front desk receptionist resume example with 5+ years of experience
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Computer Proficiency Multi-Line Phone Systems Microsoft O ce Suite Courteous and Professional Reliable and Punctual Administrative Support Documentation and Reporting Multitasking and Prioritization Customer Service-Oriented Records Management Positive Attitude and Energetic Visitor and Customer Relations Attention to Detail Spreadsheet Tracking Relationship Building Positive Attitude Lobby Maintenance Courteous and Professional Greeting and Seating Clients Visitor and Customer Relations Calendar Management Customer Complaint Resolution Positive Attitude and Energetic Customer Service-Oriented Inventory Management | Computer Proficiency Multi-Line Phone Systems Microsoft Office Suite Courteous and Professional Reliable and Punctual Administrative Support Documentation and Reporting Multitasking and Prioritization Customer Service-Oriented Records Management Positive Attitude and Energetic Visitor and Customer Relations Attention to Detail Spreadsheet Tracking Relationship Building Positive Attitude Lobby Maintenance Customer Service Call Answering and Routing Verbal and Written Communication Appointment Scheduling Appointment Confirmation Technologically Savvy Effective Planning Meeting Arrangements Email and Telephone Decorum Hospitality Services Front Office Management Cash Transactions Oral and Writing Communication Listening Skills |
Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
Resolved customer issues quickly and notified supervisors immediately when problems escalated
Maintained files and records by implementing e ective filing systems that boosted e ciency and organization
Transcribed phone messages and relayed to appropriate personnel
Collected room deposits, fees and payments
Entered resident system and updated information whenever given information to be added
Contacted housekeeping, sta , and maintenance department immediately to resolve resident room issues.
Handled payment processing and provided customers with receipts and proper bills and change.
Received incoming calls and coordinated with staff to fulfill customer requests.
Greeted visitors to provide information and direct to appropriate personnel.
Explained policies and procedures to visitors.
Completed basic bookkeeping and document filing.
Signed for packages, recorded deliveries and distributed to personnel.
Worked with housekeeping and maintenance staff to address and resolve building and room issues.
Drafted professional business documents, spreadsheets and correspondence.
Scheduled appointments and maintained and updated appointment calendars.
Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Monitored reception area to provide consistently safe, hazard-free environment for customers.
Protected clients' rights by maintaining confidentiality of personal and financial information.
Maintained client accounts by obtaining, recording and updating personal and financial information.
Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
Maintained business office inventory and equipment by checking stock for needed supplies.
Supplied callers with office address and directions, employee email addresses and phone extensions.
Collated, bound and stored computer-generated reports.
Coordinated pick-up and delivery of express mail services.
Coordinated company events with venues and advised staff of pertinent details.
Used company badging system to create badges for new employees and visitors.
Carried food orders to specific restaurant tables and served guests.
Set up tables and chairs for parties and large groups.
Assisted servers with monitoring tables for customer satisfaction, quality and additional service.
Cleared dishes after courses for prompt table maintenance.
Provided exceptional service to high volume of daily customers.
Complied with health and safety rules, regulations and procedures to maintain safe environment.
Maintained up-to-date menu knowledge to accurately answer guest questions.
Retrieved and transported dirty tableware to dishwashing area.
Maintained adequate levels of linens, trays and silverware items for customers and performed washing and sanitation.
Assessed dining areas for broken glass, leaks and other safety issues and reported incidents to on-duty supervisor.
Pushed wheeled carts to sort items at ware wash area.
Effectively multitasked within fast-paced environment.
Made friendly conversation with customers to provide enjoyable bar experience.
Sorted incoming mail and delivered to appropriate employees or departments.
Completed various tasks for team members using copy machine and fax machine.
Assisted in general accounting procedures and monitored accounts receivable, accounts payable and account reconciliation.
Organized paper filing system to maintain accurate records.
Operated office equipment, such as copy machine, scanner and printer.
Accepted and processed payments from customers in person and over telephone.
Operated scanning equipment to scan records and verified accurate indexing and quality of scanned documents.
Performed cleaning and maintenance duties as directed
Cleaned and organized building areas as required
Completed sweeping, mopping and window-cleaning
Communicated with coworkers and managers about completed duties
Assessed high-tra c areas, hallways, lobby areas and reception for cleanliness
Sanitized high-tra c areas and equipment with approved cleaning supplies
Demonstrated commitment through impeccable attendance and quality performance
Adhered to company safety regulations and OSHA requirements
Cleaned and organized Mothers rooms, Bathrooms, and Management
Ces
Operated vacuums and floor polishers to avoid malfunctions and expensive repairs
Checked inventory levels for chemicals and basic cleaning products and placed orders to restock
Responded immediately to calls from personnel to clean up spills and wet floors
Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash
Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets
Emptied waste paper and other trash from premises and moved to appropriate receptacles
Identified repair needs and major maintenance concerns, and escalated issues to management
Used hand trucks or manually lifted supplies, equipment and heavy furniture
Used power scrubbing and waxing machines to scrub and polish floors
Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals
Promoted building security by locking doors and checking electrical appliances for safety hazards
Used vacuum and shampooers to clean
Loaded and unloaded washers and dryers, observing correct operating instructions.
Folded clean laundry and placed into stacks in specified areas for distribution.
Loaded carts with clean linen to transport to designated storage areas.
Unloaded and folded clean laundry from dryers and stored in appropriate areas.
Assisted with additional housekeeping tasks during staffing shortages.
Set dryers at appropriate drying times and settings by taking into account fabric type and load size.
Moved loads between machines, operated ironing equipment and folded laundered items.
Transported laundry in carts and sorted dirty items by load type.
Inspected laundry for damage or stains to repair or pre-treat.
Disinfected equipment and supplies, using germicides and steam-operated sterilizers.
Received and sorted articles by type, color and degree of soil.
Transported washed items in carts to dryers, loading into dryers and setting drying time and temperature.
Started washers and driers, turning valves or levers to regulate machine processes.
Applied bleaching powders to spots and sprayed tough stains with stain removers to rid stains and dirt content from articles.
Applied necessary chemicals to neutralize effects of solvents.
Separated and sorted dirty laundry.
Folded and stacked items such as sheets, towels and blankets.
Loaded soiled items into washing machines and operated using appropriate settings and detergent to clean.
Transferred wet laundry to dryers, changed heat settings and ran for set time to dry items.
Reported issues with washing machine, dryer and other laundry equipment to maintenance staff.
Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions. Set up wash and dry cycles with appropriate settings such as spin speed, temperature and cleaning agents. Operated traditional and computer-operated washers and dryers while observing all safety protocols. Loaded and unloaded machines, ironed pieces and folded cleaned items, typically handling over 2500 pieces per shift. Collected soiled linens and clothing and pretreated stains. Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order. Operated smaller washers and dryers to process specialty items or special requests for guests. Used special fabric treatments, borax, and powdered bleach cleaner to remove stains. Cleaned machine filters and lubricated equipment. Inspected soiled articles to determine sources of stains, locate color imperfections and identify items requiring special treatment. Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity. Carried out day-day-day duties accurately and efficiently. Demonstrated respect, friendliness and willingness to help wherever needed.
I am currently working on:
Building sound working knowledge of federal and state court system and legal research procedures and resources.
Presenting evidence to defend clients or prosecute defendants in criminal or civil litigation.
Demonstrating and maintained professionalism in stressful and challenging legal situations.
Delivering clear and articulate written and oral communication and displayed thorough knowledge of various legal research tools.
Gaining hands-on familiarity with electronically stored information tools and electronic discovery procedures and resources.
Evaluating findings and developed strategies and arguments in preparation for presentation of cases.
- Eden Associate Training - 2023
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Resume Overview
School Attended
- Utah Valley University
- Hillcrest High School
Job Titles Held:
- Front Desk Receptionist
- Porter
- Laundry Attendant
- Orchestral Violinist
Degrees
- BS
- Diploma
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