LiveCareer-Resume

front desk receptionist resume example with 17+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Dedicated and hardworking service desk supervisor, skilled at leading and motivating retail workers to provide exceptional service every time. Knowledgeable about end-to-end store operations with history of targeting improvements to enhance operations. I have experience handling multiple tasks at once while remaining positive and composed in all types of situations. Offering great computer, customer service and collaboration skills. Works well with other employees.

Skills
  • Multitasking and Prioritization
  • Customer Service-Oriented
  • Prioritization and Time Management
  • Multi-Line Phone Systems
  • Hospitality Services
  • Listening Skills
  • POS Systems Operations
  • Recruitment and Training
  • Decision Making
  • Reporting and Performance Analysis
  • Computer Proficiency
  • Handling Complaints and Inquiries
  • Cash Handling and Reconciliation
  • Leadership Skills
  • Positive and Upbeat
  • Retail Industry Experience
Education and Training
Warren Easton Senior High School New Orleans, LA Expected in 05/2005 High School Diploma : - GPA :
Dillard University New Orleans, LA Expected in : Business Communications - GPA :
Experience
Always Best Care - Front Desk Receptionist
Murrells Inlet, SC, 05/2018 - Current
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Explained policies and procedures to visitors.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Collated, bound and stored computer-generated reports.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
  • Supplied callers with office address and directions, employee email addresses and phone extensions.
  • Greeted visitors entering establishment to determine nature and purpose of visit.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Investigated and analyzed client complaints to identify and resolve issues.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Completed basic bookkeeping and document filing.
The Tjx Companies, Inc. - Department Supervisor
Jeffersonville, OH, 02/2014 - 01/2023
  • Monitored sales performance through analysis of sales reports and comparison shopping.
  • Initiated service consultations by asking customers open-ended questions to learn personal preferences and needs.
  • Achieved sales goals and business objectives by motivating staff and promoting products or Service
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Delegated tasks appropriate to individual employees to provide development opportunities.
  • Trained and mentored new associates on department policies and procedures.
  • Addressed employee issues and conflicts to provide input, feedback and coaching.
  • Put together store's large displays.
  • Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service and resolving customer issues.
  • Assessed displays for proper stock, checked store organization and kept aisles clear of obstacles.
Bobby Rahal Automotive Group - Pittsburgh - Cashier
Wexford, PA, 03/2008 - 11/2013
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Worked closely with front-end staff to assist customers.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Answered customer questions and provided store information.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
Gpm Investments - Cashier Team Lead
Paris, KY, 06/2002 - 08/2005
  • Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
  • Resolved and balanced cash drawers at end of shifts to generate accurate reports for cash registers.
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Monitored checkout counters and self-checkout areas to assist with complex transactions.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Scanned, priced and bagged customer groceries quickly to keep lines moving.
  • Helped customers find specific products, answered questions and offered product advice.

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Resume Overview

School Attended

  • Warren Easton Senior High School
  • Dillard University

Job Titles Held:

  • Front Desk Receptionist
  • Department Supervisor
  • Cashier
  • Cashier Team Lead

Degrees

  • High School Diploma
  • Some College (No Degree)

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