front desk receptionist resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Communicative customer service professional motivated to maintain client satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with conflict mediation paired with outstanding active listening and multitasking abilities.

  • POS system operation
  • Team Leadership
  • Conflict mediation
  • Multi-line telephone skills
  • Office equipment operations
  • Multitasking and prioritization
  • Data entry
  • PC proficient
  • Tech-savvy
  • Clerical
  • Communication
  • Reliable and trustworthy
  • Microsoft Office
  • HIPAA guidelines
  • Telephone etiquette
  • Organization
Front Desk Receptionist, 06/2021 to Current
Sea Mar Community Health CentersLacey, WA,
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Scheduled appointments and keeps Team calendar up to date
  • Assembled staff policies and procedures in collaboration with supervisors and county staff
  • Ensured completion of new client forms, office policies, and legally required documents
  • Sent reminders about workshops and appointments to active and potential clients
  • Checked clients in upon arrival for appointments
  • Welcomed visitors and clients to front desk and engaged in friendly conversations while conducting check-in process.
  • Took minutes during meetings
  • Entered insurance, demographics and health history into patient database.
  • Compiled physical and digital documents, charts and reports.
  • Protected patients by observing strict HIPAA guidelines.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Worked independently on various projects handed down from Program Managers
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
Store Support Supervisor, 09/2019 to 06/2021
Whole FoodsMontgomery, AL,
  • Resolved guest concerns or complaints and kept fellow supervisors informed of escalating situations.
  • Responded to customer inquiries and delivered appropriate information after carefully researClaireg issues.
  • Answered phones and directs calls to the destined departments promptly and courteously
  • Trained and developed 30+ Team Members through constructive feedback and focus on long-term career growth.
  • Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
  • Identified appropriate solutions to minimize issues and quickly solve problems.
  • Used Point of Sale register system to complete transactions.
  • Ensured balancing of all reports, including EFT and sales
  • Created daily schedules that are cohesive with the needs of the store and the needs of Team Members on Excel
  • Created reports that represent sale goals for the department
  • Did daily inventory of supplies and orders what is needed for day to day operations
  • Phone screened potential new hires
  • Oversaw candidates applications to determine if they are the right fit for our team
Store Support Team Member, 02/2019 to 09/2019
Home DepotCary, NC,
  • Follows all cash handling procedures – meeting and exceeding regional cashier variance policy
  • Checks out customer groceries efficiently and accurately
  • Follows and complies, or ensures compliance, with established procedures, including Weights and
  • Easures, health and sanitation, and safe work practices
  • Provides excellent customer service, addresses needs of customers in a timely and effective manner, and models suggestive selling techniques; answers phones and pages promptly and courteously
  • Knowledge and ability to do the opening and closing tasks efficiently to make the store ready for the day or for the next morning
  • Keep register area clean and stocked with receipt tape, tape for the tape dispenser, and bags of all sizes for groceries
  • Handled administrative duties as assigned
Barista, 06/2016 to 01/2018
Caesars Entertainment CorporationBettendorf, IA,
  • Operated cash register, collected payments, and provided accurate change.
  • Maintained calm demeanor during high-volume periods.
  • Repaired minor issues with equipment and handled troubleshooting tasks to keep maClairees operational.
  • Supported highest standards of conduct and service to support company reputation.
  • Memorized official and off-menu coffee and tea preparations.
  • Checked temperatures of freezers, refrigerators and heating equipment.
  • Described menu items to customers and suggested products based on stated preferences.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Received and accurately processed customer payments.
Education and Training
High School Diploma: , Expected in 06/2016 to Cupertino High School - Cupertino,
AS: Psychology, Expected in to De Anza College, School - Cupertino, CA

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Resume Overview

School Attended

  • Cupertino High School
  • De Anza College, School

Job Titles Held:

  • Front Desk Receptionist
  • Store Support Supervisor
  • Store Support Team Member
  • Barista


  • High School Diploma
  • AS

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