery tasks to maintain readiness for new customers.
  • Met all physical requirements with regular standing, lifting and reaching to move heavy boxes and full merchandise racks.
  • Asked detailed questions to determine appropriate items to fill customer needs.
  • Ordered new product to keep popular items well-stocked.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Answered incoming telephone calls to provide store, products, and services information.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Trained new employees on procedures and policies to maximize team performance.
  • Removed expired and overripe items to provide freshest options and eliminate health risks.
  • Processed payments and bagged items for customer check out.
  • Maintained current and accurate inventory with cycle counts and audits.
  • Checked delivered merchandise and order information to verify shipment accuracy.
  • Maintained neat, safe, and orderly workspace to prevent accidents and injuries.
  • Received incoming product deliveries and relocated to storage shelves, coolers, or bins.
  • Lifted materials of varied weights on regular basis.
  • Moved and rebuilt shelves, racks, and displays to increase visibility of merchandise.
  • Counted and stocked different types of merchandise to comply with inventory control tag requirements.
09/2005 to 12/2007 Restaurant Waitress/Restaurant Hostess/Customer Service Specialist Shoney's Restaurant | City, STATE,
  • Improved customer service wait times to mitigate complaints.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Relayed customer feedback to cross-functional teams to improve products and services.
  • Analyzed customer activity to promote safe and secure environment.
  • Answered incoming telephone calls to provide store, products, and services information.
  • Satisfied customers by topping off drinks and offering condiments, napkins, and other items.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
  • Prepared salads, appetizers, and garnishes to assist kitchen staff.
  • Arranged place settings with clean tablecloths, napkins, and tableware to prepare for incoming guests.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet, and tidying up server stations.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Stocked server areas with supplies before, during and after shifts.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Completed opening and closing checklists to facilitate smooth restaurant operations.
  • Calculated charges, issued table checks, and collected payments from customers.
  • Transported dirty tableware from dining room to dishwashing area for proper cleaning.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Cleaned and restocked counter areas, replenished cash drawer, and checked server supplies to facilitate operations.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Resolved customer service and food-related issues to maintain guest satisfaction.
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.
  • Managed daily card and cash transactions, maintaining payment records and investigating discrepancies.
  • Set up and decorated menu marketing boards with current meal and drink specials.
  • Collected reservation information and communicated updates to guests via mobile device or in-person.
Education and Training
Expected in 08/2008 to to GED | Airport High School, West Columbia, SC GPA:
  • Honor Roll [All Semesters and 2 years]
  • Ranked in Top Tests Scores and Top Essay of class
Expected in to to | Register Nursing Orangeburg Calhoun Technical College, Orangeburg, SC GPA:
Languages
English:
Native/ Bilingual
Negotiated:
Accomplishments
  • Consistently maintained high customer satisfaction ratings.
  • Promoted from Customer Service Rep. to Technical Support Specialist, in less than 12-months
Additional Information

Having so much ambition to outdo mys not only my employer but also continue to obbtain the up most productive, most well maintained and most determined

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Resume Overview

School Attended

  • Airport High School
  • Orangeburg Calhoun Technical College

Job Titles Held:

  • Front Desk Receptionist
  • Cashier/Customer Service Representative/Shelf Stocker
  • Restaurant Waitress/Restaurant Hostess/Customer Service Specialist

Degrees

  • GED
  • Some College (No Degree)

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