front desk receptionist resume example with 17+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Dedicated and hardworking service desk supervisor, skilled at leading and motivating retail workers to provide exceptional service every time. Knowledgeable about end-to-end store operations with history of targeting improvements to enhance operations. I have experience handling multiple tasks at once while remaining positive and composed in all types of situations. Offering great computer, customer service and collaboration skills. Works well with other employees.

  • Multitasking and Prioritization
  • Customer Service-Oriented
  • Prioritization and Time Management
  • Multi-Line Phone Systems
  • Hospitality Services
  • Listening Skills
  • POS Systems Operations
  • Recruitment and Training
  • Decision Making
  • Reporting and Performance Analysis
  • Computer Proficiency
  • Handling Complaints and Inquiries
  • Cash Handling and Reconciliation
  • Leadership Skills
  • Positive and Upbeat
  • Retail Industry Experience
Education and Training
Warren Easton Senior High School New Orleans, LA Expected in 05/2005 High School Diploma : - GPA :
Dillard University New Orleans, LA Expected in : Business Communications - GPA :
Always Best Care - Front Desk Receptionist
Murrells Inlet, SC, 05/2018 - Current
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Explained policies and procedures to visitors.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Collated, bound and stored computer-generated reports.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
  • Supplied callers with office address and directions, employee email addresses and phone extensions.
  • Greeted visitors entering establishment to determine nature and purpose of visit.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Investigated and analyzed client complaints to identify and resolve issues.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Completed basic bookkeeping and document filing.
The Tjx Companies, Inc. - Department Supervisor
Jeffersonville, OH, 02/2014 - 01/2023
  • Monitored sales performance through analysis of sales reports and comparison shopping.
  • Initiated service consultations by asking customers open-ended questions to learn personal preferences and needs.
  • Achieved sales goals and business objectives by motivating staff and promoting products or Service
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Delegated tasks appropriate to individual employees to provide development opportunities.
  • Trained and mentored new associates on department policies and procedures.
  • Addressed employee issues and conflicts to provide input, feedback and coaching.
  • Put together store's large displays.
  • Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service and resolving customer issues.
  • Assessed displays for proper stock, checked store organization and kept aisles clear of obstacles.
Bobby Rahal Automotive Group - Pittsburgh - Cashier
Wexford, PA, 03/2008 - 11/2013
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Worked closely with front-end staff to assist customers.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Answered customer questions and provided store information.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
Gpm Investments - Cashier Team Lead
Paris, KY, 06/2002 - 08/2005
  • Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
  • Resolved and balanced cash drawers at end of shifts to generate accurate reports for cash registers.
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Monitored checkout counters and self-checkout areas to assist with complex transactions.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Scanned, priced and bagged customer groceries quickly to keep lines moving.
  • Helped customers find specific products, answered questions and offered product advice.

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Resume Overview

School Attended

  • Warren Easton Senior High School
  • Dillard University

Job Titles Held:

  • Front Desk Receptionist
  • Department Supervisor
  • Cashier
  • Cashier Team Lead


  • High School Diploma
  • Some College (No Degree)

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