LiveCareer-Resume

front desk receptionist resume example with 13+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Computer savvy professional with exceptional customer-friendly attitude and team collaboration skills as Front Desk Receptionist. Bilingual individual with proven abilities handling tasks simultaneously while delivering service with smile. Fluent in Spanish with solution-oriented approach. Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Polite and positive front desk ambassador with exceptional telephone etiquette.

Skills
  • Attention to Detail
  • Positive Attitude and Energetic
  • Verbal and Written Communication
  • Computer Proficiency
  • Multitasking and Prioritization
  • Reliable and Punctual
  • Administrative Support
  • Multi-Line Phone Systems
  • Payment Processing
  • Research and Data Analysis
  • Documentation and Reporting
  • Data Entry and Database Software
  • Records Management
  • Word Processing
  • Catering Coordination
  • Meeting Support
  • Spreadsheet Tracking
  • Team Collaboration
  • Bookkeeping Support
  • Travel Arrangement
  • Data Entry
  • Conflict Resolution
Work History
03/2021 to Current Front Desk Receptionist Brown & Brown, Inc. | Rochester, NY,
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Processed payments from patients for co-pays and uninsured visits.
  • Upheld positive reputation of medical office by setting friendly tone and maintaining politeness.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Checked patient insurance, demographic and health history to keep information current.
  • Called patients to remind of upcoming appointments and help schedule testing for off-site services.
  • Maintained patient accounts by obtaining, recording and updating personal and financial information.
  • Used Practice Fusion to schedule new and follow-up appointments for patients.
  • Comforted patients by anticipating patients' anxieties and answering patients’ questions.
  • Collected personal, medical and insurance information to provide accurate verification of benefits.
  • Optimized patients' satisfaction and provider time by scheduling appointments in person or by telephone.
  • Maintained medical record database with up-to-date patient information and provided information to other providers.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained current and accurate medical records for patients.
  • Responded to correspondence from insurance companies to verify patient's coverage.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
  • Completed and filed financial documentation for accounting purposes.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Completed patient referrals to other medical specialists.
  • Referred and screened patients to make best use of resources, triage staff and serve community members.
07/2012 to 07/2020 School Clerk Central Union School District | Lemoore, CA,
  • Answered and responded to student and parent inquiries regarding academics, field trips, afterschool activities and school events.
  • Organized and managed school records, student documentation and administrative communications.
  • Kept in contact with parents and updated regarding child's progress and attendance.
  • Arranged meetings for Teachers/Admin and coordinated resources for use by all attendees.
  • Provided ease of access and navigation for important data by compiling, organizing and uploading organizational documents to database.
  • Edited documents to keep all company materials free of grammar errors.
  • Informed and supported business leaders through consistent communication and administrative support duties.
  • Managed multiple projects simultaneously using organizational and analytical skills.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Processed student registrations and withdrawals.
  • Participated in meetings, workshops and seminars to covey or gather information to perform functions.
  • Performed clerical and administrative support duties to optimize workflow procedures.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Coordinated travel accommodations for staff and out-of-town visitors, including vouchers, agendas and transportation.
  • Assisted with event planning, including associated travel and logistical arrangements.
  • Established administrative work procedures to track staff's daily tasks.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Composed and proofread memos, letters and reports to verify error-free communication.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
08/2009 to 06/2011 Assistant Principal Secretary HISD Sam Houston HS | City, STATE,
  • Answered and quickly redirected large volume of calls on central system.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Composed and proofread memos, letters and reports to verify error-free communication.
  • Established administrative work procedures to track staff's daily tasks.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Performed research to collect and record industry data.
  • Transcribed and organized information to assist in preparing speeches and presentations.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Assisted with event planning, including associated travel and logistical arrangements.
  • Developed recordkeeping systems for employee records and company documents to optimize operations and reduce project lags.
  • Managed filing system, entered data and completed other clerical tasks.
07/2006 to 08/2009 Assistant Principal Secretary HISD Long Academy | City, STATE,
  • Answered and quickly redirected large volume of calls on central system.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Composed and proofread memos, letters and reports to verify error-free communication.
  • Established administrative work procedures to track staff's daily tasks.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Performed research to collect and record industry data.
  • Transcribed and organized information to assist in preparing speeches and presentations.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
Education
Expected in 05/1999 to to High School Diploma | Madison High School, Houston, TX GPA:

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Resume Overview

School Attended

  • Madison High School

Job Titles Held:

  • Front Desk Receptionist
  • School Clerk
  • Assistant Principal Secretary
  • Assistant Principal Secretary

Degrees

  • High School Diploma

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