LiveCareer-Resume

front desk receptionist resume example with 5+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Dependable and courteous Receptionist/Secretary with 5 years of experience offering excellent administrative, customer service and financial management abilities. Trained in hospitality operations and regulations with demonstrated history of fostering guest satisfaction. Organized and flexible with proven performance in fast-paced, high-stress environments. I am also reliable, enthusiastic and attentive when listening to patient/guest requests or concerns and address with prompt resolutions. I am dependable and punctual and am always prepared for any challenge.

Skills
  • Customer Service
  • Cash and credit/debit transactions
  • Oral and writing communication
  • Effective planning
  • Meeting arrangements
  • Technologically savvy
  • Proficient in many computer software
  • Email and telephone decorum
  • Package and mail receipt
  • Issue handling
  • Fluent in English and Spanish
  • Call routing
  • Correspondence typing
  • Conflict management
  • Listening skills
  • Keenness of insight
  • Administrative skills
  • Hospitality services
  • Team collaboration
  • Front office management
  • Recordkeeping
  • Customer assistance and interaction
  • Office supplies ordering
  • Appointment confirmation
Experience
09/2020 to 07/2021 Front Desk Receptionist Brown & Brown, Inc. | Overland Park, KS,
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Received incoming calls and coordinated with clinic staff to fulfill requests and resolve issues.
  • Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
  • Signed for packages, recorded all deliveries and distributed to personnel.
  • Responded to inquiries and appointment requests made online, by phone or email.
  • Maintained accurate bookkeeping of important files and ran reports and delivered updates on occupancy and revenues to supervisor.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Explained and pointed out office visit details to patients, including reason for office visit and referred patients out as needed.
  • Input customer data into reservation software and made immediate updates to reflect patients charts.
  • Scheduled meetings and meeting rooms for Dr and office staff.
  • Answered and directed incoming calls using multi-line telephone system.
  • Answered phone calls, provided information to callers and connected callers to appropriate people.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Managed office paperwork, including scanning documents and routing business correspondence.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Processed payments and updated accounts to reflect balance changes.
  • Pulled and organized requested documentation.
  • Greeted visitors and directed them to appropriate areas, verifying reasons for visit and personal information.
01/2017 to 09/2020 Administrative Assistant Brown Brothers Harriman | Saint Louis, MO,
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Developed administrative processes to achieve organizational objectives and improve facility efficiency.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Entered invoice data into company database and updated details, including members personal and membership information.
  • Scheduled and rescheduled employees as needed.
  • Ordered supplies and equipment needed to help facility maintain at its best.
  • Maintained inventory in supply closet to prevent shortages.
  • Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
  • Directed customer communication to appropriate department personnel.
  • Tracked and submitted employee timesheets to accounting department for payroll processing.
  • Monitored attendance records by taking note of staff vacation time, sick days and personal days.
  • Prepared packages for shipment by generating packing slips and setting up courier deliveries.
  • Reviewed and suggested improvements for diverse range of documentation, including interoffice correspondence, reports and presentations.
  • Arranged and handled meetings with employees of all departments.
  • Hiring and firing Manager
  • Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
  • Collected, calculated and reported on expenditure and statistical data to inform senior management.
  • Collected and informed members of membership balances and or experations.
06/2016 to 01/2017 Front Desk Receptionist/Secretary Cardiovascular Associates Of Harlingen | City, STATE,
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
  • Responded to inquiries and appointments requested online, by phone or email.
  • Referred patients out as needed for surgeries or other procedures.
  • Signed for packages, recorded all deliveries and distributed to personnel.
  • Maintained accurate bookkeeping of important files and ran reports and delivered updates on occupancy and revenues to supervisor.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Explained and pointed out appointment details to patients as requested.
  • Faxed over patients personal medical records to other clinics as needed and or requested.
  • Scheduled meetings and meeting rooms for Doctor, patients or others as needed.
  • Answered and directed incoming calls using multi-line telephone system.
  • Scheduled and confirmed appointments.
  • Answered phone calls, provided information to callers and connected callers to appropriate people.
  • Answered office phone and emails to schedule appointments, forward information and complete charts as needed.
  • Greeted incoming patients and verified paperwork to manage smooth intake processes.
Education and Training
Expected in High School Diploma | Harlingen High School South , Harlingen , GPA:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Harlingen High School South

Job Titles Held:

  • Front Desk Receptionist
  • Administrative Assistant
  • Front Desk Receptionist/Secretary

Degrees

  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: