front desk receptionist resume example with 14+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary
Executive Assistant who is skilled at multi-tasking and maintaining a strong attention to detail. Employs professionalism and superior communication skills to meet client and company needs.
Skill Highlights

Microsoft Office proficiency

Proper phone etiquette

Time management


Excel spreadsheets

Meticulous attention to detail


Strong problem solver

Invoice processing

Appointment setting

Database management

Customer service-oriented

Meeting planning

Administrative support specialist

Education and Training
Florida International University Miami, FL Expected in December 2012 Bachelor of Science : Social Work - GPA : Social Work
Miami Edison Senior High School Miami, FL Expected in 2006 High School Diploma : - GPA :
Work Experience
Brown & Brown, Inc. - Front Desk Receptionist
White Plains, NY, 2015 - Current
  • Designed electronic file systems and maintained electronic and paper files. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
  • Made copies, sent faxes and handled all incoming and outgoing correspondence.
  • Organized files, developed spreadsheets, faxed reports and scanned documents.
  • Verify Insurance and ensure that client billing information is accurate.
Bsi Financial - Customer Service Representative Inbound Call Center
Titusville, PA, 03/2013 - 08/2013
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Demonstrated mastery of customer service call script within specified timeframes.
  • Addressed customer service inquiries in a timely and accurate fashion.
  • Maintained up-to-date records at all times.
  • Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
Ceco Environmental Corp. - Case Management Intern
Greensboro, NC, 05/2012 - 12/2012
  • Supervised visits between biological parents and their children.
  • Wrote progress notes, assessments and treatment plans.
  • Linked parents and children to referral services.
  • Conducted and handled court paper work.
Marriott International - Sales Clerk/ Hostess/ Cashier
San Ramon, CA, 04/2007 - 08/2011
  • Responsible for selling merchandise in the gift shop and ordering merchandise.
  • Handled reservations for the restaurant and responsible for general table maintenance which included cleanliness of restaurants in accordance to specification, in a courteous and efficient manner.
  • Responsible for providing courteous and competent services to ensure all guest requests are provided in a timely and efficient manner.
  • Communicated effectively, established and maintained effective working relationships with management and staff.
  • Cash handling.
  • Employee of the month award for April 2010.
- Customer Service Representative
City, STATE, 2006 - 2007
  • Provided superior customer service.
  • Reviewed and accessed clients' documents/statements.
  • Built long-term relationship for PRC lines of business.
  • Practiced and executed ethical selling and adhered to guidelines.
  • Handled and secured confidential client profile.
  • Reconcile customer accounts.
NA - Sales Clerk
City, STATE, 2004 - 2006
  • Recommended and helped customers select merchandise based on their needs.
  • Exchanged returned merchandise for customers quickly and efficiently. Served as liaison between customers, store personnel and various store departments.
  • customer policies to maintain high levels of customer satisfaction.
Bilingual English and Creole, both verbal and written.
Cash Handling, Creative problem solver, client, clients, customer satisfaction, excellent customer service, customer service, Bilingual English, Fax, Insurance, notes, MS Excel, Money, MS PowerPoint, MS Word, Copier, policies, progress, selling, specification, Spreadsheet, Telephone, phone, treatment plans

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Resume Overview

School Attended

  • Florida International University
  • Miami Edison Senior High School

Job Titles Held:

  • Front Desk Receptionist
  • Customer Service Representative Inbound Call Center
  • Case Management Intern
  • Sales Clerk/ Hostess/ Cashier
  • Customer Service Representative
  • Sales Clerk


  • Bachelor of Science
  • High School Diploma

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