front desk receptionist resume example

I was in charge of Inspecting Villas all around the resort, assisting housekeepers with necessary tasks. When necessary I would also clean Villas in the resort in order to have extra clean rooms for any type of guest recovery.

● Drive a golf cart around the resort

● Inspecting a total of 15 to 20 Villas a day

● Inspecting VIP rooms within a timely manner and completing the inspection before a required time

● Counseling housekeepers - supporting them with motivation, guidance and tips

● Assisted housekeepers who were falling behind by helping with making a bed or two

● Experience in a fast paced environment and meeting the Early Arrivals within a timely manner

● Maintaining with constant communication with Housekeeping Coordinators

● Notifying Managers of any issues with the villas

● Verified each completed room against standard plans to maintain consistency.

● Stocked room attendant carts with supplies to keep carts organized and clean.

● Practiced safe work habits and wore protective safety equipment.

Supervising housekeepers and assisting them in order to provide the hotel with inspected rooms for guests to check-in. Overseeing housemen ensuring cleanliness of the hotel.

● Inspections on housekeepers checking they are keeping hotel standards.

● Working closely with housemen to achieve a successful day, making sure they are stripping rooms on time and are not falling behind. Communication throughout the day ensuring they’re assisting me with housekeepers.

● Working with Queues daily making sure we are proving the room by check-in time.

● I work closely with early arrivals, it is my duty to have these rooms cleaned and inspected before check-in ensuring there are no maintenance issues.

● Helping my other supervisors with room inspections if they were falling behind

● Verified each completed room against standard plans to maintain consistency.

● Practiced safe work habits and wore protective safety equipment.

● Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.

● Developed training programs to build employee performance, improve employee engagement and increase employee retention.

● Delegated work to staff, setting priorities and goals.

Checked guests in and out of the Legoland Hotel, including processing same day reservations, Processing customer payments, and explaining check-in process to guests.

● Prepared daily shift close reports and balanced cash register to accurately reflect transactions.

● Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.

● Handled payment processing and provided customers with receipts and proper bills and change.

● Assisted over 100 guests per day while maintaining 95% excellent service rating.

● Assisted guests with outstanding questions regarding the theme park

● Assigned rooms and made any necessary adjustments per the customer’s request.

● Balanced the house.

● Worked closely with housekeeping to ensure the cleanliness of rooms in a timely manner.

● Answered internal and external phone calls.

● Assisted guests via text message.

● Answered calls about guest reservations.

● Assisted guests with questions regarding hotel activities.

● Answered incoming calls from the second hotel.

● PBX - Cross-trained to use PBX phone system to answer inbound and outbound calls regarding general questions about the park, reservations, pricing, on-site guest requests -

● Rooms Coordinator – responsible for assigning rooms according to guest requirements and special requests, worked closely with housekeeping throughout the day to ensure rooms were cleaned on schedule and resolve ongoing room issues

● Lead – Responsible for overseeing front desk operations, assisting guests with complaints, managing front desk agents.