front desk receptionist resume example with 5+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Dedicated with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration. Welcoming clerical professional experience in office setting assisting customers and teammates. Positive and upbeat attitude while greeting and interacting with customers, answering calls, keeping organized filing systems. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
Skills
Time Management
Packaging and Mail Receiving
Word Processing
Office Management
Verbal and Written Communication
Meeting Arrangements
Meeting Scheduling
Staff Management
Expense Reporting
Team Collaboration
Sorting and Labeling
Customer Assistance
Mail Handling
Multi-Line Telephone Systems
Business Administration
Bank Deposits
Front Desk Reservations
Office Supplies Inventory Management
Scheduling Appointments
Listening Skills
Effective Planning
Performance Improvement
Telephone Etiquette
Referral Coordination
Issue Handling
Patron Satisfaction
Call Forwarding
Microsoft Office
Strategic Planning
Front Desk Operations
Guest Registration
Email Decorum
Office Supply Ordering
Setting Reservations
Complex Problem-Solving
Technical Support
Administrative Skills
Confirming Transactions
Researching Skills
Registration Services
Statistical Analysis
Reminder Calls
Posting Charges
Greeting and Seating Clients
Personable Demeanor
Inquiry Requests
Cloud-Based File Organization
Facility Tours
Computer Proficiency
Fee Collection
Restock Shelves
Concierge Services
Room Assignments
Patient Referral
Operational Requirements
Data Imports
Information Updates
Digital File Transmission
Data Confirmation
Accounting and Billing Software
Availability Record Keeping
Greet Visitors
Calendar Management
Answer Telephone Calls
Call Answering and Routing
Maintaining Guest Records
Claim Handling
Patient Records Gathering
Correspondence Typing
Preparing Memos
Spreadsheet Tracking
Telephone Reservations
Manage Files
Route Correspondence
Bookkeeping Support
Filing
Scheduling
Bookkeeping
Work History
Front Desk Receptionist, 01/2022 - Current 3D Systems – , , Midland, TX
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Used internal software to process reservations, check-ins and check-outs.
Collected room deposits, fees and payments.
Monitored office supplies by checking inventory and placing orders.
Kept accounts in balance and ran daily reports to verify totals.
Confirmed relevant guest information and payment methods to prevent fraud.
Entered customer data into room system and updated information whenever patrons changed rooms.
Maintained transaction security by verifying payment cards against identification.
Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
Transcribed phone messages and relayed to appropriate personnel.
Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
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